winwardcasino.com -- dont play here !!!!

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
people dont play here !!!!!!!!!!!!!!!!!!!!

Still at it are they:D

CM members already know to give this lot a wide berth, however they DO have a rep here, who has tried (with limited success) to convince us they are NOT rogue.

I had a tangle with them when I was a "newbie", but they only had a small fraction of my money held "hostage", around $25. I had already got the bulk of my WINNINGS out:D

It was a BAD MOVE on their part, as I was quite prepared to carry on depositing and playing, until they started the "funny stuff" over the remaining $25.

They locked my account with the $25 inside it, after first having denied the withdrawal, and then refused to answer ANY of my emails for the next year.

Over a year later, I told this tale to another "screwee" of Winward who had posted a complaint, and someone offered to see if they could get an answer from them about it. All of a sudden, they wanted to give me my $25 back, and I got it, but I got the distinct impression it was about "getting rid of me and the issue", rather than having me back playing there.

This is the first Winward gripe in a while though, and I thought maybe they had changed.

Without knowing HOW they are "thieves" in your case, it is hard to say whether they are just as bad as before, or whether this is an isolated issue.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Winward probably have one of the most roguish T&Cs what I have seen.

Winward will never change, they will always be roguish.
Worst case is if you win and they dont want to pay. They have so many "confiscating terms" that they will always find one to use if they want to.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
people dont play here !!!!!!!!!!!!!!!!!!!!

The purpose of your post seems to be merely to diss the place, something about "thief" in the original title gave that impression. But without content to back it up it doesn't seem right to just leave it at that.

Thread title changed to better reflect the OP's purpose.
 

kszysio

Banned User
Joined
Mar 24, 2008
Location
reading
sorry i not good speak english

i made a deposit 25$
they blocked my account
and dont give my ansver for my qusetion

next time they spoke of it because my country is restricted, although this is not true
when asked, none of the staff was not able to point me to a point in the Rules

SORRY for my english
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
sorry i not good speak english

i made a deposit 25$
they blocked my account
and dont give my ansver for my qusetion

next time they spoke of it because my country is restricted, although this is not true
when asked, none of the staff was not able to point me to a point in the Rules

SORRY for my english

What country are you in?

If they didn't want you because of your country, how come you made it past registration and managed to deposit $25.

Are the staff just making this up (something I can CHECK once I know where you are;))
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They deserve all they get.

There are NO TERMS AND CONDITIONS TO BE SEEN:what:

Nothing, looked up and down, checked the links, NOTHING - they just can't be reached...



...unless you know what you are doing;)


You have to change your view to "site map", or use a Google "in site" search, and there they are, and they are talking out of their a**e.

In the (well buried) general terms, there are NO "restricted countries".

In the even better buried "bonus terms", there are STILL no countries that are COMPLETELY restricted.

Here is the term regarding PARTIAL restrictions placed on some countries:-

-Due to repeated fraud attempts from players pertaining to some countries, we place restrictions on their bonus privileges. Free money bonuses are completely void, and deposit bonuses are partially restricted to a maximum amount of 50%. Members from the following countries will be subject to these restrictions: Aland Is, Australia, Austria, China, Denmark, Dominican Republic, Estonia, Faroe Is, Greenland, Holland, Iceland, Indonesia, Japan, Latvia, Mexico, Norway, Pakistan, Portugal, Romania, South Korea, Spain, Sweden, Thailand, Ukraine. Our security policies regarding these restrictions are strict, although exceptions will be conceded on a case by case basis.


This is not a BAN, and there are NO GROUNDS WHATSOEVER for immediately locking your account after the $25 deposit because you are in a "restricted country". Restricted countries cannot have the initial free chip, nor any bonus greater than 50% of their deposit.

The rest of the terms are pretty damning too. If they think you are even using a printed strategy chart, let alone a "bot", they can arbitrarily confiscate your winnings.

