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winwardcasino.com -- dont play here !!!!

Discussion in 'Casino Industry Discussion' started by kszysio, Jan 4, 2011.

    Jan 4, 2011
  1. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    people dont play here !!!!!!!!!!!!!!!!!!!!
     
  2. Jan 4, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Still at it are they:D

    CM members already know to give this lot a wide berth, however they DO have a rep here, who has tried (with limited success) to convince us they are NOT rogue.

    I had a tangle with them when I was a "newbie", but they only had a small fraction of my money held "hostage", around $25. I had already got the bulk of my WINNINGS out:D

    It was a BAD MOVE on their part, as I was quite prepared to carry on depositing and playing, until they started the "funny stuff" over the remaining $25.

    They locked my account with the $25 inside it, after first having denied the withdrawal, and then refused to answer ANY of my emails for the next year.

    Over a year later, I told this tale to another "screwee" of Winward who had posted a complaint, and someone offered to see if they could get an answer from them about it. All of a sudden, they wanted to give me my $25 back, and I got it, but I got the distinct impression it was about "getting rid of me and the issue", rather than having me back playing there.

    This is the first Winward gripe in a while though, and I thought maybe they had changed.

    Without knowing HOW they are "thieves" in your case, it is hard to say whether they are just as bad as before, or whether this is an isolated issue.
     
  4. Jan 4, 2011
  5. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Winward probably have one of the most roguish T&Cs what I have seen.

    Winward will never change, they will always be roguish.
    Worst case is if you win and they dont want to pay. They have so many "confiscating terms" that they will always find one to use if they want to.
     
  6. Jan 4, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The purpose of your post seems to be merely to diss the place, something about "thief" in the original title gave that impression. But without content to back it up it doesn't seem right to just leave it at that.

    Thread title changed to better reflect the OP's purpose.
     
    1 person likes this.
  8. Jan 4, 2011
  9. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    sorry i not good speak english

    i made a deposit 25$
    they blocked my account
    and dont give my ansver for my qusetion

    next time they spoke of it because my country is restricted, although this is not true
    when asked, none of the staff was not able to point me to a point in the Rules

    SORRY for my english
     
  10. Jan 5, 2011
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    What country are you in?

    If they didn't want you because of your country, how come you made it past registration and managed to deposit $25.

    Are the staff just making this up (something I can CHECK once I know where you are;))
     
  12. Jan 5, 2011
  13. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Surely they have country IP tags security software in place??
     
  14. Jan 5, 2011
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They deserve all they get.

    There are NO TERMS AND CONDITIONS TO BE SEEN:what:

    Nothing, looked up and down, checked the links, NOTHING - they just can't be reached...



    ...unless you know what you are doing;)


    You have to change your view to "site map", or use a Google "in site" search, and there they are, and they are talking out of their a**e.

    In the (well buried) general terms, there are NO "restricted countries".

    In the even better buried "bonus terms", there are STILL no countries that are COMPLETELY restricted.

    Here is the term regarding PARTIAL restrictions placed on some countries:-


    This is not a BAN, and there are NO GROUNDS WHATSOEVER for immediately locking your account after the $25 deposit because you are in a "restricted country". Restricted countries cannot have the initial free chip, nor any bonus greater than 50% of their deposit.

    The rest of the terms are pretty damning too. If they think you are even using a printed strategy chart, let alone a "bot", they can arbitrarily confiscate your winnings.

    If a strategy works, it becomes "abusive" by definition in another term. This means they can simply confiscste your winnings just because you won with a bonus. They can declare your betting as a "strategy", and thus void your games. If you LOSE though, then it is NOT "abusive", because it "doesn't work".

    They STILL seem to be accepting EWX:what:

    It's TopGame - what did you expect:rolleyes:

    This is one of the few SOFTWARES where the casinos have been collectively lumped together, and placed in the rogue pit.

    The TopGame casinos are "white label" operations, with the owners having varying degrees of involvement. Some leave EVERYTHING to TopGame, whilst others provide some services "in-house".

    Winward used to use it's own software (Parlay), so probably have many functions still "in-house", rather than done by TopGame.


    Good job you found out NOW, rather than when you had a big WIN that they confiscated for vague reasons.
     
  16. Jan 5, 2011
  17. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    i from Poland

    somebody see my country in this list??


    "-Due to repeated fraud attempts from players pertaining to some countries, we place restrictions on their bonus privileges. Free money bonuses are completely void, and deposit bonuses are partially restricted to a maximum amount of 50%. Members from the following countries will be subject to these restrictions: Aland Is, Australia, Austria, China, Denmark, Dominican Republic, Estonia, Faroe Is, Greenland, Holland, Iceland, Indonesia, Japan, Latvia, Mexico, Norway, Pakistan, Portugal, Romania, South Korea, Spain, Sweden, Thailand, Ukraine. Our security policies regarding these restrictions are strict, although exceptions will be conceded on a case by case basis."



    its my chating with this casin0


    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
    Welcome to Live Support my name is Candy how may I be of assistance?
    kszysio: hi
    kszysio my accound has been blocked
    Candy: Hello!
    kszysio: tell my why?
    Candy: Allow me a few moments to check please
    kszysio/?????????????????????????????????????????
    Chat session has been terminated by the site operator.


    few minuts later.........


