Resolved winner casino - refusing to credit cashback

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It seems to me that with a promo like this it is implied that the cashback will be based on your ending balance (after the promo is over), and not on individual bets. If it wasn't, a player can simply wager on a low variance game to score the full €100 cashback with very little risk..
 
Thats what i did with roulette, played in colums, but before playing, I contacted support and they said that is possible. and I reached the maximum of the cashback. Yesterday they credited 20% of my deposit, 20,80€, today I contacted again and they credited more 100€, i ask for full withdraw, lets wait to see. They only credited me after I told about casino's issues in casinomeister :D so if I receive the all money, i will be happy with casinomeister :D
 
At least they credited your cashback! They specifically emailed me an invite to the promotion and then didn't credit anything afterwards. if I knew I wasn't getting the cashback I wouldnt have risked so much!
 
Do you have any other ideas for how I can pursue this? I'm pretty angry about this situation…

Can't remember the details of your issue off the top of my head, PAB maybe? That'll get their attention whether they like it or not. :D
 
I'm under the assumption that if I PAB a here then I lose the 'one free PAB' that i'm entitled to, which makes me not want to use it here (what if a casino confiscates a lot more money from me in the future? i'd rather have that option open then you know?)

I thought the rule was that you could PAB as many times as you like against accredited casinos, but that only your first PAB could be against an unaccredited casino?

Fortunately I've never had to PAB so I'm not 100% sure.
 
Can't remember the details of your issue off the top of my head, PAB maybe? That'll get their attention whether they like it or not. :D

Thanks for the advice - unfortunately I didn't want to waste my PAB against a non-accredited casino since it's just £160 at risk - one day I might need it for a 4 figure sum. I realise there's not much you can formally do without a PAB but I was hoping that posting about it on such a wide-read forum might bring it to their attention. I guess not - maybe I'll take it to other forums :p

The details of my issue - in a nutshell, winner casino emailed me an invite to a 40% cashback, I took part and had a £400 net loss, and then they refused to pay out the cashback telling me i wasn't eligible, despite having invited me by email.


I thought the rule was that you could PAB as many times as you like against accredited casinos, but that only your first PAB could be against an unaccredited casino?

Fortunately I've never had to PAB so I'm not 100% sure.

I think that's how it works - but as far as i can tell, winner casino isn't accredited right?
 
I thought the rule was that you could PAB as many times as you like against accredited casinos, but that only your first PAB could be against an unaccredited casino?

Yup, that's the idea. The point and purpose of structuring the PABs that way is that if you're a n00b it's understandable that you might get into trouble at a dodgy casino and therefore need our services. In other words you just didn't know any better. After you've gone through the PAB process and been on the site for a while you should know better, hence unaccred casinos are (typically) off the menu for you as far as PABs go.

That said we aren't oblivious to our membership's needs: if you're a loyal, active, experienced Casinomeister member we'll give any reasonable PAB request an honest look, assuming we can (meaning it's not on the No Can Do List -- generally speaking PAB attempts against these casinos are known to be a waste of our time and resources) and it's not in the Rogue Pit nor has there been a long-standing Warning against the casino (meaning you should have been aware of the problems you'd likely encounter) and you've got a reasonable explanation for what you're gotten yourself into. In other words make your case and we'll make the call. But DON'T waste our time with something where you obviously should have known better and DON'T abuse the priviledge and DON'T be a PITA about it. Be cool and we'll be cool, be a butt-head and we'll point you to the curb. Simples.

The point is this: nothing is cast in stone but we do expect people to behave responsibly. If you've been a Casinomeister member for years and you come to us with a PAB against a known Rogue casino we'll likely ask you what you were smoking and send you on your way. On the other hand if you've been a Casinomeister member for years and you come to us with a PAB against a small, unknown casino that owes you a pile then chances are we'd be happy to help you out. The rules are there to provide guidelines not barriers.

I guess I'd like the take-away message here to be that the PAB process is not hard science but it's not a toy either. Bryan spends real money to have me do the PABs for him and I spend the vast majority of my working hours on the PABs and related issues. Keep that in mind, respect it and the PAB process and I'm sure we can help you when you really need it (assuming you haven't been a dumb-ass).

... I didn't want to waste my PAB against a non-accredited casino since it's just £160 at risk - one day I might need it for a 4 figure sum.

See above: "if you're a loyal, active, experienced Casinomeister member we'll give any reasonable PAB request an honest look". Keep in mind though that we do expect that loyal, active, experienced Casinomeister members won't behave like blind n00bies and won't habitually hang around trashy casinos. Do that and you're obviously looking for trouble. In other words you're on your own.

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Just wanted to wrap this up - got a very nice phone call from a manager at Winner Casino yesterday telling me that they've credited my account with the £160 cashback with no strings attached and apologising for the misunderstanding here. So it might have taken some time but they did come through in the end! Thanks a lot to max and CM and everyone else who gave me advice in this thread, it worked out alright in the end! :)
 
I am now finding myself in the same scenario. Winner is refusing to credit a cashback that totals to the amount of 1000 eur. I have made my deposit during the last day of the period they told me via email and now they refuse to credit the cashback stating that they have the right to change the terms of their offers when they chose to. I was not informed of any change whatsoever so I made my deposit as I did during the previous days (when I was credited the cashback). I have sent 2 private messages to the contact person here on Casinomeister but I had no response from him, and an endless string of emails where they respond everytime with the same statement.

I can not do any longer a PAB against them as I used one against a casino which as not on the Acreddited List. I played at Winner as I knew they were trustworthy. Actually until now I had no issue with them but now they just refuse to pay the cashback. I would like to ask the Winner Casino contact person here on Casinomeister forum to answer to my private messages.
 
I was contacted today via phone by the casino representative and was confirmed that the amount of the cashback was added to my account. I consider this matter closed.
 

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