If a strategy works, it becomes "abusive" by definition in another term. This means they can simply confiscste your winnings just because you won with a bonus. They can declare your betting as a "strategy", and thus void your games. If you LOSE though, then it is NOT "abusive", because it "doesn't work".

They STILL seem to be accepting EWX:what:

It's TopGame - what did you expect:rolleyes:

This is one of the few SOFTWARES where the casinos have been collectively lumped together, and placed in the rogue pit.

The TopGame casinos are "white label" operations, with the owners having varying degrees of involvement. Some leave EVERYTHING to TopGame, whilst others provide some services "in-house".

Winward used to use it's own software (Parlay), so probably have many functions still "in-house", rather than done by TopGame.


Good job you found out NOW, rather than when you had a big WIN that they confiscated for vague reasons.
 

kszysio

Banned User
Joined
Mar 24, 2008
Location
reading
i from Poland

somebody see my country in this list??


"-Due to repeated fraud attempts from players pertaining to some countries, we place restrictions on their bonus privileges. Free money bonuses are completely void, and deposit bonuses are partially restricted to a maximum amount of 50%. Members from the following countries will be subject to these restrictions: Aland Is, Australia, Austria, China, Denmark, Dominican Republic, Estonia, Faroe Is, Greenland, Holland, Iceland, Indonesia, Japan, Latvia, Mexico, Norway, Pakistan, Portugal, Romania, South Korea, Spain, Sweden, Thailand, Ukraine. Our security policies regarding these restrictions are strict, although exceptions will be conceded on a case by case basis."



its my chating with this casin0


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Candy how may I be of assistance?
kszysio: hi
kszysio my accound has been blocked
Candy: Hello!
kszysio: tell my why?
Candy: Allow me a few moments to check please
kszysio/?????????????????????????????????????????
Chat session has been terminated by the site operator.


few minuts later.........


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Archie how may I be of assistance?
Archie: Hello
kszysio/WWC374344: hi

kszysio/WWC374344: my account is closed
kszysio/WWC374344: why?
Chat session has been terminated by the site operator.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
i from Poland

somebody see my country in this list??


"-Due to repeated fraud attempts from players pertaining to some countries, we place restrictions on their bonus privileges. Free money bonuses are completely void, and deposit bonuses are partially restricted to a maximum amount of 50%. Members from the following countries will be subject to these restrictions: Aland Is, Australia, Austria, China, Denmark, Dominican Republic, Estonia, Faroe Is, Greenland, Holland, Iceland, Indonesia, Japan, Latvia, Mexico, Norway, Pakistan, Portugal, Romania, South Korea, Spain, Sweden, Thailand, Ukraine. Our security policies regarding these restrictions are strict, although exceptions will be conceded on a case by case basis."



its my chating with this casin0


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Candy how may I be of assistance?
kszysio: hi
kszysio my accound has been blocked
Candy: Hello!
kszysio: tell my why?
Candy: Allow me a few moments to check please
kszysio/?????????????????????????????????????????
Chat session has been terminated by the site operator.


few minuts later.........


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Archie how may I be of assistance?
Archie: Hello
kszysio/WWC374344: hi

kszysio/WWC374344: my account is closed
kszysio/WWC374344: why?
Chat session has been terminated by the site operator.


Definite rogue behaviour, couldn't be any clearer really.

First, I don't see Poland on the list, so you are NOT from a restricted country. I notice you have "reading" as your location for the forum. Is this Reading UK (just up the road from me). If so, neither are you PLAYING from a restricted country.

In any case, even if you WERE playing from a restricted county, this ONLY restricts your BONUSES on offer to 50% deposit bonuses, and there is NO reason to confiscate your DEPOSIT, which is clearly what they have decided to do, and would probably get away with if you hadn't come here.

If they claim you ARE from a restricted country, then they are rogue for having BOGUS TERMS posted on the website, and only springing the REAL terms after players have deposited. Even these "bogus" terms are damned hard to find, they CANNOT be reached directly from the home page, despite there being THREE areas populated by links into other sections of the site.

