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Winnings confiscated maxiplay casino

Discussion in 'Casino Complaints - Bonus Issues' started by Strangerprice, Sep 6, 2017.

    Sep 6, 2017
  1. Strangerprice

    Strangerprice Newbie member PABnononaccred

    Location:
    England
    I won 550 pound requested withdrawal a couple of days later recieved an email saying they had confiscated my winnings because I placed bets higher than 1.25 but my issue is I was a member of other casinos in the same group and had won 8 times with my bets being over 1.25 the same bonus recieved that I recieved with maxiplay and they payed all out without any issues.the minute I win 550 they keep my money and close all my accounts and accuse me of taking advantage of bonuses but like I said paid 8 withdrawals out that I won off a bonus
     
  2. Sep 6, 2017
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You have submitted a complaint via our PAB service - please reread the instructions. You should not be discussing your complaint on a public form while it is being processed. Thanks!
     
  4. Sep 6, 2017
  5. Strangerprice

    Strangerprice Newbie member PABnononaccred

    Location:
    England
  6. Feb 22, 2018
  7. fordizzl3

    fordizzl3 Registered

    Location:
    Leeds
    Hello, I am having the same issue here - I am just wondering this problem was ever resolved?
     
  8. Feb 23, 2018
  9. Strangerprice

    Strangerprice Newbie member PABnononaccred

    Location:
    England
    Yes I received it I told them to look at the gameplay of every withdrawal they had paid as the same game play and bets were made they escalated to the manager who agreed to pay it out but they suspended my account
     
    Jasminebed likes this.
  10. Feb 23, 2018
  11. fordizzl3

    fordizzl3 Registered

    Location:
    Leeds
    Hi mate, i dont suppose you could send me the email trails of all of this? I won £2027 from Maxiplay and they are refusing to pay on the same grounds but not budging either. I want evidence that they have paid for this in other circumstances I think I can win on these grounds.

    Ideally it would be good to see 1) the email they sent rejecting the withdrawal and the reasoning. 2) Your return email explaining this was your standard bet size, and 3) the email from the manager confirming it would be paid.

    I would really appreciate this, these casinos are such scumbags!!
     

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