...but, who exactly are they?
They are based in Israel (where what they provide services for is strictly illegal), and have two branch offices. They seem to have considerable clout with Microgaming, yet appear to be a small company, a mere marketing, branding, and white label developer. Jackpot Factory isn't one of their many partners, yet the two seem very closely related.
Their news section seems to have died with the Wintingo deal in Jan 2012 - one which flopped within a month or two of inception, not something they like to mention as "news". Then, after a productive 2011, they seem to have just sat on their arses for the rest of 2012 and early 2013 - not a single deal or other newsworthy event since Jan 2012 and the ill fated Wintingo deal.
Maybe it should be "who WERE they?"
Spin3 seems to be them too, yet it also appears to be a Microgaming subsidiary, as does Spiral Solutions.
For players, the question is "who are we REALLY dealing with?". When is a "partner" a genuine relationship between independent business entities, and when is it an artificial structure designed to hide the true ownership/management structures behind a series of companies? What is the deal between MGS and Spiral/Spin3? They are showing it as a relationship where MGS supply games to Spiral, who then use them to service the mobile Spin3 product. On the other hand, the mechanics behind Spin3, Spiral, and their white label portals suggest something closer than a supplier-provider relationship between MGS and Spiral. Whereas MGS would never let a mere operator near one of the network servers, it appears Spiral, and in particular Spin3, are allowed to host their own copies of MGS games on their own servers, rather than having MGS insist on doing it on their behalf and them having access only via redirects as was discussed in a recent thread covering some odd network problems afflicting some MGS casinos.
It all points to Spiral Solutions actually being a wholly owned subsidiary of Microgaming, set up to provide white label and mobile services to operators. Microgaming itself is a private IOM company, so would not have to disclose this to the same extent as a listed Plc. Spiral Solutions also seems to be a private company, not having to disclose much.
The "who are we" doesn't actually answer the question. Nowhere are any names given for the top execs who run the company, and it is not here that one finds any statement about where in the world they are located (where one would normally find such information). There entire structure contradicts what MGS once said "we don't license our games to other providers", which once made it easy to spot casinos that had ripped off MGS content like Jackpots Heaven.
One last thought. What would the consequences be for players were the Israeli authorities to decide to really crack down and raid Spiral solutions in a way similar to the Croatian authorities decision to raid and shut down the main GoWild support centre. Maybe they have already thought of this in opening two subsidiary sets of offices outside of Israel.
I also notice that all Jackpot Factory support comes out of Israel, yet they are not one of the partners Spiral Solutions claims to have. Wintingo initially took services from Spiral Solutions, so how did this become "services from All Slots/Jackpot Factory" as far as players are concerned. There is no connection stated between the two, and it would be a HUGE omission given how big JF is as a group when much lesser partner connections get a mention.