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Be Aware Winner.com won't discuss player issues

Discussion in 'Casinomeister Warnings' started by maxd, Mar 13, 2017.

  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    As most Casinomeister readers will know Winner.com is one of the many Playtech operators in the Rogue Pit for predatory Terms. As such we normally don't accept PABs against Winner.com but we do make exceptions on such things and recently a particularly exception-worthy case hit my inbox: the player had a balance of roughly $40,000 but the casino closed his account without explanation. When he contacted Support they said that it was "a management decision" and that all they could do was pass his request for info on the management for their consideration. "Their consideration" was to do nothing at all so the player was left $40,000 short and none the wiser for what had happened.

    The player came to us but the casino's only response was:
    I asked if the player could send them written authorization allowing the casino to discuss the player's details related to the complaint. They responded:
    That's called "talk to the hand" and it means that we're dead in the water in terms of helping this player or anyone like them in such situations.

    Be Aware: Winner.com can and will confiscate player balances without explanation. Furthermore they will not discuss player complaints with us nor any other third party specifically designated by the player to investigate on their behalf. In other words if you've got troubles at Winner.com then you're on your own, we can't help you.
     
  2. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

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    Last edited by a moderator: Dec 12, 2017 at 9:33 AM

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