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Windows casino huge withdrawal problem

Discussion in 'Payment Processing Issues' started by u2u84, Mar 6, 2012.

    Mar 6, 2012
  1. u2u84

    u2u84 Dormant account

    Occupation:
    sales
    Location:
    UK
    I recently joined Windows casino and made a lot of deposits, finally playing my balance up to around £6500. I was asked for the usual ID so I sent it all over and rather than cancel the pending withdrawals I kept depositing to play as I didn't want to hold up my payment. When chasing withdrawals I was told that @d been verified and my withdrawals had been approved, and as I didn't want to spend the money before I had it I asked if my account could be temporarily frozen.

    They closed the account and I got no money, only a visa deposit refund (a fraction of what I'd deposited via mastercard), and then an e-mail saying they had failed to verify my documents. All I keep getting now when I chase is "we dont know whats happening, wait another day".

    I need that mooney back! Anyone have any idea what I can do?
     
  2. Mar 6, 2012
  3. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Since they not are accredited here, they have no rep here on the forum, you have two options.

    1. Sit back and wait a bit longer.

    2. Read about it and perhaps submit a PAB here! Read everything carefully and do not post more info here before the PAB is settled.
     
  4. Mar 6, 2012
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I know this may not bear too much relevance but was it RTG or Playtech. I guess its Playtech as RTG does not allow a deposit while you have a pending w/d.

    Since the early days when Tony Friedman was the owner, they were seen to have mended their roguish ways but I seldom hear of players' experiences in the forums. Maybe you should PAB.
     
  6. Mar 6, 2012
  7. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Hello u2u84 and welcome to the forum!

    I think that chuchu is right: PAB is the best option here for you.
     
  8. Mar 6, 2012
  9. u2u84

    u2u84 Dormant account

    Occupation:
    sales
    Location:
    UK
    Ok I think you're right, I now want to remove this post as it says not to post on boards during PAB process but I can't figure out how to remove it!
     
  10. Mar 6, 2012
  11. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    No need to worry. They will understand. Good luck!:thumbsup:
     
  12. Mar 6, 2012
  13. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    Yes, they will understand. Just don't post anything else about it. MaxD will contact you with the PAB information. There is a section here you should read about how to start the process.

    LH
     

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