Windows Casino looking great!

[largeeyes]

You are absolutely right...my apologies..

Just tweaks me when I see this excuse used for not paying...

I think following what you see goes and in hand with trust, but anyways. I have pmed you and emailed support and provided an opportunity to straighten this out 2 weeks after cashout. I will leave it in your hands and I look forward to hearing from you.

 

[thelawnet]

You know guys ,i spoke to Bryan at CAC and promised him that i would try to be more diplomatic and i will do so .

Windows is a Casino that is here to stay and will continue to get better and better despite what others do and think .This is going to happen.

Lawnet you PMed me but did not give me any info re your account and your quote here is absolutely flabbergasting

I think they added something about double wagering requirements if you play blackjack, but only after I played

Are you implying that Windows changed their terms and conditions because you might have won some money ? You dont even seem to be to sure about the T&Cs yourself .Did you read them ? .Looking at your posts its seems that you have not.

I haven't read this post before so apologies for coming back to it a week on but I think it demonstrates a very bad attitude in promoting what is after all a severely debased brand.

Yes of course I read the terms, and for what it's worth I am a lot more certain about Windows' terms than Windows casino itself was.

I know and guarantee and am prepared to swear that Windows did indeed change the terms posted on its website after I cashed out - I can state with 100% certainty that the terms posted there are not the same ones as when I played. If you think the terms were not changed, you need to check again and find out the truth. Whether this was because I won some money, I really don't know, probably not, but it didn't stop Windows support screwing me around for a month and coming up with a different bullshit excuse every time.

Fact is I withdrew on 10th of March, was told by live help:

thelawnet: I wonder if you can tell me whether I have met the requirements to withdraw my balance
Casino Support: Yes...
thelawnet: ok, so I have wagered all I need then?
Casino Support: Yes, your playthrough balance is zero.

After withdrawing I got the following useless email:

Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Great, 5 possible reasons why I might not be able to withdraw.... Take your pick.

Am told:

We need to see;

(1) A copy of a valid driver's license, passport, or other government issued ID
(2) A copy of a utility bill
(3) Your completed Credit Card Authorization Form (please download the casino webpage) Please make sure that you fill out the authorized amount on the form to be at least the sum of your total deposits to your account, and if you intend to make further deposits please allow for them too.
(4) Legible copies of both sides of all credit cards used on your account Please fax your documents to the following US number: +1(509)562-1275.
We also accept scanned documents sent by email to this support address.

If you have never used a credit card on your account please ignore steps 3 and 4.

Please don't hesitate to contact us should you have any further concerns, and thank you for your support!

Regards,

Kelly Small
Banking Dept.
Windows Casino

So I withdraw again, and 23rd March get the same useless email:

Unfortunately your NETeller withdrawal for $1,500.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Best regards,

Kelly Small
Banking Dept.
Windows Casino

Email again, asking which of the multiple choice it is:

We have it up on the website and mention in every promotion we send that wagering is doubled if majority of gameplay has been done on blackjack.
Unfortunately our coupon system cannot accept and work with this exception automatically. This rule is followed manually upon request of withdrawal. I am sorry if the automatic playthrough counter misled you.

The wagering requirement of the coupon you have used is $9,000 on slots, therefore on blackjack it is $18,000.
You have already wagered $11,750.
The remaining playthrough is $6,250.

Please don't hesitate to contact us should you have any further concerns, and thank you for your support!

Regards,

Frederick
Banking Dept.
Windows Casino

I had a screenshot of the promotion showing 30* wagering, but unfortunately did not have the page showing the wagering on their website, so could not prove that it did not have double wagering for blackjack, but regardless reply pointing out that CS already told me I could withdraw, response comes back:

We are sorry for the inconvenience this may cause you, that supportee was wrong. Maybe he/she did not realize that you wagered on Blackjack. The playthrough balance shown at the backend computer is the same as you can see in the cashier, so he gave you a wrong answer.

Basically, tough, we don't care.

Feel like slitting my wrists would be a better option than dealing with Windows casino so I wager the few thousand more, and withdraw again.

Again, the following reply:

Unfortunately your NETeller withdrawal for $1,812.00 was today denied and your funds have been returned safely to your casino account: thelawnet.

Here are some possible reasons for this:

1) Wagering requirements haven't been properly fulfilled for one or more coupons or bonuses recently redeemed.

2) You have deposited to your account by eCheck and one or more of the checks hasn't cleared.

3) You can only withdraw by NETeller if you've already deposited by this method.