    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
    Welcome to Live Support my name is Archie how may I be of assistance?
    Archie: Hello
    kszysio/WWC374344: hi

    kszysio/WWC374344: my account is closed
    kszysio/WWC374344: why?
    Chat session has been terminated by the site operator.
     
  18. Jan 5, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom


    Definite rogue behaviour, couldn't be any clearer really.

    First, I don't see Poland on the list, so you are NOT from a restricted country. I notice you have "reading" as your location for the forum. Is this Reading UK (just up the road from me). If so, neither are you PLAYING from a restricted country.

    In any case, even if you WERE playing from a restricted county, this ONLY restricts your BONUSES on offer to 50% deposit bonuses, and there is NO reason to confiscate your DEPOSIT, which is clearly what they have decided to do, and would probably get away with if you hadn't come here.

    If they claim you ARE from a restricted country, then they are rogue for having BOGUS TERMS posted on the website, and only springing the REAL terms after players have deposited. Even these "bogus" terms are damned hard to find, they CANNOT be reached directly from the home page, despite there being THREE areas populated by links into other sections of the site.

    It took me a YEAR to get MY $25 off them, but get it back I DID:D

    If they don't want to accept your custom, they should return your deposit, as well as block your account. There is NO WAY you could have figured this out from the terms and conditions.
     
  20. Jan 5, 2011
  21. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    I lived Reading long time ego , when I regoister here
     
  22. Jan 5, 2011
  23. Luckylizzy

    Luckylizzy Dormant account

    Occupation:
    content manager for affiliate sites
    Location:
    Orlando, Fl
    Have you been able to get your $25 back? I cannot believe online casinos can do this and get away with it. I'm sure there are many more who get their deposits stolen but don't have the resources to do anything about it. It's such a shame that this is capable of happening :(

    I would suggest researching the places you want to make a deposit before actually doing so in the future to avoid being ripped off.

    Good luck though and I hope you don't have to wait a year to get your money back.
     
  24. Jan 14, 2011
  25. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    blocked account 23.12.2010

    today 14.01.2011

    no money

    chat :::

