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Winward Fools

Discussion in 'Online Casinos' started by gamerkip, Apr 17, 2007.

    Apr 17, 2007
  1. gamerkip

    gamerkip Registered User

    Occupation:
    Student
    Location:
    Netherlands
    I could be the only one, but I just signed up at winwardcasino.com after I did some searching on inet about the fairness. I also couldn't find them at any rogg-lists. So I registered and I needed to activate my account. I clicked the link which I received via email and tried to activate. I got an error while trying, so I contacted live support...check out my conversation with those fools. I am sure I never played over their. I just cann't believe it...but I am glad to confront them now cause now I didn't make a deposit, thank god! Laugh, have fun:

    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Rafael'

    Rafael: Welcome
    you: Hi Refael
    you: we just talked 10 minutes ago
    you: I just signed up at your casino
    Rafael: ok
    you: When I try to activate my account I get an error...
    you: my accountID is *********
    you: my username is *******
    you: my email is This email is not visible to you.
    Rafael: let me check, be right back
    you: ok
    Rafael: You have created several accounts
    Rafael: your only option is to make a deposit

    you: hmmz
    you: I did not create several accounts
    Rafael: Yes you do
    you: with this email adres or what?
    you: I never played at your casino before
    Rafael: make a deposit and I'll give you 100% first deposit bonus
    Rafael: yes you have played before

    you: well I am sorry but I am pretty sure I never played at your casino
    you: Therefore I will not make a deposit
    Rafael: good luck
    Rafael: Good Bye.

    you: haha
    you: dear man
    Rafael: Bye
    you: then tell me
    you: did I play with this email adress?
    Rafael: Good Bye.
    you: well ok
    you: later

    btw, I hope I am allowed too use the word "fool"...since this is really a foolish action..

    Are there btw any other players with experiences with winward casino?!
     
  2. Apr 17, 2007
  3. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    They allowed me to register, but then immediately disabled my account because I'm from Hungary. That's OK, I found that paragraph somewhere deep in their t&c.

    But they are keep sending me their promotional emails, despite the fact that I wrote them an email with the unsubscribe keyword as they required.

    Their unsubscribe link (their_website/nomail.asp) is "page not found".
     
  4. Apr 17, 2007
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That's ridiculous! You made the right choice there.
    They guy might just as well have said "make a deposit so I can give you a bonus and then later confiscate all your money because you've opened several accounts"!
    Unreal. :eek2:
     
  6. Apr 17, 2007
  7. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Have you played at any other parlay casinos, like Riverboat or SlotsVillage? I believe your account is shared between the casinos. You can login to Riverboat with your Winward acount and vice versa.

    I've done well at Winward and cashed out with minimal issue. It's in my top 5 largest gains. However, a good number of players have had rogue-like issues there. The following warning is from my site:

    "Winward has an odd rule of only processing cashouts on Monday. You can submit your withdrawal any day. Winward will not process it until the following Monday. You are required to fax/email ID verification prior to cashout. Some players have had delays in cashouts. Winward has seemingly made excuses to delay cashouts such as needing to resend Neteller numbers. While they do eventually pay, the delays and rule changes some have experienced are unsettling. Support is generally poor and in some cases not knowledgeable about the casino's rules. Emails may go unanswered, so I recommend live or phone support over email.

    The Winward T&C states, "Players who attempt to cash out any winnings prior to having met the wagering requirements will have the bonus canceled and the withdrawal request declined, this process cannot be undone." Note that this statement seems to apply to both winnings and your initial deposit. Players have reported being unable to withdraw their deposit prior to beginning the wagering. Instead the bonus is removed and withdrawal request denied. "
     
  8. Apr 19, 2007
  9. gamerkip

    gamerkip Registered User

    Occupation:
    Student
    Location:
    Netherlands
    No I did not play at those casino's... :s

    Oh well, lots of other places where they look forward to welcome my money a little bit nicer :p
     
  10. May 18, 2007
  11. Spillegal

    Spillegal Dormant account

    Occupation:
    Salesman
    Location:
    Oslo
    Winward confiscated all my winnings and closed my account

    I have had a nightmare ride with this casino.

    On April 16. I deposited $500, tempted by their $500 bonus. I had a very good run on this casino, ending up at $2270 after playing through the WR. I then requested a withdrawal of this amount.

    They only cash out on Mondays, but next monday they cancelled the withdrawal, I tried again, only that this time they cancelled the account and gave me back my deposit. They didn't bother to contact me about it though.

    When I contact support, they say the account is closed as "per management decision". When I finally get to talk to the management the only reason they are able to cough up is that their "Risk and Fraud Department" had reviewed the account and decided to close it. When I ask what this "department" had found, he doesn't answer, but just tells me I should be happy and even grateful that they have returned my deposit.

    All this time I am able to control my boiling temper, and simply say that I will go all over the internet with this info, and i particular on Casinomeister. Then the most unreal thing I've heard from a Casino rep happens. He says "Oh I'm so scared now".

    I would be immensely grateful to anyone who could help put some pressure on this casino.

    Dan
     
  12. May 18, 2007
  13. blaqpoet

    blaqpoet Dormant account

    Occupation:
    Software Engineer
    Location:
    Johannesburg, South Africa
    Those Winward fools have done that to every player (incl. myself) that made a profit. See here
     
  14. May 18, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Quite, of course they are not scared of Casinomeister, they will prey on players who do not know about Casinomeister. I first came upon Winward around three years ago, and this was through another casino site. They had glowing testimony, and even an article about how they had not only rescued a defunct casino, but kindly paid all players the funds owed as a gesture of good will.
    This was before I heard about so called "fake watchdog sites" with bogus "news articles". Oddly enough, Winward actually paid out from the SUB, but at the time I expected nothing else from any online casino.
    That original chat log is truly exeptional, they player is pretty much accused of multiple account fraud, but is then immediately offered the sign up bonus all over again. This may have been a rogue player, but it seems the casino was no better.

    Some casino operators ask why players see it as an "us Vs them" rather than harmless entertainment, well, this is one example as to why this has come about. If the industry did something about such rogue operators, then players will treat the casinos with more respect.
    As a player, half the time I feel I have to watch my back lest I fall into some trap, and every time something goes wrong I fear the worst. On many occasions, the worst turns out to be the truth (see my recent rant on Grand Privvy).
     
  16. May 20, 2007
  17. Spillegal

    Spillegal Dormant account

    Occupation:
    Salesman
    Location:
    Oslo
    Winward still won't pay

    Winward is still refusing to pay my winnings, and now replied the following:

    This is a good one. The casino can feel free to confiscate winnings, because the player won't have lost anything. In my reply I asked if they would have refunded me losses, had I lost.

    Dan
     

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