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Resolved Wintingo payout problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by kanajorma, Aug 25, 2016.

    Aug 25, 2016
  1. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Ok so when i dont get real answer from wintingo i ask here. Here is short what is situation.

    -made 400€ withdraw sunday.
    -have uploaded and send all documents three different places monday morning. Same documents have over 100 casinos accepted without problems.
    -send more documents on tuesday

    -now withdraw comes back to my account and have to wait again 48hours pending.
    -support leave several times from chat when i try to solve problems since no one answers emails.
    -every day got same answer, you have to wait 24-48hours more.
    -is this just delaying that i play back my withdraw?

    Anyone else same problem?
    I havent break any t&c
    Support says that have to review document over four days??
     
  2. Aug 25, 2016
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    The reps account is dormant so I'll report this thread so maybe Bryan can chase them up.

    Be strong and have patience. Don't let them win:thumbsup:
     
  4. Aug 25, 2016
  5. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    I have time and not gonna play back my winnings.
    Optibet and betfinal accept same documents monday without problems and paid allready winnings :D
     
  6. Aug 26, 2016
  7. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Ok, now there is this message on withdraw "Batched"
    This means that its paid or not??

    E: now there is again "Waiting for player response"
    Dont know what response they wait, everything sented and no one havent send me email.
     
    Last edited: Aug 26, 2016
  8. Aug 26, 2016
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I think you will find it will be paid now

    I have not used them for many years but the things I did not like about then was waiting for a withdrawal to be processed and their customer support . It almost sounded like and felt like it was one chap in a grubby office somewhere who processed stuff when and if he felt like it. Sometimes the phone would just ring out !

    That said , they always paid me and once when I reversed totally in error , they actually processed it immediately when I phoned.

    I left them in the end as I always felt uneasy.
     
  10. Aug 26, 2016
  11. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Ok so now support says that i need to send documents :D
    And when i say several times that they are sended 3 places and also extra documents as request.
    Then he start to lie that its not my card :D
    I find that deposit on my bank account with that same card number what i send them many times.
    It was Digimedia SC if i remember right.
    So i have send all documents,no breaking rules and i have proof from payment in that casino with that same card witch i have send pictures.

    I have that last conversation on screenshots on my phone.

    E: lol, always different person on chat or name generator and same person :D over ten different names :)
     
    Last edited: Aug 26, 2016
  12. Aug 29, 2016
  13. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Finally this morning got message
    8/25/2016 €400.00 CreditCard Approved

    It takes only ~8 days.
    Dont know why really, since i see that everything was ok.
    Hope i see moneys on my bank account also
     
  14. Aug 29, 2016
  15. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Just wondering can anyone help in here with this place since its on "Accredid" section casino?

    I went to check again that my withdraw is still approved.
    What a surprise when i see that its cancelled after approving it.
    Support not knowing as usually and i got weird answers.
    I have to go mental hospital after this case really :eek2:
    They decide to reverse 200€ after approving my withdraw and
    i cant get answer why it happened this time really...

    29/08/2016 €200.00 CreditCardWithdrawal Approved
    25/08/2016 €400.00 CreditCard RefundedVIPRequested
    21/08/2016 €400.00 CreditCard RefundedDocumentsOutstanding


    My last chat moment...

    Derrick: Hi there, welcome to the Support Desk. My name is Derrick, how may I help you?
    xxx: In this morning i check that my 400€ withdraw has finally accepted. Now when i get home from work i see that withdraw has cancelled and changed to 200€ withdraw??
    Derrick: Please bare with me for a moment while I check your account.
    xxx: Did you check it?
    Derrick: Thank you for waiting. I'll be with you in just a moment.
    Derrick: I'm sorry for the delay. I'll be right with you.
    Derrick: I will be right with you.
    xxx: Can you just tell me ehat is problem now!
    Derrick: Thank you for holding
    Derrick: I see only one account and you should only log on with the email address xxx
    xxx: What?
    xxx: I have logged in but where is my money this time?
    xxx: As i say, i withdraw 400€ and it was approved on this morning and now its cancelled and paid 200€ only
    Derrick: Let me check for you
    Derrick: Thank you for holding
    Derrick: I can see the 200 processed and that 200 was requested to be returned to your caisno account
    xxx: Why? I havent request that
    Derrick: Thank you for waiting. I'll be with you in just a moment.
    Derrick: I'm sorry for the delay. I'll be right with you.
    Derrick: Thank you for holding
    Derrick: I think that there might be set limits on your account. I will have to find out about those and get back to you. Is it ok if I email you later?
    xxx: What limits and why?
    xxx: I know that i will not receive email never as i havent got even last emails as promised.
    Derrick: There are set casino limits on withdrawals or it could have been a previous standing arrangement on your account and I need to find out
    xxx: yeah, where is floormanager Ben? Ask him
    Derrick: POne sec
    Derrick: Thank you for holding
    Derrick: I have just been told that as this is your first withdrawal it is set as a trest withdrawal and that is why only 200 was processed. Once you have recieved the 200 please get back to us and we can process the rest
    xxx: Lol. What the... There is no mention on this on t&c
    Derrick: Not as far as I know no
    xxx: Can you admid that its only for if i play back those 200€?
    xxx: However, i come back IF i even get someday that first withdraw...
    Derrick: Ok
    xxx: Thank you, its not your fault i quess. You should add this information on t&c.
     
  16. Aug 29, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    :D :D :D :mad: :mad: :mad:

    Don't know if i should be laughing or be really mad.

    I've heard and seen a lot of things when casinos try to avoid payment but this one takes the biscuit. TEST withdrawal, my *ss :rolleyes:
     
  18. Aug 29, 2016
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Is this really an accredited casino? The guy in the chat seemed like he knew exactly what he was doing.

    Again, make sure you get that money and then run fast. That kind of place should not be listed here. Why are they?
     
    1 person likes this.
  20. Aug 29, 2016
  21. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Yeah, testing my nerves too at same time..
     
  22. Aug 29, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Accredited with a 8.3 score, probably because they are licensed by IoM.

    Strange payout times, no payments Fri and Sat but yes on Sundays. 4K limit/week is a bummer as well. :rolleyes:

    Wouldn't touch them though when i see all those payment ifs and whens in the review. :eek:
     
  24. Aug 29, 2016
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Just stay put if you are not desperate for the dosh. With this kind of casinos you have to play along their "spiel". I am pretty sure they will pay all in the end but will try a few more tricks to have you play it back. :eek:

    They make such a drama for 1K, imagine what they will do for 10K. :confused: :rolleyes:
     
  26. Aug 29, 2016
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Neither would I and never have.

    I reported this thread a second time too now. I belive they should be checked up again, and especially get a rep in here...or get lost.

    Edit: No IOM license. It's MGA.
     
    Last edited: Aug 29, 2016
  28. Aug 30, 2016
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Poor showing for an Accredited casino. Bryan and I are looking into this.

    @ kanajorm: feel free to file a complaint so we can investigate this in detail. Please read the FAQ -- link is in my signature -- before proceeding.
     
  30. Aug 30, 2016
  31. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    I see that my this morning 200€ withdraw is also "approved" without 48hours pendingtime.
    I will wait couple days more and inform here if i get moneys in my bank account until i do any complaints.

    E: Hope that it wont be cancelled again end of day..

    E2: Got email from wintingo viphost and confirm that yesterday and today withdraws has paid, so now just wait when they come to me.
     
  32. Aug 30, 2016
  33. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Ok, first 200€ arrived on my bank account and i believe that 200€ arrives tomorrow. So im fine with this case.
    Long time and weird explanations, but im satisfied.
     
    1 person likes this.

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