- Joined
- Feb 22, 2013
- Location
- United Kingdom
been bitten in the ass by them today, partly my own fault but its more of a lesson learnt not to play there again rather than anything else
so i havent touched playtech in a while and they offered me a £13 bonus, they even called it cashback, and there was no mention of any wagering requirements in the playtech casino account options, so in theory i could of withdrawn the money straight away or attempted to anyway i played for a bit won £30 and withdrew it successfully, all good and processed
same offer arrives next day and this time i lose, i subsequently decide to play another £30 and lose that, then 1 final deposit of £50, both times i reject the bonuses offered on these deposits, i win decently on 1 game and im up to £122 ish, so decide to call it a day and withdraw it,
checking my emails today i see they have cancelled the withdrawal with this email,
now my mistake here was probably 2 fold, i did play marvel games with the original £13 "bonus" im guessing they are frowned upon, (although the link they provided to games not to play dosent work lol...) with no wagering requirement, which i lost, but refused the subsequent 2 bonuses on the next 2 deposits,
I did ask CS to tell me where the £1741 wagering requirement came from, and logging back into the casino there was still no playthrough requirement showing up in the account.
anyway lost my money attempting to playthrough, after giving up trying to get a direct answer from cs about how they arrived at this wagering requirement.
Back to the proper casinos today
so i havent touched playtech in a while and they offered me a £13 bonus, they even called it cashback, and there was no mention of any wagering requirements in the playtech casino account options, so in theory i could of withdrawn the money straight away or attempted to anyway i played for a bit won £30 and withdrew it successfully, all good and processed
same offer arrives next day and this time i lose, i subsequently decide to play another £30 and lose that, then 1 final deposit of £50, both times i reject the bonuses offered on these deposits, i win decently on 1 game and im up to £122 ish, so decide to call it a day and withdraw it,
checking my emails today i see they have cancelled the withdrawal with this email,
You recently requested a withdrawal after receiving a bonus.
Please note, however, that you did not comply with our bonus policy, either by not wagering the minimum required total bets or by wagering on excluded games (please review the list of excluded games atYou do not have permission to view link Log in or register now.).
We have therefore declined your withdrawal request and returned the withdrawal amount to your account. You are kindly asked to wager an additional 1741 in allowed games before requesting another withdrawal.
Sincerely,
Winner.com Finance Team
now my mistake here was probably 2 fold, i did play marvel games with the original £13 "bonus" im guessing they are frowned upon, (although the link they provided to games not to play dosent work lol...) with no wagering requirement, which i lost, but refused the subsequent 2 bonuses on the next 2 deposits,
I did ask CS to tell me where the £1741 wagering requirement came from, and logging back into the casino there was still no playthrough requirement showing up in the account.
anyway lost my money attempting to playthrough, after giving up trying to get a direct answer from cs about how they arrived at this wagering requirement.
Back to the proper casinos today