WARNING Winner.com won't discuss player issues

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
As most Casinomeister readers will know Winner.com is one of the many Playtech operators in the Rogue Pit for predatory Terms. As such we normally don't accept PABs against Winner.com but we do make exceptions on such things and recently a particularly exception-worthy case hit my inbox: the player had a balance of roughly $40,000 but the casino closed his account without explanation. When he contacted Support they said that it was "a management decision" and that all they could do was pass his request for info on the management for their consideration. "Their consideration" was to do nothing at all so the player was left $40,000 short and none the wiser for what had happened.

The player came to us but the casino's only response was:
As per our security reason we cannot provide you any information about the accounts of our players, as you are not the owner of the account.
We can help only if will receive a request from the player itself and from its registered email.

I asked if the player could send them written authorization allowing the casino to discuss the player's details related to the complaint. They responded:
We cannot provide any personal or internal information for the third parties.

That's called "talk to the hand" and it means that we're dead in the water in terms of helping this player or anyone like them in such situations.

Be Aware: Winner.com can and will confiscate player balances without explanation. Furthermore they will not discuss player complaints with us nor any other third party specifically designated by the player to investigate on their behalf. In other words if you've got troubles at Winner.com then you're on your own, we can't help you.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
 
Last edited by a moderator:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
For the record the casino has recently reiterated their "talk to the hand" position regarding player complaints. They insist on referring to us as "an unauthorized 3rd party" in spite of the fact that the player has specifically asked us to speak on their behalf AND we are fully qualified arbitrators. This is simply a corporate decision on their part and has no basis in law. Player beware!
 
Top