1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

WARNING Winner.com won't discuss player issues

Discussion in 'Casinomeister Warnings' started by maxd, Mar 13, 2017.

    Mar 13, 2017
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As most Casinomeister readers will know Winner.com is one of the many Playtech operators in the Rogue Pit for predatory Terms. As such we normally don't accept PABs against Winner.com but we do make exceptions on such things and recently a particularly exception-worthy case hit my inbox: the player had a balance of roughly $40,000 but the casino closed his account without explanation. When he contacted Support they said that it was "a management decision" and that all they could do was pass his request for info on the management for their consideration. "Their consideration" was to do nothing at all so the player was left $40,000 short and none the wiser for what had happened.

    The player came to us but the casino's only response was:
    I asked if the player could send them written authorization allowing the casino to discuss the player's details related to the complaint. They responded:
    That's called "talk to the hand" and it means that we're dead in the water in terms of helping this player or anyone like them in such situations.

    Be Aware: Winner.com can and will confiscate player balances without explanation. Furthermore they will not discuss player complaints with us nor any other third party specifically designated by the player to investigate on their behalf. In other words if you've got troubles at Winner.com then you're on your own, we can't help you.
     
  2. Mar 13, 2017
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
  4. Mar 1, 2018
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    For the record the casino has recently reiterated their "talk to the hand" position regarding player complaints. They insist on referring to us as "an unauthorized 3rd party" in spite of the fact that the player has specifically asked us to speak on their behalf AND we are fully qualified arbitrators. This is simply a corporate decision on their part and has no basis in law. Player beware!
     
    KasinoKing likes this.
  6. Mar 1, 2018
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  8. Mar 1, 2018
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I believe that would fall into the category "an excellent point". :)
     

Share This Page