This is interesting...and perhaps encouraging. We contacted these guys and received the following very fast and open response to our media enquiry:
We have taken over the management of Grand Royal Casino on September 15th and very recently took over Winners' Playground as well. Only the management team and certain staff members have been replaced, the owners are still the same.
It is however important to note that the owners never interfered in the management of the casinos while it was still under the old management, they have now changed that approach by providing players with a dispute email address that is only accessible by the owners and not by the management staff.
Players can now email the owners directly if they feel that the casino management did not properly address any issue they may have had.
Both Grand Royal Casino and Winners' Playground will stay on RTG software and have no intention of changing since we feel it's still the best software available.
Grand Royal Casino and Winners' Playground have both been re-launched with a new look to go hand-in-hand with the new management and new management approach. We realize that the only way to restore the image of the casinos will be to review past disputes and resolve them. We have started this process and have paid a number of players that had winnings due to them. Players that may have had a dispute with Winners' Playground or Grand Royal Casino are welcome to email me ([email protected]
) and we will investigate the matter. It is however a slow process and we urge players to be patient as we have to familiarize ourselves with all the past correspondence, account history etc.
Thank you for your interest and feel free to contact me if you require any additional information.
All the best