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
    Welcome to Live Support my name is Steve how may I be of assistance?
    Steve: hello!
    Steve: How may I assist you today?
    kszysio/WWC374344: hi
    kszysio/WWC374344: i made a deposit one month ego
    kszysio/WWC374344: or mre
    kszysio/WWC374344: more
    kszysio/WWC374344: made a deposit
    Steve: Ok
    kszysio/WWC374344: you blocked my account
    kszysio/WWC374344: I donkt know why
    Steve: Please let me check that for you
    kszysio/WWC374344: I waiting when you back money in my moneybookers account
    kszysio/WWC374344: and what you click chat sesion?
    Steve: What about the chat sesion?
    kszysio/WWC374344: becauee I asked very much time and your frien
    kszysio/WWC374344: ds
    kszysio/WWC374344: finished sesion
    Steve: We are deeply sorry Our site Regulations don’t permit service to your area
    kszysio/WWC374344: its no fair
    kszysio/WWC374344: sory man
    kszysio/WWC374344: bnut i dont see my country
    Steve: Please feel free to open a new ticket
    kszysio/WWC374344: in restities
    kszysio/WWC374344: you
    kszysio/WWC374344: thief my money
    kszysio/WWC374344: I sent a lot of
    kszysio/WWC374344: time
    kszysio/WWC374344: no answer
    kszysio/WWC374344: no money
    kszysio/WWC374344: I posted my story on one forum about casino
    kszysio/WWC374344: http://www.casinomeister.com/forums...41892-winwardcasino-com-dont-play-here-2.html
    kszysio/WWC374344: its link
    kszysio/WWC374344: if you do not you give me
    kszysio/WWC374344: my money
    kszysio/WWC374344: today
    kszysio/WWC374344: i will write in all forums that I find on the internet
    kszysio/WWC374344: and no one ever will establish an account with you already
    kszysio/WWC374344: I play in the casinos for several years
    kszysio/WWC374344: and poker
    Steve: We will give the full refunf for your deposit
    kszysio/WWC374344: I do not never met
    Steve: *refund
    kszysio/WWC374344: I write to you already for several weeks
    kszysio/WWC374344: no results
    kszysio/WWC374344: I made a depsit from moneybookers
    kszysio/WWC374344: where yuo refund my money today?
    kszysio/WWC374344: in moneybookers account
    kszysio/WWC374344: maybee you wan my neteller account?
    Steve: We will refunf you the money in the same account that you deposit
    kszysio/WWC374344: when
    kszysio/WWC374344: >>??
    kszysio/WWC374344: i think today
    Steve: This will take up to 20 business days
    kszysio/WWC374344: yes
    kszysio/WWC374344: already passed
    kszysio/WWC374344: already lasted
    kszysio/WWC374344: I will wait 20 days
    Steve: 20 business days since you requested the refund
    kszysio/WWC374344: I will wait 20 days
    Steve: Ok
    kszysio/WWC374344: an
    kszysio/WWC374344: and
    kszysio/WWC374344: i will asking again
    kszysio/WWC374344: and you tell my again
    kszysio/WWC374344: next 20 bussines day
    Steve: yes
    kszysio/WWC374344: I already waited 20 days
    Steve: 20 business days from now
    kszysio/WWC374344: mybe 40
    kszysio/WWC374344: no
    kszysio/WWC374344: I ssent
    kszysio/WWC374344: email
    kszysio/WWC374344: i tell you
    kszysio/WWC374344: 23.12 2010
    kszysio/WWC374344: then told me that I have to wait 20 days
    kszysio/WWC374344: its your email
    kszysio/WWC374344: today is 13 .01.2010
    kszysio/WWC374344: i open callendar now
    kszysio/WWC374344: today is 14
    kszysio/WWC374344: It's been 24 days
    kszysio/WWC374344: when is eymy mo
    kszysio/WWC374344: 4 days
    Steve: Even if you sent the e-mail on 23.12 still there are not 20 business days
    kszysio/WWC374344: where ieys my mo
    kszysio/WWC374344: ok
    kszysio/WWC374344: pleaze tell my date
    kszysio/WWC374344: plzz give my date when
    kszysio/WWC374344: I will have money in moneybookers account
    Steve: If you send on 23.12 as you said the date will be 21.01.2011
    kszysio/WWC374344: ok
    kszysio/WWC374344: 21.01.2011
    Steve: please tell me also to what e-mail address have you sent the e-mail?
    kszysio/WWC374344: cash will be in my moneybookrs account
    kszysio/WWC374344: ?
    Steve: And I will also kindly advise you to forward it again to the same address
    kszysio/WWC374344: your adress
    Steve: What is that?
    kszysio/WWC374344: here
    kszysio/WWC374344: This email is not visible to you.
    kszysio/WWC374344: ans
    kszysio/WWC374344: sesiurity
    kszysio/WWC374344: and This email is not visible to you.
    kszysio/WWC374344: here
    kszysio/WWC374344: and spoke to chat
    kszysio/WWC374344: its unnormal
    Steve: I will ask my coleagues to check this
    kszysio/WWC374344: I copy this chat in forum
    kszysio/WWC374344: and waitin
    kszysio/WWC374344: waiting for 21.01.2011
     
  26. Jan 14, 2011
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's complete BS, Poland is NOT mentioned as a restricted country. I checked this MYSELF!

    THIS is why Winward are ROGUE.

    It is also BS that it takes 20 days to refund your deposit back to Moneybookers. Looks like they are lying AGAIN.

    This what experienced players EXPECT from a TopGame clip joint, and given that Winward was rogue BEFORE they moved to TopGame, this hardly comes as a surprise.

    You shouldn't worry that they don't want you custom, think of it as a stroke of luck that you ONLY paid $25 to find this out, which you will hopefully get back so long as you keep on at them.


    I wonder how many OTHER players they are scamming with this "hidden restricted territory" trick, and how many of these give up, rather than fight for a month to get back their deposit.
     
  28. Jan 14, 2011
  29. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Maybe this is like the "area of Markham in Canada" thing...
     
  30. Jan 14, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is not hidden though. The terms at Winward give a list of countries, not areas, and there is no mention of Poland at all. I wonder how many OTHER countries they will claim are "restricted", yet are not listed as such. They could simply make this up when they don't want to pay a player who wins. In this case, it has been used as a bogus excuse to refuse a registration, and it also appears they intended to confiscate the deposit as well, as no way does it take 20 days to return it to Moneybookers. They are clearly stalling, perhaps in the hope that $25 isn't worth the effort from the player, and they will eventually walk away.
     
  32. Jan 14, 2011
  33. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I agree, I too went and read their T&Cs. This is definitely roguish behaviour. I hope the OP sticks with it to the end and receives their money back. It's now the principal of the issue.

    It seems as if more and more casinos are going the way of the "rogue" to try to stay afloat, IMO.
     
  34. Jan 20, 2011
  35. jamiepaul7

    jamiepaul7 Banned User

    Occupation:
    artist
    Location:
    united states
    More complaints about Winward Casino

    You must register/login in order to see the link.
     
