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WINTINGO - unfair $3281 confiscation

Discussion in 'Casino Complaints - Bonus Issues' started by Panasony, Aug 25, 2017.

    Aug 25, 2017
  1. Panasony

    Panasony Full Member

    Occupation:
    Sleeper
    Location:
    Internet
    I have been playing occasionaly at several of the Digimedia casinos since I first signed up with Lucky Nugget Casino and River Belle Casino back in 2003 or 2004. They never brought me enough luck to make a withdrawal, so last year I decided to try one of their sister casinos Wintingo Casino, and signed up through Casinomeister.

    Today I made my first deposits at Wintingo this year. I deposited $60 twice without a bonus, then one deposit of $200 with the match bonus DM200PM, which I recently received by snailmail along with a nice set of playing cards as a gift from Wintingo.

    I then made another deposit with the bonus (it can be used 5 times). So my starting balance after the last deposit was $600, and I played and won on Tarzan amongst other slots, then later blackjack, until my balance was $4055.27. I was unsure whether I had met the play-through requirements, but as I was eligible to withdraw the full amount in the cashier, I gave $3570.00 a try by Neteller. $485.27 was left in the account. I played some more with the funds left, and the balance grew $791.77.

    Now suddenly strange things started to happen. My withdrawal got rolled back, so my balance showed $4361.77. I got in touch with the Wintingo chat to ask why the withdrawal request got declined, whether I hadn't met play-through requirements yet or whether it was something else. Meanwhile my balance kept changing. First down to $3961.77, then $375.87 and a few minutes later it was zeroed out, before settling at $1080.56. Jonas at the chat transferred me to Fiona, who said they have sent me an email (which they haven't). Before she shut down the chat session she pasted the email, saying:

    A malfunction in their play-through calculations does not justify a seizure of $3281.21 from my winnings. This behavior is not in spirit of fair casino operations, and now I wonder: What to do in this situation? :confused:

    I barely ever used a bonus before, and when I apply one for a change, I end up in such a mess. All I want to do is play through the requirements in a fair way until I'm able to cash out whatever my winnings will be. :(
     
  2. Aug 25, 2017
  3. Panasony

    Panasony Full Member

    Occupation:
    Sleeper
    Location:
    Internet
    Its not fair they punish me thousands of dollar for a malfunction in their -CASHIER-. Everyone can see this has nothing to do with my edge against the casino. Being eligble for a withdrawal just simply did not give me any sort of advantage.

    Is this situation within the audience for PAB's?
     
  4. Aug 25, 2017
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This does not make sense to me. Since your game play is tracked, they can easily see how much wagering and profit/loss you actually have. I dont think its a justified reason to take your winnings just because there was an error that allowed you to withdraw.

    All that really should have been done is the wagering fixed and you to continue on.

    Seems super shady
     
  6. Aug 25, 2017
  7. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    OP I strongly advise you to submit a PAB. Also read all the FAQ's and stop posting until your PAB has been completed and the casino has answered Max back. Good luck. This behavior from the casino is completely unacceptable it is awful that the casino is punishing you for a problem that they had.


    https://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    EDIT: Wintingo is part of the fortune lounge so you can start out first by contacting their rep here :https://www.casinomeister.com/forums/members/fortunelounge.html
     
    Last edited: Aug 25, 2017
  8. Aug 27, 2017
  9. Panasony

    Panasony Full Member

    Occupation:
    Sleeper
    Location:
    Internet
    This is the hilarious email I got from the same customer agent that earlier informed me about the $3,281 confiscation:

    She easily tells me I have played down the money that she close earlier told me they had confiscated!? What kind of awful ruling technique is that to scare me off from claiming my rights?

    Nevertheless, I realised I had broken the promotion terms and conditions by placing single blackjack bets in excess of 15 % of the bonus value, so I gave up reinstating the balance as it would probably be forfeited later after audit anyway.

    For the record I managed to play through the $16,000 wagering with the remaining $1,082 of the bonus balance, and had $492 released.

    It was lost (-wasted-) from aggresive blackjack playing as I wasn't really motivated for dealing with this people anymore anyway. After sending verification documents 7 times since October 2016 without having them approved I just couldn't stand the thought of their waiting games for a small sum withdrawal.

    This casino management behaviours scared me from ever depositing with a Digimedia/Fortune Lounge brand again.

    Wintingo Casino should be avoided, and especially not accredited!
     

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