It took me a YEAR to get MY $25 off them, but get it back I DID:D

If they don't want to accept your custom, they should return your deposit, as well as block your account. There is NO WAY you could have figured this out from the terms and conditions.
 

Luckylizzy

Dormant account
Joined
Apr 28, 2010
Location
Orlando, Fl
Have you been able to get your $25 back? I cannot believe online casinos can do this and get away with it. I'm sure there are many more who get their deposits stolen but don't have the resources to do anything about it. It's such a shame that this is capable of happening :(

I would suggest researching the places you want to make a deposit before actually doing so in the future to avoid being ripped off.

Good luck though and I hope you don't have to wait a year to get your money back.
 

kszysio

Banned User
Joined
Mar 24, 2008
Location
reading
blocked account 23.12.2010

today 14.01.2011

no money

chat :::

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Steve how may I be of assistance?
Steve: hello!
Steve: How may I assist you today?
kszysio/WWC374344: hi
kszysio/WWC374344: i made a deposit one month ego
kszysio/WWC374344: or mre
kszysio/WWC374344: more
kszysio/WWC374344: made a deposit
Steve: Ok
kszysio/WWC374344: you blocked my account
kszysio/WWC374344: I donkt know why
Steve: Please let me check that for you
kszysio/WWC374344: I waiting when you back money in my moneybookers account
kszysio/WWC374344: and what you click chat sesion?
Steve: What about the chat sesion?
kszysio/WWC374344: becauee I asked very much time and your frien
kszysio/WWC374344: ds
kszysio/WWC374344: finished sesion
Steve: We are deeply sorry Our site Regulations don’t permit service to your area
kszysio/WWC374344: its no fair
kszysio/WWC374344: sory man
kszysio/WWC374344: bnut i dont see my country
Steve: Please feel free to open a new ticket
kszysio/WWC374344: in restities
kszysio/WWC374344: you
kszysio/WWC374344: thief my money
kszysio/WWC374344: I sent a lot of
kszysio/WWC374344: time
kszysio/WWC374344: no answer
kszysio/WWC374344: no money
kszysio/WWC374344: I posted my story on one forum about casino
kszysio/WWC374344: https://www.casinomeister.com/forums/threads/winwardcasino-com-dont-play-here.41892/
kszysio/WWC374344: its link
kszysio/WWC374344: if you do not you give me
kszysio/WWC374344: my money
kszysio/WWC374344: today
kszysio/WWC374344: i will write in all forums that I find on the internet
kszysio/WWC374344: and no one ever will establish an account with you already
kszysio/WWC374344: I play in the casinos for several years
kszysio/WWC374344: and poker
Steve: We will give the full refunf for your deposit
kszysio/WWC374344: I do not never met
Steve: *refund
kszysio/WWC374344: I write to you already for several weeks
kszysio/WWC374344: no results
kszysio/WWC374344: I made a depsit from moneybookers
kszysio/WWC374344: where yuo refund my money today?
kszysio/WWC374344: in moneybookers account
kszysio/WWC374344: maybee you wan my neteller account?
Steve: We will refunf you the money in the same account that you deposit
kszysio/WWC374344: when
kszysio/WWC374344: >>??
kszysio/WWC374344: i think today
Steve: This will take up to 20 business days
kszysio/WWC374344: yes
kszysio/WWC374344: already passed
kszysio/WWC374344: already lasted
kszysio/WWC374344: I will wait 20 days
Steve: 20 business days since you requested the refund
kszysio/WWC374344: I will wait 20 days
Steve: Ok
kszysio/WWC374344: an
kszysio/WWC374344: and
kszysio/WWC374344: i will asking again
kszysio/WWC374344: and you tell my again
kszysio/WWC374344: next 20 bussines day
Steve: yes
kszysio/WWC374344: I already waited 20 days
Steve: 20 business days from now
kszysio/WWC374344: mybe 40
kszysio/WWC374344: no
kszysio/WWC374344: I ssent
kszysio/WWC374344: email
kszysio/WWC374344: i tell you
kszysio/WWC374344: 23.12 2010
kszysio/WWC374344: then told me that I have to wait 20 days
kszysio/WWC374344: its your email
kszysio/WWC374344: today is 13 .01.2010
kszysio/WWC374344: i open callendar now
kszysio/WWC374344: today is 14
kszysio/WWC374344: It's been 24 days
kszysio/WWC374344: when is eymy mo
kszysio/WWC374344: 4 days
Steve: Even if you sent the e-mail on 23.12 still there are not 20 business days
kszysio/WWC374344: where ieys my mo
kszysio/WWC374344: ok
kszysio/WWC374344: pleaze tell my date
kszysio/WWC374344: plzz give my date when
kszysio/WWC374344: I will have money in moneybookers account
Steve: If you send on 23.12 as you said the date will be 21.01.2011
kszysio/WWC374344: ok
kszysio/WWC374344: 21.01.2011
Steve: please tell me also to what e-mail address have you sent the e-mail?
kszysio/WWC374344: cash will be in my moneybookrs account
kszysio/WWC374344: ?
Steve: And I will also kindly advise you to forward it again to the same address
kszysio/WWC374344: your adress
Steve: What is that?
kszysio/WWC374344: here
kszysio/WWC374344: accounting@winwardcasino.com
kszysio/WWC374344: ans
kszysio/WWC374344: sesiurity
kszysio/WWC374344: and security@winwardcasino.com
kszysio/WWC374344: here
kszysio/WWC374344: and spoke to chat
kszysio/WWC374344: its unnormal
Steve: I will ask my coleagues to check this
kszysio/WWC374344: I copy this chat in forum
kszysio/WWC374344: and waitin
kszysio/WWC374344: waiting for 21.01.2011
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
That's complete BS, Poland is NOT mentioned as a restricted country. I checked this MYSELF!

