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Discussion in 'Online Casinos' started by kaatra, Apr 17, 2007.

    Apr 17, 2007
  1. kaatra

    kaatra Experienced Member

    Occupation:
    metalman
    Location:
    lahti
    hey....can you tell me that casino...i withdraw 1.2k 20.3.2007 and not get money...i try ask email and livechat,no answer ..(sorry my english..not so good)...they say they send that money 29.3,i look neteller and see this:
    Apr 04 11:00 Cyber Financial Investments - 734.10 EUR Declined
    Apr 04 11:00 Cyber Financial Investments - 176.18 EUR Declined
    i ask neteller what to do and get this:

    There were two transfers from your merchant on April 4th that were
    declined in your NETELLER account. You will need to contact you merchant
    to find out the reason for the declined transactions.
    Apr 04 11:00 Cyber Financial Investments - €734.10 EUR Declined
    Apr 04 11:00 Cyber Financial Investments - €176.18 EUR Declined

    i am send this to wagerjunction,but no answer..livechat say he will check that and send me email,,but nothing..is anybody get money that casino?
     
    1 person likes this.
  2. Apr 17, 2007
  3. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    If i remember correctly, you get these messages, when the casino hasnt enough funds in their neteller account.
    But contact their Rep here, he is a good man. (Grandacesgeisha)
     
  4. Apr 18, 2007
  5. Hilary Bassett

    Hilary Bassett Dormant account

    Occupation:
    I am a freelance writer.
    Location:
    South Africa
    For the record, I am also currently experiencing a problem getting money out of windowscasino
     
  6. Apr 18, 2007
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
  8. Apr 18, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    What the hell are Wager Junction playing at!

    Were they not one of the few reputable RTG casinos. That offer from Windows looks like the sort of thing you might get from a dodgy outfit. That offer is totally pointless, but it opens the possibility of falling into a trap should you deposit without realising this bonus is going to be added after registering.
    The declined Neteller payments do indeed mean the casinos merchant account cannot cover the transaction. I cannot understand why Neteller cannot state this clearly, without all this waffle about contacting the merchant. the casino CS will know little or nothing as casinos outsource payments, and this could lead to a nine month saga similar to the one I had with Jackpot Factory, which was the same error with the same cause, but the casino did not have a clue, and neither did the rep at first.

    Wager Junction should realise that as an RTG casino, they have to try harder than the others due to the poor reputation RTG have in general, and these latest blunders are not the way to go about it.
     
    1 person likes this.
  10. Apr 18, 2007
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm pretty sure that Windows is a Playtech casino now. :D
     
  12. Apr 18, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Phew!

    That explains it then.

    This has become VERY confusing, and Wager Junction should have been more careful with Public Relations after buying Windows and making known an intent to improve it and run it properly. Bad news about Windows is going to be bad PR for Wager Junction until players get to grips with all these corporate movements. Perhaps it would have been better to kill it off rather than sell it on.
     
  14. Apr 19, 2007
  15. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Payments

    Hello Guys

    I havent been here for some time as i have been swamped - nothing ever changes in that regard.

    I spoke to the Casino and basically the issue is that there was a problem with the Playtech automated Neteller withdrawal system. I followed up the initial email to kaatra with this advice so not sure how my first email was received but not the second .

    Hilary - you are a very fortunate lady and i believe that you have been in touch with the Casino people . It states quite clearly on the site that players from your country are not allowed . It is not up to us to block you out - it is up to you to read the terms and conditions - you are however getting your money - there are not to many casinos who would do that irrespective of Software platform now is there .

    Finally with regards to the bonus situation - i have spoken to the Casino about it and unless you are a Casino operator you would not understand the complexity involved in this . Hell - it freaks me out . I agree the bonus is a nonsense - it is that way because of the way that Playtech apply their bonuses - the casino has had to implement the no cash out rule .

    After speaking to the Casino i think that this bonus will be coming to an end in due course as there is no way to run this properly with the current set of rules that Playtech applies to this. this is on the backend side of things .

    FYI - Playtech are working on making this easier for operators to run but i do not have timescales . In essence we are in a no win situation here - i offer a bonus to get people to try out the Casino and i get players but they cant cash in from the bonus -this is clearly defined in the t&Cs as you all know . At the same time it is the players choice as to wether they want to take the bonus or not . If you do not want to take it - dont take it .

    Vinyl - im not to sure where you get your info from but you have made very pleasant reading from my end . You are way of base on this occasion my friend .

