winward casino look out!!!!

troyer16

Dormant account
Joined
May 12, 2006
Location
new york
i was playing the free money there about 3 weeks ago. Made a nice amount from the free money and went to cashout $85. Twice i was denied this cashout. First i had to send documents in. DID. NExt time i needed to play more bonus money that magically showed up into my account and isnt played until you bet your balance. which is all my money. lame. I spoke with a represenative the day i opened my account adn they told me i could cashout. Now im speaking with one, they have "no records" of previous conversations with them. whatever. and they have my documents. this sucks
 

troyer16

Dormant account
Joined
May 12, 2006
Location
new york
well i was completely screwed by these guys. telling me they do not have the records of that chat. HELP casinomeister
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
And expecting a response in a little over 2 hours doesn't make much sense either. :rolleyes:

PAB like the other poster said and see if Bryan can look into it.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Troyer16 in the Casinomeister's absence I have spoken to contacts at the casino here and they claim that you played your entire amount down to a zero account balance and that they are consequently unable to assist you.

If you regard this as untrue please feel free to submit a Pitch A Bitch (PAB) as indicated by other posters here so that the 'Meister can address your complaint in detail on his return.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Good news

Troyer16 suggest you check your account for a pleasant goodwill surprise.
 

troyer16

Dormant account
Joined
May 12, 2006
Location
new york
yes i did play out my account, after i was told two different things.

One) I need to play all of my bonus money before i can cashout. I had $2.50 bonus money that came out of no where and around a $85.00 cash account. I was told the cash account is deducted first. So i would have to lose the $85before the $2.50 would be bet.

Two) that the bonus slowly goes away after playing by proportion. And then you play your cash account. It did not make sense.



i did check my account and noticed it was funded to $85. THank you so much but i would like to know what is going on.
 
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troyer16

Dormant account
Joined
May 12, 2006
Location
new york
I also noticed that my bonus balance is $0. meaning i can cashout. Thank you so much casinomeister!! Is it ok for me to know what happened though?
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Troyer16 all I can tell you is that I spoke with the casino management who felt their original decision was justified, but as a gesture of goodwill would comp you.
 

troyer16

Dormant account
Joined
May 12, 2006
Location
new york
jetset said:
Troyer16 all I can tell you is that I spoke with the casino management who felt their original decision was justified, but as a gesture of goodwill would comp you.
thank you so much!
 
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