THIS is why Winward are ROGUE.

It is also BS that it takes 20 days to refund your deposit back to Moneybookers. Looks like they are lying AGAIN.

This what experienced players EXPECT from a TopGame clip joint, and given that Winward was rogue BEFORE they moved to TopGame, this hardly comes as a surprise.

You shouldn't worry that they don't want you custom, think of it as a stroke of luck that you ONLY paid $25 to find this out, which you will hopefully get back so long as you keep on at them.


I wonder how many OTHER players they are scamming with this "hidden restricted territory" trick, and how many of these give up, rather than fight for a month to get back their deposit.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I wonder how many OTHER players they are scamming with this "hidden restricted territory" trick, and how many of these give up, rather than fight for a month to get back their deposit.

Maybe this is like the "area of Markham in Canada" thing...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Maybe this is like the "area of Markham in Canada" thing...

This is not hidden though. The terms at Winward give a list of countries, not areas, and there is no mention of Poland at all. I wonder how many OTHER countries they will claim are "restricted", yet are not listed as such. They could simply make this up when they don't want to pay a player who wins. In this case, it has been used as a bogus excuse to refuse a registration, and it also appears they intended to confiscate the deposit as well, as no way does it take 20 days to return it to Moneybookers. They are clearly stalling, perhaps in the hope that $25 isn't worth the effort from the player, and they will eventually walk away.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I agree, I too went and read their T&Cs. This is definitely roguish behaviour. I hope the OP sticks with it to the end and receives their money back. It's now the principal of the issue.

It seems as if more and more casinos are going the way of the "rogue" to try to stay afloat, IMO.
 

