Windows casino huge withdrawal problem

I recently joined Windows casino and made a lot of deposits, finally playing my balance up to around £6500. I was asked for the usual ID so I sent it all over and rather than cancel the pending withdrawals I kept depositing to play as I didn't want to hold up my payment. When chasing withdrawals I was told that @d been verified and my withdrawals had been approved, and as I didn't want to spend the money before I had it I asked if my account could be temporarily frozen.

They closed the account and I got no money, only a visa deposit refund (a fraction of what I'd deposited via mastercard), and then an e-mail saying they had failed to verify my documents. All I keep getting now when I chase is "we dont know whats happening, wait another day".

I need that mooney back! Anyone have any idea what I can do?

 

Since they not are accredited here, they have no rep here on the forum, you have two options.

1. Sit back and wait a bit longer.

2. Read about it and perhaps submit a PAB here! Read everything carefully and do not post more info here before the PAB is settled.

 

I know this may not bear too much relevance but was it RTG or Playtech. I guess its Playtech as RTG does not allow a deposit while you have a pending w/d.

Since the early days when Tony Friedman was the owner, they were seen to have mended their roguish ways but I seldom hear of players' experiences in the forums. Maybe you should PAB.

 

Hello u2u84 and welcome to the forum!

I think that chuchu is right: PAB is the best option here for you.

 

Ok I think you're right, I now want to remove this post as it says not to post on boards during PAB process but I can't figure out how to remove it!

 

No need to worry. They will understand. Good luck!

 

Yes, they will understand. Just don't post anything else about it. MaxD will contact you with the PAB information. There is a section here you should read about how to start the process.

LH