Winward Casino complaint

[RobWin]

You guys are talking about bonuses, of which 3Dice has never made me roll over 20x or even 30 times for that matter and lets not confuse the real issue here BT...what Alex in live chat over at Winward had told footdr was that he had to wager just the deposit only 30X...HERE...so lets compare these issues apples to apples and not apples to oranges BT....I know you love MD and Winward but please man lets stay focused here...

 

[BingoT]

Love this
I only Love one person in my life and that's my wife.
And to tell you the truth I just think Winward is ok and they are not on the top of my list.All i'm doing is going by past issues I have seem that's all.
And 3D did tell my wife it is 30X

 

[RobWin]

Love this
I only Love one person in my life and that's my wife.
And to tell you the truth I just think Winward is ok and they are not on the top of my list.All i'm doing is going by past issues I have seem that's all.
And 3D did tell my wife it is 30X

About Deposits...which we ARE talking about here and NOT Bonuses ???

 

[BingoT]

W T F D

 

[RobWin]

W T F D

Can you de-code that one please ??? ...that is if you can bring yourself to the point of actually carrying on a rational conversation here...

 

[BingoT]

All I will say to you is.
I'll wait til Monica comes here and see what she has to say.
And we should wait for Sue4 also.
End Of Story
Thank You

 

[winbig]

Ok you two, take your pick.

Link Removed ( Old/Invalid)

 

[RobWin]

All I will say to you is.
I'll wait til Monica comes here and see what she has to say.
And we should wait for Sue4 also.
End Of Story
Thank You

Yet another in a series of facetious remarks...

The issue that we have been discussing on the last two pages has absolutely nothing whatsoever to do with Sue4...

End Of Story...I've got to hand it to you BT...you would make a great politician...

 

[BingoT]

Hi

This is my first post on the forum. Unfortunately it's not a good one!

I played at Winward Casino over a month ago now. They offered a bonus, which was put into my account on depositing. I had a great time here, and ended up winning $1400 profit. They did email me asking for ID documents which I emailed back to them. Then they emailed me back stating that my original deposit will be refunded back to me, and no winnings will be paid. I didn't understand at all, so asked them if they could explain a little better. I haven't played many casinos, and had never had this experience. They said that management didn't have to offer an explanation, end of story!! I was obviously very disappointed, so started researching the internet for other stories.

I came across this website, and saw that you could Pitch a Bitch. I did this, but unfortunately haven't heard back from anyone. I have emailed back a few times now, but nothing. I waited and waited, but I thought I may take up the opportunity of posting on the forum, for everyones feedback.

Also, Winward haven't paid me my original $500 back yet. I have emailed them, but the emails bounce back to me. Got onto livechat before, and they said they are not sure what's wrong. They can't help me, only the accounts and support section, but their contact details are not working! This is very frustrating.

I know it is the holiday season, but I just need to hear back from someone. It has been going on for over 6 weeks now, with no response from anyone.

Please help!

Back on track with this thread. Thank You
This is where it started.
Last Activity: 6th March 2008 09:40 AM Sue4 (Last Seen)

 

[RobWin]

Back on track with this thread. Thank You
This is where it started.
Last Activity: 6th March 2008 09:40 AM Sue4 (Last Seen)

Yea, that's cool...I'm sure I will see you in the other thread !!!

 

[BingoT]

Your sure Wrong because i'll wait for some reply from that casino.
I don't like drama before the show starts.
This will be my last until I hear more from MD or Monica
I have better places to talk about

considering You love all the attention your getting I will leave it up to You.

Your a go getter this is right up your alley.

Lets see how long the wait will be here now before MD or Monica comes in here to answer to this thread now that Max has changed the title on "28th March 2008, 07:36 PM"...clocks ticking...and as far as the drama goes there's plenty of that in this thread with the 30X Wager requirement that Winward wants to impose on Deposits Only !!!

Maybe you could alert them to this thread BT...since they apparently respond so fast for you...

 

[Sue4]

I am so sorry everyone for this late response. I have been overseas on a 4 week holiday, and didn't have access to my emails. I didn't realise so much would happen while I was away, because it didn't look like I would hear from Winward again.

Checking my emails the other day, I did receive one from their accounting department, and this is what is said:

Dear Sue Gianni,

We have investigated your account again due to internal request from Malci, which was concerned about the reason we decided to close your account, we explained her and we also decided to inform you on our decision.

We have a specific finance and fraud division that go into many details and we are linked to several casino groups world wide that share information (black list/fraudulent players/bad credit report/IPs etc), and we were alert on your account. Therefore, once the information was confirmed to match yours, we have decided to take immediate action and permanently close your account, this will be the case in any of our network as they are all linked to the same security system.

Due to the above investigation outcome and according to our rules and regulations, all deposits you made were fully refunded, ($500 Neteller) and the winnings were removed as per our T&C statement. This decision was also revised by upper management which agreed to terminate your account.

We apologize for any inconvenience and confirm that your deposit money was returned to your Neteller account in full and your account closed.

For any additional assistance or comments please contact us at accounting@winwardcasino.com or give us a call at our toll free number 1-800-274-7345, E-Fax: 1-703-991-8879.

Regards, George Puttman


So I can tell you now, I am not a fraud player. I have only just really started, and play occasionally. Anyway, that be another one of their excuses not to pay. I have received my original $500 back, but my winnings have been lost.

We can obviously resolve this situation now, because we know the outcome. I do apologise again for the late response. I never meant to leave and not let you know how it all went. Hopefully everyone has learnt not to play at Winward though!

Thanks everyone for your outstanding help and feedback.

Sue4

 

[winbig]

bad credit report

Since when do casinos look up credit reports...

 

[RobWin]

Since when do casinos look up credit reports...

They don't unless you are requesting a line of credit...what a crock that is and they still don't tell Sue what the hell the real reason is...just a lot of damn double talk...

 

[maxd]

I am so sorry everyone for this late response. ....

Thank you for updating us on the situation, although I had suspected that their decision had been something like this.

 

[ugaboga]

Sue, the whole lot of them (winward) deserved to be thrown into the big pit just outside Kalgoorlie!

 

[winbig]

yep...so is it rogue time yet?

btw, we're gonna hold you to your promise, max

That said, I promise to change it back to the original if nothing meaningful results from having changed it.

 

[sdaddy]

I concur that the casino's response here is unacceptable, and warrants further sanction. As I suspected, they have been deliberately vague as to what exactly the player did wrong that justified confiscation of her winnings. In fact, it's not even clear whether this was about actual fraud committed by the player or just simply a case of bonus abuse.