4) Winning redemptions of $200 or more require verification documents, please see the banking page of our website for full details: www.windowscasino.com/banking.phtml

5) Please note that larger NETeller withdrawals might have to be sent by check instead.

Please be sure to contact us if you should have any questions, we're available by email or you can talk to us immediately on Live Chat.

Best regards,

Kelly Small
Banking Dept.
Windows Casino

I email yet again asking them to clarify their useless 5 possible option email and get told

According our promotional rules if majority of gameplay had been on blackjack the wagering minimum is doubled.
Therefore you need to wager $18000x2=$36000 to cash out.
Until this moment your wager is: $21225.

I send them the following email

It seems every time I contact you the wagering requirement doubles.

Can you please stop it and just pay me my winnings.

Thank you.

Get reply

The $36000 playthrough is the correct amount as my college unfortunately forgot to add up the last 2 coupons as there was no zero out between the coupons. Therefore the big playthrough.

Have no idea what this means, so contact Greg here.

Get another email from Windows

Your recent withdrawal has been denied according to our Terms&Conditions on wagering minimums.

(

You do not have permission to view link Log in or register now.

)

The coupon you have used require a minimum of $10500 playthrough on games not excluded from the list.

It is also a state that if majority of gameplay has been on Blackjack or other “21 games” the wagering is doubled. As 100% of your games in the casino has been on Blackjack the wagering minimum rise to $21000.

Until this moment you have wagered $18150 since obtaining the coupon. Therefore a minimum of an additional $2850 is required.

Thank you for your kind understanding.
Best Regards,

Adam Jacobs

Support Team Manager

Windows Casino

Not forgetting that (a) the double wagering for blackjack was added after I cashed out (b) the words "and 21 games" were added even after that, the wagering has changed again.....

This time it's looking like deliberate screwing around. Where has $10,500 come from? Nobody at any point in this has mentioned any number that could make $10,500 (which would be 35* deposit + bonus), so it just seems like the support have pulled the number out of the air. And let's not forget that the CS told me that I had wagered $21,225 the last time, so even under this totally bullshit completely unsupportable $21k figure, I would have wagered enough, not that it seems to matter to Windows, where the same CS will tell you a different reason why you can't withdraw every time you email.

All of this might just be total incompetence by Windows, but it does come across pretty bad, and it's not really welcome after I've been the one to send screenshots of terms, etc. to Windows, to be accused of not knowing what the terms are when it's very clear that Windows itself doesn't know what it is doing, and I have only finally been paid today.

 

[two_card]

If the VP paytables were much better - I would play.

Although I have not played in a long time - Windows paid me without a hassle. I stopped to support other players.

 

[Pinababy69]

I'll be waiting for the answer to this one. Lawnet, it's almost laughable...not quite, but almost.

Absolutely love the three multiple choice denial emails. This comes back to a discussion we had here before about casinos losing the personal touch. Those emails are nothing but standard responses. What would be so hard about having support actually LOOK at your account before the withdrawal is denied and composing a "Withdrawal Denied" email that is actually relevant to your particular account?

 

[thelawnet]

I'll be waiting for the answer to this one. Lawnet, it's almost laughable...not quite, but almost.

Absolutely love the three multiple choice denial emails. This comes back to a discussion we had here before about casinos losing the personal touch. Those emails are nothing but standard responses. What would be so hard about having support actually LOOK at your account before the withdrawal is denied and composing a "Withdrawal Denied" email that is actually relevant to your particular account?

I guess they reject so many withdrawals they just have a big 'Reject cashout' button, and it automatically denies the cashout. Can't think of any other reason why this would be done.

 

[Pinababy69]

I guess they reject so many withdrawals they just have a big 'Reject cashout' button, and it automatically denies the cashout. Can't think of any other reason why this would be done.

I can, but I'm going to keep it zipped, lol. Can't wait for the reply though. I hope you get your money Lawnet, make sure you let us know.

 

[retlaw]

It looks like nothing has changed at Windows Casino.
I played there for 3 years several times a week.

I got always payed until I did win $ 4000, then the problems began.
Their CS as always been bad and many times even not responding.

I don't understand why suddenly they are no longer on the "rogue" list.
Only because they were taken over by another group?

I think Bryan should have put them in a "waiting list" before giving them the label of Accredited Casino.

 

[Pinababy69]

I made the mistake of also believing that Windows itself was on the accredited list, but just went and checked and they are not. It does list Grand Aces/Geisha who were there before they took over Windows. I don't see Windows listed anywhere actually. Someone correct me if I'm wrong?

