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Winner.com No Depo Bonus beaten (FYI!)

Discussion in 'Online Casinos' started by cerdikola, Apr 19, 2011.

Tags:
    Apr 19, 2011
  1. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    I have just beaten a no deposit bonus from Winner casino (Winner.com and Casino Del Rio Brands), deposited, played some more hands for fun and then asked for a withdraw. I'll write here how is the process going ;)
     
    Last edited: Apr 19, 2011
  2. Apr 23, 2011
  3. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    Update 23/04/11: I contacted live chat support and sent an email asking why is my withdrawal still "waiting". They told me I have some kind of "unfinished transaction" in a "related site" and they have decided to keep my money. :confused:

    I don't think I'll post more information about this problem unless it gets solved. Looks to me just like a bad tactic to delay my payment (no communication, strange claims not expressed in the T&C in order to delay the payment of winnings, unresponsive support staff that "can't do anything" but if you ask again they'll tell you, ...) and may be a PAB situation...
     
  4. Apr 23, 2011
  5. Lucky Loser

    Lucky Loser Senior Member

    Occupation:
    Professional paper pusher.
    Location:
    Near Cronulla Beach
    I'm not surprised with the no pay. I don't trust that casino group at all.

    They used to telephone me every 2nd day to try and get me to deposit. I stopped playing there for that reason alone. There are much better casinos online.
     
  6. Apr 24, 2011
  7. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    @Lucky Loser: The only marketing bad practice I've experienced so far was from some girl from the Spanish support. She invited me to play a progressive jackpot of +100000€ with my crappy no deposit bonus that has a max. cashout of 100€. I told her that it would be impossible for me to get that money according to their terms and she told me that this is my problem in a rude way. :mad:

    Then I reinstalled the casino in English just to avoid the Spanish support team.

    Update 24/04/11: The support guys used to be extremely fast but now that I sent an email with my points to the security department they seem to have slowed down the process... In any case, I contacted live chat to tell them my frustration about how things are being handled and they promised me a response in 24-48h and they also told me that my cashout will be, most likely, processed. :confused:
     
  8. Apr 24, 2011
  9. Rick Deckard

    Rick Deckard Experienced Member

    Occupation:
    IT
    Location:
    UK
    Not looking good so far is it. Was thinking of testing out this playtech casino and depositing 'without the bonus' but thinking twice as of now. Even though the run around they are giving you is bonus based, it still gives an insight in to how the casino operates in general.
     
  10. Apr 25, 2011
  11. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    UPDATE 25/04/11: Got this an hour ago

    Looks like I'll get my money after all. Did they read this post? Why no more questions about the "related site" issue?

    I'll post here if I finally get my money :rolleyes:
     
  12. Apr 25, 2011
  13. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    Six digits sum from ND bonus??? :eek2:
     
  14. Apr 25, 2011
  15. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    Yes, just as my real name and my withdrawal code :lolup:
     
  16. Apr 26, 2011
  17. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    Holy SH$T! :eek2: That is niceeeee! :notworthy
    Congrats! :thumbsup:
     
  18. Apr 26, 2011
  19. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    I think I'm too bad writing jokes and rhethoric stuff in English :p
     
  20. Apr 26, 2011
  21. cerdikola

    cerdikola Low Roller

    Occupation:
    ñ
    Location:
    Spain
    [​IMG]

    Finally got my money. Want a summary?

    Dodgy practices, T&C abuse, false accusations, problems on "accounts in the same group" while a player can perfectly ignore what brands are related, slow payments, tactics for 'stealing pool jackpots', SPAM*...

    Did I miss anything? :S

    Well, in the other hand some people from the support staff are really professional and, once processed, the payment was really fast (but AFAIK that's thanks to Envoy's amazing service).

    *SPAM Proof:

    I was looking for an email in my SPAM folder and realised that I'm getting spammed from their affiliates in a daily basis.

    [​IMG]
    [​IMG]

    --

    Play there at your own risk! :thumbsup:
     

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