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Wishmaker - Bonus and spins not credited

Discussion in 'Casino Complaints - Bonus Issues' started by hhhelllo, Apr 14, 2019.

    Apr 14, 2019
  1. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Hi guys, I have not post here since a very long time. I am probably breaching several terms right now and I don't know about it yet :)

    So I never play anywhere but bet365. I know they are not perfect, sometimes a little bit cold when you ask for 5$ when you lost 1000$ but.. for me the important thing is to know that they will pay in a day if I win a big amount without asking me notarized blood.

    I did deposit 11$ on wishmaker today. I read the review here and on thepogg site. I read allllll the terms and it says min deposit 10 CAD to enjoy the bonus and spins.

    No chat support, no answer. Not cool.

    Thanks for listening to me crying about 11$
     
  2. Apr 14, 2019
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    LadyJelena likes this.
  4. Apr 14, 2019
  5. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow and Home - N Ireland
    LadyJelena and dionysus like this.
  6. Apr 14, 2019
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    They arent accredited, but you might be able to reach out to a rep from same group who can help point you somewhere
     
  8. Apr 14, 2019
  9. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    I just dumped the 11$ and will be on my way. How can I trust an organisation on 2019 that clearly promess something and not do it. The most simple thing... a deposit bonus with a mininum ammount... I wish you good luck bad day maker.
     
  10. Apr 14, 2019
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    on the plus side, if youve been absent for ages, theres a lot new in the accredited section :)
     
  12. Apr 14, 2019
  13. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Well I saw the review here. YOU GUYS OWE ME :)
     
  14. Apr 14, 2019
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, tbf, it's in the grey-zone ie use at own risk :)
     
  16. Apr 14, 2019
  17. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Tony (Wishmaker)

    Apr 14, 02:21 WEST

    Hello Michael,

    Thank you for contacting Wishmaker customer support.

    You have registered on our casino 04.03.2019, therefore you're not eligible for the welcome offer anymore.
    - Offer valid for new players only, within 21 days of registration.

    *** Wow...really? This is so funny. Keep the change you poor loser.
     
    Okman likes this.
  18. Apr 15, 2019
  19. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Review fixed. Representative was logged in today

    @Wishmaker Rep can you please check this out? :)
     
    dionysus likes this.
  20. Apr 15, 2019
  21. Wishmaker Rep

    Wishmaker Rep Online Gaming Affiliate Manager

    Location:
    Malta
    Hi there hhhelllo,

    Im sorry this bonus was not credited automatically to you.

    I have now credited the 11 CAD bonus manually to you (35x wagering) and also added 20 daily Free Spins in Reactoonz.

    The bonuses are now available on your player account and if you have any further questions please get back to me.

    Have a really nice day!

    Kind regards

    Rickard
     
    LadyJelena likes this.
  22. Apr 16, 2019 at 4:10 AM
  23. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Ok

    I understand the 21 days rule is a term in your list to be eligible for the first bonus. You also know that when a casino chat rep copy paste you a rule like that and asks if there is something else he can help you with... the trust is broken. Honestly, this makes no sense at all. If you want to screw me, wait for me to win a couple thousands and confiscate my money saying that I made some irregular play. This was just plain stupid. I learned the real definition of grey zone, it means that there is a risk of stupidity. And this was so dumb to look like fools not to offer a bonus that I would have had if I registered a couple of days before. You obviously made the right choice but you will destroy you future customers if you act like that with a client... please put this term away.. and educate your chat operator for you future buisness.

    Have a nice day!
     
  24. Apr 16, 2019 at 10:16 AM
  25. Wishmaker Rep

    Wishmaker Rep Online Gaming Affiliate Manager

    Location:
    Malta
    Hi again hhhelllo,

    I will look into the expiry date of our welcome bonus and provide your feedback to our customer services team.

    Please get back to me if you have any further questions.

    Have a really nice day!

    Kind regards

    Rickard
     
    pereblue likes this.

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