Winners Playground and Montana Dispute Resolution

[mgwallace]

I cannot keep silent any longer.

This is the complaint I filed at Montana Disputes:

I was sent an email from this casino and I made a $500 deposit on Dec 8, 2004. I received a matching bonus that required 30x playthrough on deposit and bonus. I enjoyed playing quite a lot of video poker and met the requirements. On Dec 17th I made a cashout request. I was informed I must send in a fax back form and other documents and I did. After three weeks of no response, I sent an email to find out what was going on. I was informed my forms had not been received. I sent them again. It's been quite a while since I sent in the forms and there is no response from the casino. I don't think they are interested in paying their debt to me. Please help.

Note that at that time, Winners Playground was offering a $1000 match bonus to new players.

Here is the latest response from Montana Dispute resolution:


Dear Marjorie,
Although this operation is closing, they will be issuing payments to those accounts that have requested a payout prior to their official shut down date of 3/18/2005.

However, we were notified that your last bonus (YQ9FF) had a max redemption amount of $200. Our investigation shows that you redeemed the bonus for $500, exceeding the advertised amount by $350. Unfortunately, this voids all winnings and we have asked the operator to return your deposit of $500 to resolve this claim. The promotion rules for this bonus are still listed on their website:

You do not have permission to view link Log in or register now.

We will update the ticket once this credit has been placed. Thank you.

Regards,
The Player Dispute Team



So there you have it. Not only has the casino stalled me for THREE MONTHS, the dispute team has sided with the casino when it is clearly in the wrong.

NEVER AGAIN WILL I PLAY AT AN RTG casino.

Marjorie

 

[spearmaster]

What a LOAD of shit! RTG's coupon system allows operators to specify minimum and maximum deposit amounts and this is automatically checked when the coupon is entered and the deposit subsequently made.

Insist that Montana either provide concrete proof of this (which they won't be able to do) or insist that they pay you in full (which is what you are entitled to either).

 

[universexf6]

>>However, we were notified that your last bonus (YQ9FF) had a max redemption amount of $200. Our investigation shows that you redeemed the bonus for $500, exceeding the advertised amount by $350. Unfortunately, this voids all winnings and we have asked the operator to return your deposit of $500 to resolve this claim. The promotion rules for this bonus are still listed on their website:


-------------------------------------------------------------------------------------


This is a total b::s::t. Never have I heard before a player was accused of
having received a bonus with deposit more than required. Players always
try to choose the "better" bonus. which means the higher the leverage
of the bonus effect the better it would be. His case even gives him
disadvantabe compared with the required 350 USD deposit. Moreover,
it is stupid of the casino not to mechanically set up the maximum deposit limit
because who cares such elaborate attention when depositting. Is Montana
a Monty Pithon as it sounded so to me when I heard about them first.

 

[HateMG]

The promotion rules for this bonus are still listed on their website:

You do not have permission to view link Log in or register now.

We will update the ticket once this credit has been placed. Thank you.

Regards,
The Player Dispute Team

I clicked on the link above and got this explanation:

There are no current promotions offered at this time. The casino will be closing on March 18th. Please see the homepage for more information.

 

[555YY]

However, we were notified that your last bonus (YQ9FF) had a max redemption amount of $200. Our investigation shows that you redeemed the bonus for $500, exceeding the advertised amount by $350.

You do not have permission to view link Log in or register now.

We will update the ticket once this credit has been placed. Thank you.

Regards,
The Player Dispute Team

i don't expect much from a dispute team employed by the casino software providers. but at the VERY LEAST, i expect them to have the COMMON SENSE FOR SIMPLE ARITHMETIC!!! what is 500$ redeemed bonus - 200$ (contended bonus) montana?? 350$ exceeded??

wow that gives us a ton of confidence into your resolution abilities