 

[Casinomeister]

...I think Bryan should have put them in a "waiting list" before giving them the label of Accredited Casino.

They are not "Accredited" -- I don't know how you got this impression.

Windows casino was listed in the rogue section for years - mainly for their use of deceptive advertising and other stupid BS that they had pulled in the past. But with the recent takeover, there has been a change of ownership and management. The new Windows is a shell of the old.

But in the same breath, I would say their "re-launch" was premature and not well thought out. I have made myself pretty clear about this. They still maintain the poorly designed website; black background - stupid rotating ball, etc. At least they have removed the "offending" text. They should have revamped the site completely, but I've ragged on them enough on this as it is. They know this already.

As for having any problems, please contact Greg:
https://www.casinomeister.com/forums/members/

He'll put a boot up someone's ass I'm sure

...It looks like nothing has changed at Windows Casino.
I played there for 3 years several times a week.

I got always payed until I did win $ 4000, then the problems began.
Their CS as always been bad and many times even not responding.

I don't understand why suddenly they are no longer on the "rogue" list.
Only because they were taken over by another group?.

Obviously being on the rogue list means nothing to some people...you played there for three years during their height of "rogueness". What's up with that?

Why even rogue anyone? Why do you care?

 

[retlaw]

Obviously being on the rogue list means nothing to some people...you played there for three years during their height of "rogueness". What's up with that?

Why even rogue anyone? Why do you care?

When I started playing there I was not aware of the fact that it was a "rogue casino"
I only knew it since I found this forum by a "search" on Google.

What I do remember is that you wrote somewhere in the past, that you never did get a complaint about Windows Casino from people who were not payed.Which is for me still the most important.

And I also remember that during that "period of three years "you have removed them from the "rogue list" for a while, because they promised improvement.

 

[Casinomeister]

When I started playing there I was not aware of the fact that it was a "rogue casino"
I only knew it since I found this forum by a "search" on Google.

What I do remember is that you wrote somewhere in the past, that you never did get a complaint about Windows Casino from people who were not payed.Which is for me still the most important.

And I also remember that during that "period of three years "you have removed them from the "rogue list" for a while, because they promised improvement.

They were never removed from the list until a couple of months ago. They even won an award in January:
https://www.casinomeister.com/static/meister_awards/bestworst2005.php

It's a shame that many players (yourself included) consider being paid as the main criteria for whether or not a casino is good. By patronizing a casino, you are supporting everything they stand for. I'll leave it at that.

 

[kidd75219]

If you would like to give me a list of all of the dislikes i will certainly take this up with RTG .Whatever can make the software more user friendly will be done.

Make it so we can uninstall casinos from the Start Menu, like Microgaming and Playtech do. I really hate having to go into my "Add or Remove programs" just to uninstall a casino.

 

[Wagerjunction]

Casinomeister and Rouges

Thank you for the response Bryan and it is a measure of the man that you are to take Windows off the Rogue list .I know that we will not dissappoint.

I am a firm believer in the good that this forum creates otherwise i would not bother and i will carry on posting my thoughts to everyone here.

Bryan has been very proactive in his stance towards Windows and with their history i can not blame him.

The fact of the matter is that Windows is a very complicated situation and it was never going to be an overnight fix ,that in conjunction with a lot of development work that took priority over the redesign of Windows is why the Windows site has hardly been touched.

We are also in the process of moving all servers from Costa Rica and a whole host of other changes that impact on the Casino such as licencing from Kahnawake.

Saying that -there are hiccups and learning curves in all businesses and we are doing our best at the moment.One of the most valuable things that i take to the Casinos from this forum are the links to the threads and we make use of the feedback that we get from people .

Lawnet - my questions were to the point ,i asked you if you thought Windows had changed the wagering just because you won.Your post said the following

I think they have doubled the wagering and then doubled it again, because I played a blackjack-like game (even though this term wasn't in there), and because I am from the UK.

I can assure you tha the above is not the case .The Blackjack wagering rule has always been there.

I do agree with you however when you say that you should not be posting to forums to get paid your winnings.

The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.

I admit things are not perfect but they are getting better and they will provide a great gamfing experience in the short term future once all of our plans come together.

One quick question Lawnet - Have you been paid ?
You make it sound like a terrible crime to get a auto email from a Casino .How many auto emails have you received from other Casino groups ?
As for your theory of it might be because you are from the UK - well we are a UK based company so i can assure you there is no bias there.