PokingStars

Dormant account
Joined
Nov 7, 2010
Location
Secret
Thanks for the warning, though I don't think I'll ever play there. Sites like these should be shamed publicly. The news should spread wider so they won't have more customers to scam!
 

kszysio

Banned User
Joined
Mar 24, 2008
Location
reading
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Steve how may I be of assistance?
Steve: Hello!
kszysio/WWC374344: hi
kszysio/WWC374344: ;]
kszysio/WWC374344: today is
kszysio/WWC374344: 25.01.2011
kszysio/WWC374344: where is my cash
kszysio/WWC374344: ??
Steve: Yes
Steve: Please allow me a few moments to check your account to see waht it s all about
kszysio/WWC374344: you blocked my account I dont know why and i waiting
kszysio/WWC374344: for my deposit
kszysio/WWC374344: you freend long time ego told my
kszysio/WWC374344: Steve: If you send on 23.12 as you said the date will be 21.01.2011
kszysio/WWC374344: totday is 25
kszysio/WWC374344: I dont have thos cash
kszysio/WWC374344: please
kszysio/WWC374344: chect this forum
kszysio/WWC374344: check
kszysio/WWC374344: this forum
kszysio/WWC374344: https://www.casinomeister.com/forums/threads/winwardcasino-com-dont-play-here.41892/
kszysio/WWC374344: its topic with my problem
kszysio/WWC374344: you are not rair for player??
kszysio/WWC374344: fair*?
Steve: For this matter I will kindly ask you to call our security department at the following number 1-888-258-7872
Steve: They are the proper department to assist you regarding this matter
kszysio/WWC374344: no man
kszysio/WWC374344: I dont have telephone
kszysio/WWC374344: ohh
kszysio/WWC374344: you are steave
kszysio/WWC374344: you told my
kszysio/WWC374344: 21.01
kszysio/WWC374344: 2011
kszysio/WWC374344: haha
Steve: Then , please send an e-mail at security@winward.com and they will answer you as soon as possible
kszysio/WWC374344: you are liar
kszysio/WWC374344: you solve this problem
kszysio/WWC374344: i SENT EMAIL
Steve: No I told that If indded you had sent that e-mail on 23.12(thing that I don t have how to check) the date will be 21.01
kszysio/WWC374344: MANY TIMES
Steve: This is what you gave me
Steve: Steve: If you send on 23.12 as you said the date will be 21.01.2011
kszysio/WWC374344: THIS EMAIL DONT HAVE
Steve: IF
kszysio/WWC374344: REAL ANSWER
kszysio/WWC374344: they told my
kszysio/WWC374344: 2 week
kszysio/WWC374344: y players
kszysio/WWC374344: mANY PLAYER
kszysio/WWC374344: wriiting
kszysio/WWC374344: in forum
kszysio/WWC374344: that you are cheaters
kszysio/WWC374344: its true??
kszysio/WWC374344: yes or no
kszysio/WWC374344: ??
Steve: At this moment the only 2 option that you have is either to call our security department at 1-888-258-7872 or to e-mail them at security@winwardcasino.com because they are the proper department and they can assist you regarding this matter
Steve: And alos please keep a proper language
kszysio/WWC374344: sent me a message on this topic did not receive a response
kszysio/WWC374344: how you can use the appropriate language for someone who is cheating on you
kszysio/WWC374344: ??
Steve: Is there anything else I can assist you at this moment?
kszysio/WWC374344: yes
kszysio/WWC374344: tell my
kszysio/WWC374344: your casino
kszysio/WWC374344: is fair for players??
kszysio/WWC374344: yes or no?
Steve: Yes you are a legitime website
Steve: *we
Steve: As I told you regarding your issue please contact our Security department and they will assist regarding this
Steve: Have a great day!!
kszysio/WWC374344: i contact our seriurity departament
kszysio/WWC374344: 23.12.2010
kszysio/WWC374344: and many times
kszysio/WWC374344: they are doing nothing on this
kszysio/WWC374344: case
kszysio/WWC374344: why
kszysio/WWC374344: ???
Steve: Please fell free to contact them right now and I am sure that they are going to answer to all your questions
kszysio/WWC374344: hhaha
kszysio/WWC374344: its crazy
kszysio/WWC374344: I sent email him
kszysio/WWC374344: and what
kszysio/WWC374344: now
kszysio/WWC374344: all over again
kszysio/WWC374344: 2 monts
Steve: Please let me check that with our security department
 
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