  36. Jan 25, 2011
  37. PokingStars

    PokingStars Dormant account

    Occupation:
    student
    Location:
    Secret
    Thanks for the warning, though I don't think I'll ever play there. Sites like these should be shamed publicly. The news should spread wider so they won't have more customers to scam!
     
  38. Jan 25, 2011
  39. kszysio

    kszysio Banned User

    Occupation:
    none
    Location:
    reading
    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
    Welcome to Live Support my name is Steve how may I be of assistance?
    Steve: Hello!
    kszysio/WWC374344: hi
    kszysio/WWC374344: ;]
    kszysio/WWC374344: today is
    kszysio/WWC374344: 25.01.2011
    kszysio/WWC374344: where is my cash
    kszysio/WWC374344: ??
    Steve: Yes
    Steve: Please allow me a few moments to check your account to see waht it s all about
    kszysio/WWC374344: you blocked my account I dont know why and i waiting
    kszysio/WWC374344: for my deposit
    kszysio/WWC374344: you freend long time ego told my
    kszysio/WWC374344: Steve: If you send on 23.12 as you said the date will be 21.01.2011
    kszysio/WWC374344: totday is 25
    kszysio/WWC374344: I dont have thos cash
    kszysio/WWC374344: please
    kszysio/WWC374344: chect this forum
    kszysio/WWC374344: check
    kszysio/WWC374344: this forum
    kszysio/WWC374344: http://www.casinomeister.com/forums...41892-winwardcasino-com-dont-play-here-2.html
    kszysio/WWC374344: its topic with my problem
    kszysio/WWC374344: you are not rair for player??
    kszysio/WWC374344: fair*?
    Steve: For this matter I will kindly ask you to call our security department at the following number 1-888-258-7872
    Steve: They are the proper department to assist you regarding this matter
    kszysio/WWC374344: no man
    kszysio/WWC374344: I dont have telephone
    kszysio/WWC374344: ohh
    kszysio/WWC374344: you are steave
    kszysio/WWC374344: you told my
    kszysio/WWC374344: 21.01
    kszysio/WWC374344: 2011
    kszysio/WWC374344: haha
    Steve: Then , please send an e-mail at This email is not visible to you. and they will answer you as soon as possible
    kszysio/WWC374344: you are liar
    kszysio/WWC374344: you solve this problem
    kszysio/WWC374344: i SENT EMAIL
    Steve: No I told that If indded you had sent that e-mail on 23.12(thing that I don t have how to check) the date will be 21.01
    kszysio/WWC374344: MANY TIMES
    Steve: This is what you gave me
    Steve: Steve: If you send on 23.12 as you said the date will be 21.01.2011
    kszysio/WWC374344: THIS EMAIL DONT HAVE
    Steve: IF
    kszysio/WWC374344: REAL ANSWER
    kszysio/WWC374344: they told my
    kszysio/WWC374344: 2 week
    kszysio/WWC374344: y players
    kszysio/WWC374344: mANY PLAYER
    kszysio/WWC374344: wriiting
    kszysio/WWC374344: in forum
    kszysio/WWC374344: that you are cheaters
    kszysio/WWC374344: its true??
    kszysio/WWC374344: yes or no
    kszysio/WWC374344: ??
    Steve: At this moment the only 2 option that you have is either to call our security department at 1-888-258-7872 or to e-mail them at This email is not visible to you. because they are the proper department and they can assist you regarding this matter
    Steve: And alos please keep a proper language
    kszysio/WWC374344: sent me a message on this topic did not receive a response
    kszysio/WWC374344: how you can use the appropriate language for someone who is cheating on you
    kszysio/WWC374344: ??
    Steve: Is there anything else I can assist you at this moment?
    kszysio/WWC374344: yes
    kszysio/WWC374344: tell my
    kszysio/WWC374344: your casino
    kszysio/WWC374344: is fair for players??
    kszysio/WWC374344: yes or no?
    Steve: Yes you are a legitime website
    Steve: *we
    Steve: As I told you regarding your issue please contact our Security department and they will assist regarding this
    Steve: Have a great day!!
    kszysio/WWC374344: i contact our seriurity departament
    kszysio/WWC374344: 23.12.2010
    kszysio/WWC374344: and many times
    kszysio/WWC374344: they are doing nothing on this
    kszysio/WWC374344: case
    kszysio/WWC374344: why
    kszysio/WWC374344: ???
    Steve: Please fell free to contact them right now and I am sure that they are going to answer to all your questions
    kszysio/WWC374344: hhaha
    kszysio/WWC374344: its crazy
    kszysio/WWC374344: I sent email him
    kszysio/WWC374344: and what
    kszysio/WWC374344: now
    kszysio/WWC374344: all over again
    kszysio/WWC374344: 2 monts
    Steve: Please let me check that with our security department
     

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