And finally i leave you with a quote from the lovely Suzecat

Folks, please (if you do not do so already) PM the rep before you post your problem with a casino and give Greg the time to get back to you (he's in London so remember the time difference). Most of us know that way back Windows used to be a good place, then fell way down in the dirt, now are climbing out with the help of a very reputable group. Come on - we're gamblers! Let's show some gamblers' spirit.

Windows is a place where people can play with confidence again and the hiccups will be ironed out in due course.

Finally i want to thank Bryan and the other members of the forum that continue to give me feedback.It does help me tremendously and will continue to do so for a very long time i hope.

I aim for Windows to be on the accredited list by the middle of this year and i am confident that it will be once everything falls into place

Best Regards
Greg

 

[thelawnet]

Lawnet - my questions were to the point ,i asked you if you thought Windows had changed the wagering just because you won.Your post said the following

I can assure you tha the above is not the case .The Blackjack wagering rule has always been there.

I do agree with you however when you say that you should not be posting to forums to get paid your winnings.

The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.

Demonstrably untrue.

You do not have permission to view link Log in or register now.

vs

You do not have permission to view link Log in or register now.

When it was changed exactly I do not know.

And regardless, you acknowledge 'The terms and conditions did change but that was to include all 21 games in the double wagering requirement.The Blackjack rule has always been there though.'

But I did not play blackjack!!! I played '21 games'.

One quick question Lawnet - Have you been paid ?

Yes, if you read my last post but one I do say,

All of this might just be total incompetence by Windows, but it does come across pretty bad, and it's not really welcome after I've been the one to send screenshots of terms, etc. to Windows, to be accused of not knowing what the terms are when it's very clear that Windows itself doesn't know what it is doing, and I have only finally been paid today.

You make it sound like a terrible crime to get a auto email from a Casino .How many auto emails have you received from other Casino groups ?

I aim for Windows to be on the accredited list by the middle of this year and i am confident that it will be once everything falls into place

I am not really sure why you are defending the situation that went on here. Windows casino screwed me around for over a month after telling me I was good to withdraw. That is crime enough to me. The casino screwed up, not once, but at least four times. Please do read my long post from yesterday and tell me what I have done wrong,

I do not mind a single auto email, but I do mind when I receive not one, but three, all equally unhelpful (at least other casinos give a single reason for not paying), and I don't think Windows is going to be accredited if stuff like this goes on, and you seem to be the one criticising me!

 

[GrandMaster]

Make it so we can uninstall casinos from the Start Menu, like Microgaming and Playtech do. I really hate having to go into my "Add or Remove programs" just to uninstall a casino.

And I hate having uninstalls and other junk cluttering up my start menu.

 

[suzecat]

And I hate having uninstalls and other junk cluttering up my start menu.

Yes, there are some of us old-timers (NOT you necessarily GM) who do like to use add/remove function to clean out undesired SW and such. It makes for a grand world when we are each so different...........

 

[Pinababy69]

It's a shame that many players (yourself included) consider being paid as the main criteria for whether or not a casino is good. By patronizing a casino, you are supporting everything they stand for. I'll leave it at that.

One quick question Lawnet - Have you been paid ?

Anyone besides me see the irony here? I absolutely agree with CM's statement that payment of a player should not be the only criteria in judging whether or not a casino is "good". But apparently that is the bottom line for GrandAcesGeisha, or at least in this particular case anyway.

I am not really sure why you are defending the situation that went on here. Windows casino screwed me around for over a month after telling me I was good to withdraw. That is crime enough to me. The casino screwed up, not once, but at least four times. Please do read my long post from yesterday and tell me what I have done wrong,

I do not mind a single auto email, but I do mind when I receive not one, but three, all equally unhelpful (at least other casinos give a single reason for not paying), and I don't think Windows is going to be accredited if stuff like this goes on, and you seem to be the one criticising me!

A month? To get what was rightfully yours? Don't know how others feel, but unacceptable to me. Not sure about the T&C's and what went on there, so I'm going to leave that, as I have no PROOF. The automated emails thing would have driven me batty, although in all fairness I think it's more of an RTG thing, than a GrandAcesGeisha thing. That may be something they want to take a look at? Someone should have stepped in long before a month was up and looked at this player as an individual and not just another "withdrawal denied".

And I have to agree with Lawnet that the overall tone of the reply to him was that he was the one being criticised, and the one to blame somehow. You are a more patient person than I am Lawnet, hats off to you!! And I am glad you got your money.....finally!!!