Wishmaker - Bonus and spins not credited

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Hi guys, I have not post here since a very long time. I am probably breaching several terms right now and I don't know about it yet :)

So I never play anywhere but bet365. I know they are not perfect, sometimes a little bit cold when you ask for 5$ when you lost 1000$ but.. for me the important thing is to know that they will pay in a day if I win a big amount without asking me notarized blood.

I did deposit 11$ on wishmaker today. I read the review here and on thepogg site. I read allllll the terms and it says min deposit 10 CAD to enjoy the bonus and spins.

No chat support, no answer. Not cool.

Thanks for listening to me crying about 11$
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
I just dumped the 11$ and will be on my way. How can I trust an organisation on 2019 that clearly promess something and not do it. The most simple thing... a deposit bonus with a mininum ammount... I wish you good luck bad day maker.
 

dionysus

Contest Manager
Staff member
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I just dumped the 11$ and will be on my way. How can I trust an organisation on 2019 that clearly promess something and not do it. The most simple thing... a deposit bonus with a mininum ammount... I wish you good luck bad day maker.
on the plus side, if youve been absent for ages, theres a lot new in the accredited section :)
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Tony (Wishmaker)

Apr 14, 02:21 WEST

Hello Michael,

Thank you for contacting Wishmaker customer support.

You have registered on our casino 04.03.2019, therefore you're not eligible for the welcome offer anymore.
- Offer valid for new players only, within 21 days of registration.

*** Wow...really? This is so funny. Keep the change you poor loser.
 

Wishmaker_Rep

I-Gaming Industry Representative
Joined
Dec 27, 2018
Location
Malta
Hi there hhhelllo,

Im sorry this bonus was not credited automatically to you.

I have now credited the 11 CAD bonus manually to you (35x wagering) and also added 20 daily Free Spins in Reactoonz.

The bonuses are now available on your player account and if you have any further questions please get back to me.

Have a really nice day!

Kind regards

Rickard
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Ok

I understand the 21 days rule is a term in your list to be eligible for the first bonus. You also know that when a casino chat rep copy paste you a rule like that and asks if there is something else he can help you with... the trust is broken. Honestly, this makes no sense at all. If you want to screw me, wait for me to win a couple thousands and confiscate my money saying that I made some irregular play. This was just plain stupid. I learned the real definition of grey zone, it means that there is a risk of stupidity. And this was so dumb to look like fools not to offer a bonus that I would have had if I registered a couple of days before. You obviously made the right choice but you will destroy you future customers if you act like that with a client... please put this term away.. and educate your chat operator for you future buisness.

Have a nice day!
 

Wishmaker_Rep

I-Gaming Industry Representative
Joined
Dec 27, 2018
Location
Malta
Hi again hhhelllo,

I will look into the expiry date of our welcome bonus and provide your feedback to our customer services team.

Please get back to me if you have any further questions.

Have a really nice day!

Kind regards

Rickard
 

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