Winz not paying a kyc verified player

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Casinomeister

Forum Cheermeister
Staff member
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Jun 30, 1998
Location
Bierland
cool, lucky you, was a great casino
According to the title here, you have a beef with the casinno, right? If so, please contact the casino rep to let the person know you have a problem and are posting about it in the forum. As per the forum rules... 2.2.
 

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
According to the title here, you have a beef with the casinno, right? If so, please contact the casino rep to let the person know you have a problem and are posting about it in the forum. As per the forum rules... 2.2.
Hi

I've let the rep know and passed on a link amd screenshot to the casino

No I don't have a beef with the casino, why would I if I'm verified piured in thousands withdrawn over 10 times then they reject with drawal on not verified bases.

So yes I believe I've followed your rules

If not delete the thread
 

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
I agree but slowly things are slipping and I don't play with 10$ but I'm not a high roller either I just want fairness. Yes they have always done right THIS TIME THEY WANTED REVERIFICATION very strange.
 

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
Winz have said it is sorted but clarification on the said document required to withdrawal from now on is not clear. Juri you've done well I just don't gave the emails confirmation of approved. This is normal practice at winz an email comes once approved.
 

newton0038

Newbie member
Joined
Jul 2, 2013
Location
canada
lol.. "apologies". Seem to always be issues on withdraws. Far and few complaints where players cant deposit due to lengthy verification or stall tactics
 

hogexd

Full Member
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Joined
Aug 29, 2022
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Cash Cow HQ
lol.. "apologies". Seem to always be issues on withdraws. Far and few complaints where players cant deposit due to lengthy verification or stall tactics
Don’t know if you’re confusing Winz with another casino, but they’re by far the fastest when it comes to KYC and withdrawals in my experience. My KYC was done in 5 mins in the middle of the night where the Customer Service rep guided me through it, and withdrawals are super quick no matter the amount.
 

Winz.io casino

Representative for Winz.io Casino
Joined
Nov 15, 2020
Location
Tallinn
Hi Juri no it's not
Hey,

Please specify what is wrong as yesterday I was informed that your withdrawals were approved on our side at that moment, but it took additional time to get them processed.

If you mean KYC re-verification then I have PM'ed you with more details.

Regards,
Juri | Winz.io
 

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
Don’t know if you’re confusing Winz with another casino, but they’re by far the fastest when it comes to KYC and withdrawals in my experience. My KYC was done in 5 mins in the middle of the night where the Customer Service rep guided me through it, and withdrawals are super quick no matter the amount.
I'm verified long ago but this will sort itself out. I am loyal and only play winz so I hope the internal problems sort it.

lol.. "apologies". Seem to always be issues on withdraws. Far and few complaints where players cant deposit due to lengthy verification or stall tactics
So true but I'll give winz credit they are legitimate just things go haywire sometimes

Hey,

Please specify what is wrong as yesterday I was informed that your withdrawals were approved on our side at that moment, but it took additional time to get them processed.

If you mean KYC re-verification then I have PM'ed you with more details.

Regards,
Juri | Winz.io
Hey juri I've provided the updated document and as I've said publicly I'm loyal to the casino and every withdrawal has eventually eventuated. I appreciate things go haywire it was just the randomness on chat that I was NOT A VERIFIED PLAYER BUT I AM. As we have spoken about that was a mistake amd you kindly gave me 200 fs. Thank you mate
 

Winz.io casino

Representative for Winz.io Casino
Joined
Nov 15, 2020
Location
Tallinn
Winz joins club with n1! withdawal canceled and no explanation :)

@Winz.io casino

Technical issues seems like..
Hey,

I have checked this case with our support agents and they are already checking for the decline reason with the payment provider.

In such cases, the best thing to do is to contact our live chat and check what happened exactly as there is always a possibility that something broke up because of technical reasons.

Regards,
Juri | Winz.io
 
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