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I lm from Evropa
Hey,

Here is a full list of the restricted countries for Playtech games:

Afghanistan, Alderney, Angola, Australia, Azerbaijan, Bahamas (the), Bangladesh, Belarus, Belgium, Bulgaria, Botswana, Burundi, Cambodia, Cameroon, Canada - Kahnawake, Central African Republic (the), Chad, Colombia, Czechia, Cyprus, Denmark, Estonia, Equatorial Guinea, Eritrea, Ethiopia, France, Germany, Ghana, Gibraltar, Greece, Guernsey, Guinea, Haiti, Hong Kong, Italy, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Kenya, Korea (the Democratic People’s Republic of), Latvia, Lebanon, Libya, Lithuania, Macau, Madagascar, Maldives, Mali, Malta, Mauritius, Mexico, Mongolia, Mozambique, Myanmar, Netherlands, Nicaragua, Pakistan, Panama, the Philippines, Poland, Portugal, Romania, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Spain, South Sudan, Sri Lanka, Sweden, Switzerland, South Africa, Sudan (the), Switzerland, Syrian Arab Republic (the), Tajikistan, Trinidad and Tobago, Tunisia, Uganda, Ukraine, the United Kingdom, the USA and its territories, Uzbekistan, Vanuatu, Venezuela (Bolivarian Republic of), VietNam, Yemen, Zimbabwe.
 
Hello @Winz.io casino is this the new minimum bet for playngo slots ? a tad high if so just tried Legasy of dead and Merlin both the same
it can not be adjusted.
View attachment 172413
Hey The Viking,

Thank you for letting us know about this issue!

Sometimes betting limit settings (not the only possible scenario here) are not working the way they should be and something can go wrong after a new system update appears. I will forward these details further for checking.
lot of casinos they using same trick, glad you post this I was think to make deposit 2night in @Winz.io casino looks like I will go to stake casino

Hey justdoit,

Don't remember if we had a similar issue in the past, but I can assure you that there is any logical reason for us to increase min bet on purpose. What we will get with that? Probably a few accidental bets with 1 EUR and not a happy customer? But is it really worth it? :)
 
Hey The Viking,

Thank you for letting us know about this issue!

Sometimes betting limit settings (not the only possible scenario here) are not working the way they should be and something can go wrong after a new system update appears. I will forward these details further for checking.


Hey justdoit,

Don't remember if we had a similar issue in the past, but I can assure you that there is any logical reason for us to increase min bet on purpose. What we will get with that? Probably a few accidental bets with 1 EUR and not a happy customer? But is it really worth it? :)
not so much problem with $1 bet, more of problem wen make crypto deposit in Winz cant play in $ and limited games, you guys need to make it simple playing in $ on crypto deposit and make all games playable, spin in Crypto is not real fun
 
not so much problem with $1 bet, more of problem wen make crypto deposit in Winz cant play in $ and limited games, you guys need to make it simple playing in $ on crypto deposit and make all games playable, spin in Crypto is not real fun
there should be auto-conversion functional available if you have your active currency as crypto and open any game that does not support this specific crypto. On the screen, you can see white arrows that show my actual active BTC balance and available money in the game which is BTC converted to EUR.

Also, there is an option to select currency for the game (green on the screen)
 

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there should be auto-conversion functional available if you have your active currency as crypto and open any game that does not support this specific crypto. On the screen, you can see white arrows that show my actual active BTC balance and available money in the game which is BTC converted to EUR.

Also, there is an option to select currency for the game (green on the screen)
I will check thanks
 
Hello @Winz.io casino is this the new minimum bet for playngo slots ? a tad high if so just tried Legasy of dead and Merlin both the same
it can not be adjusted.
View attachment 172413
Hey @The Viking

I was just informed that SoftSwiss has restored settings for min bet sizes, so if you will see anything unusual then please let us know here or send a direct message to our live chat support. Thank you in advance!
 
Can someone tell me what withdrawal method are you using since you can deposit via card to this casino but you cant withdraw...

I find it very poor from casino that it takes them maybe year to replace card payment processor...
 
Can someone tell me what withdrawal method are you using since you can deposit via card to this casino but you cant withdraw...

I find it very poor from casino that it takes them maybe year to replace card payment processor...

I have mentioned this many many times already - all the payment methods come through SoftSwiss (Dama NV) who are providing us with this and all other payment methods processed and so far there are no other alternative methods available.

Looking for fast withdrawal processing - use eWallets or crypto!
 
WHY YOU HAVE AVAILABLE OPTIONS BUT CRYPTO IS ONLY ONE WHAT WORKS ?

I mean what about money laundering , i deposit via my card and cant withdraw via same method ? Instead i have to use crypto what i dont want to touch ....

Maybe remove those methods what you dont support ?
 
WHY YOU HAVE AVAILABLE OPTIONS BUT CRYPTO IS ONLY ONE WHAT WORKS ?

I mean what about money laundering , i deposit via my card and cant withdraw via same method ? Instead i have to use crypto what i dont want to touch ....

Maybe remove those methods what you dont support ?
Hey dont you have any e-wallets accounts ? I do deposit using both master card and Neteller
But can only withdraw through Neteller
Never a prob and paid in seconds 👍
and Neteller is also almost instant now so i have had a withdrawal from Winz in my bank account within 40 min through Neteller 🙂
 
Can someone tell me what withdrawal method are you using since you can deposit via card to this casino but you cant withdraw...

I find it very poor from casino that it takes them maybe year to replace card payment processor...
I use crypto deposit and cashout very fast, I used muchbetter on other casinos they are fast
 
WHY YOU HAVE AVAILABLE OPTIONS BUT CRYPTO IS ONLY ONE WHAT WORKS ?

I mean what about money laundering , i deposit via my card and cant withdraw via same method ? Instead i have to use crypto what i dont want to touch ....

Maybe remove those methods what you dont support ?
There is absolutely no reason to remove something that is working for other players, as @The Viking has mentioned.
 
Skrill works as you’re from Finland, so does Skrill Rapid Transfer, which is literally like Trustly. It’s instant for both deposits and withdrawals and I use it the most.
skrill works but they charge to transfer back to the bank, paypal is free deposit and withdraw and they do it very fast
 
How long Skrill deposit can be in pending state? Money left my Skrill account >12 hours ago but the transaction is still pending and the account is not credited/ No reply from CS, even ig I ask for an update (we are working on it...).
 
Hey,

Have some updates regarding the recent question:
SoftSwiss’ Payment System Provider is using many different card processors from around the world to optimize card acceptance rates.
Thus, transactions might appear from different countries in the card statement.

Regards,
Juri | Winz.io
well this just costed me the card Nets flagged my card for various diffrent suspicious transaction
first got a pop up at my Iphone about the card in my wallet pay was suspended then few min later SMS form my bank asking for explanations
first time in 18 years of gambling they give me a shout.
so had to order new card, got another for a diffeent account that i could use in mean time, but will most likely only deposit from now on
when Winz comes up at Nets when making a deposit :)
 
How long Skrill deposit can be in pending state? Money left my Skrill account >12 hours ago but the transaction is still pending and the account is not credited/ No reply from CS, even ig I ask for an update (we are working on it...).
Hey,

Firstly I would like to apologize for any inconvenience.

There were some minor technical issues with the payment provider and because of that unfortunately your deposit has been stuck.
A few minutes ago I was informed that it has been manually processed and confirmed, so you should see funds on your account balance.

Regards,
Juri | Winz.io
 
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