Slow Pay Winpalace

vrod03

Dormant account
Joined
Jan 6, 2007
Location
Turkey/azores
First to everyone .. Hello...love the site!!! have been gaming online for over 10yrs, and like most had to learn the hard way...but did learn!! Have been playing in winpalace for about 2yrs without a problem...till now. cashed out 1557$ over 3 weeks ago now. got an email last week, telling me 500$ was sent to bank..which is still not there yet...got on with live chat and was told they have right to pay installments.....yes I know...but never have payed like this before! So bottom line I will have to wait 60-90 days for full payout. have sent 3 emails to support with no reply.Its not hard to figure, the longer they keep Your money in pending,better chance of throwing it back in. When I finally do get all the money, winpalace will be Deleted. FYI have been playing in Mainstreet group casinos for over 6yrs...WITHOUT A PROBLEM...in fact they go beyond most. Have hit 3 random jackpots in last 2 yrs 1278$ 1545$ 6800$...that one was sweet!! no problem with payouts and fast return of emails. they now have new payment processer, so money is IN the bank 5 days. So i dont understand the .....procced with caution...rating. think they need a second look. last thing, Im a .80--1.00 player, all three random jackpots were hit at .80 per spin.
 
Same here...

I too have been playing with Winpalace and still have yet to get paid, it hasnt even left my cashier! I have wrote several emails as well and no responses. This is my first withdrawal and definitely my last, either way I have put on thousands of dollars and this one and only cashout still has yet to be seen.
 
Interesting though that you mention the Main St group cleaned up their act - they lost accreditation here because they made people wait for 2 weeks or longer to get paid. If they've fixed that maybe they should look at becoming accredited again...? As far as I know that was really their only issue.
 
I personally took it upon myself about a month ago to e-mail them to ask why they haven't sought re-accreditation. It got ignored, so my guess. They've lost interest in becoming accredited again. (Main Street that is)
Getting back to the original issue. Some have gotten real lucky and have been paid rather quickly by this group. Most tend to get the shaft and only get $500 a week, which I've read most of the times turns into $500 once every 3 weeks. You'll get paid, but SLOWLY.
 
money still sitting there

yea got on again with live chat....money will be released 5/2..but couldnt tell me if all in or just another 500$ doesnt really matter, money will be in bank then we get back to states from Turkey for vacation in Atlantic city..our first time there...Did drop 150$ in vegas online(mainstreet) yesterday and cashed out 650$ this morning. So its all good!!! back in the day then we-US Players- had a choice, I put up with poor customer service from a few casinos just because i liked the games/software and was making money. But I wont put up with, no reply to email, live chat with limited knowledge, and 60-90 day payouts. So winpalace lost a good customer. Will be moving to Azores after AC for the Air Force. Hopfully we can open bank account there...and Yes...play micro-gaming again!!!::thumbsup::D
 
Yea got another email today 4/30/12 another 500$ dep to bank...sent email to finance with more than a few capital letters...of course no reply as usual. so anyone thinking about dropin cash in WP expect loooog payout time and no customer service.
 
hello i have too played in winpalace. won 3000 dollar.
they paid after 1 week 500, after another 2 weeks again 500. Every time the other amount was declined to i had to wd again.
No answers on mails, no nothing.
they tell that they pay in installmenst. Yes they do but a very little amount. I will never, ever play in winpalace because i think you cannot trust them.
 

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