    The passing of the bill has hurt various companies in many ways and there is no doubt that there is going to be a lot of consolidation in the industry . Already we have seen the closure of one RTG and with the sale of RTG i think you will witness a lot more change . We have been hurt by the fact that we take no players from the USA - i have many friends from there on both the player level and partner level . It hurts to not be able to make income for these people or pay them or pay them on time . That is the reality we have had to face . We are however a Gaming Company and that is what we do .We dont have sidelines in other industries so we are here for the long haul . You can not judge an outfit by the software that it has - that is a very simplistic viewpoint. i have worked for a MGS outfit that has now been sold on that would have beaten a lot of RTGs into second place with the amount of skullduggery that took place - they were clients and they were warned re thier activities by our management and they then chose to move on.

    I have been proudly associated with this board for a long time and have assisted people when they needed assistance . We are not perfect - no one is - but we do ensure that everyone gets dealt a fair hand and gets what is due to them.

    Now off to the other thread


    Take care and have a great day guys

    Regards
    Greg
     
    Last edited: Apr 19, 2007
    1 person likes this.
  16. Apr 19, 2007
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Strange that RTG have not yet issued a public statement on the sale, which dates back to early this year - that's about as important an announcement as a company gets to make.
     
  18. Apr 19, 2007
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think RTG relies on telepathy when it comes to press releases. RTG would be a great case study for any MBA student writing their thesis on "regressive public relations."

    Have they ever sent out a press release on any major event? (bringing on Montana, Bodog, new slots, software glitches, improvements, etc.).

    They are their own worst enemy at times.
     
  20. Apr 19, 2007
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Confused

    I am still just as confused. It seems Windows IS still part of Wager Junction, but are using the "wrong" software. I have not come upon the same operator using two totally different softwares before, the closest has been those MG operators that have some brands only as Flash or Thumper, but with most as Viper. I always though it had something to do with licensing from the software companies.
    I have seen other Playtech casinos that do allow a cashin of WINNINGS from a free chip, and cannot understand why the Windows back office cannot handle this. Playtech casinos tend to offer non-cashable bonuses, but winnings can be paid, however, when Main Street were Playtech, the bonuses WERE CASHABLE, so the Playtech back office systems are not that inflexible.
    A non cashable bonus will not attract bonus hunters (no point - so good for the casino), but it would REALLY pee off a prospective player who happened to make a big hit without the prospect of ever keeping it, even if they continued to be a customer (they might feel they have had their luck, and it won't happen again, so will not go on to deposit. It has no basis in fact, but superstitions like this play a large part in the gambler's decision making processes).

    I got my facts about Windows from earlier threads that indicated it had been taken over by wager Junction. When this thread broke, comments seemed to imply it had gone bad and must therefore no longer be Wager Junction. I deduced from this that a sale must have taken place, as if it were Wager Junction I would have expected it to be RTG.

    GrandAcesGeisha makes a good point about MGS, software is NOT an absolute indicator of operator quality, and any assertions are based on past conduct. RTG has had the most bad publicity about rogue operators, but this has a lot to do with the lack of a proper complaints procedure, along with the fact that RTG never tell players what is going on. MGS are nowhere near perfect, but they have a proper presence, and points of contact DO exist between them ans some of the forum members and administrators.

    Wager Junction are trusted because they are accredited here, which outweighs the negative impact of being RTG.
     
  22. Apr 19, 2007
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I agree with all your post, particularly this bit. (I presume you are referring to the no-deposit 25 chip bonus from which the player can never cash in anything).
    I made this point to Greg & got basically the same answer as he made above.
    I personally think it's very silly, but Windows are happy with it and at least it does re-enforce they need for players to ALWAYS read the T&C's before they start!
    They do clearly state that you can never cash in anything, so fair enough I suppose.

    KK
     
  24. Apr 20, 2007
  25. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    And then there's RiverBelle's 1000 free credits for Mermaid Millions.
    You must register/login in order to see the link.

    That's all fine and well, but many many affiliate pages make it look like a no deposit free spin offer (which is it, I guess) No deposit, no chance to win.

    I'm guessing I'd be pissed if I thought it was an actual 'credit'.
     
    Last edited: Apr 20, 2007
    1 person likes this.
  26. Apr 23, 2007
  27. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    That's probably the worst "Free Spin Offer" there is.
    As you don't gain a dime, even if you won 3million from Mermaid.
    It's just a play for fun slot.
     
  28. Apr 24, 2007
  29. kaatra

    kaatra Experienced Member

    Occupation:
    metalman
    Location:
    lahti
    i get my money

    yess...today i get money..:thumbsup:
    thanks to Greg for help...:notworthy
     

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