winward casino look out!!!!

[troyer16]

i was playing the free money there about 3 weeks ago. Made a nice amount from the free money and went to cashout $85. Twice i was denied this cashout. First i had to send documents in. DID. NExt time i needed to play more bonus money that magically showed up into my account and isnt played until you bet your balance. which is all my money. lame. I spoke with a represenative the day i opened my account adn they told me i could cashout. Now im speaking with one, they have "no records" of previous conversations with them. whatever. and they have my documents. this sucks

 

[troyer16]

well i was completely screwed by these guys. telling me they do not have the records of that chat. HELP casinomeister

 

[troyer16]

no response here?

 

[Scooter7]

no response here?

I'm still pretty new around here, but I've seen the regulars drop this link on folks who have an issue with a casino:

https://www.casinomeister.com/player-arbitration-pab/

Everyone is always urged to contact the casino rep, then PAB (pitch-a-bitch), then go loud and public if necessary when there's a problem like yours.

 

[Macgyver]

And expecting a response in a little over 2 hours doesn't make much sense either.

PAB like the other poster said and see if Bryan can look into it.

 

[jetset]

Troyer16 in the Casinomeister's absence I have spoken to contacts at the casino here and they claim that you played your entire amount down to a zero account balance and that they are consequently unable to assist you.

If you regard this as untrue please feel free to submit a Pitch A Bitch (PAB) as indicated by other posters here so that the 'Meister can address your complaint in detail on his return.

 

[jetset]

Good news

Troyer16 suggest you check your account for a pleasant goodwill surprise.

 

[troyer16]

yes i did play out my account, after i was told two different things.

One) I need to play all of my bonus money before i can cashout. I had $2.50 bonus money that came out of no where and around a $85.00 cash account. I was told the cash account is deducted first. So i would have to lose the $85before the $2.50 would be bet.

Two) that the bonus slowly goes away after playing by proportion. And then you play your cash account. It did not make sense.



i did check my account and noticed it was funded to $85. THank you so much but i would like to know what is going on.

 

[troyer16]

I also noticed that my bonus balance is $0. meaning i can cashout. Thank you so much casinomeister!! Is it ok for me to know what happened though?

 

[jetset]

Troyer16 all I can tell you is that I spoke with the casino management who felt their original decision was justified, but as a gesture of goodwill would comp you.

 

[troyer16]

Troyer16 all I can tell you is that I spoke with the casino management who felt their original decision was justified, but as a gesture of goodwill would comp you.

thank you so much!