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Casino Complaint WinBig21 = cheater???

Discussion in 'Casino Complaints - Bonus Issues' started by dobriinos, Feb 17, 2014.

    Feb 17, 2014
  1. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    please help
    Casino WinBig21 after I made a deposit and sent a bunch of documents blocked account
    I wrote many letters to them that they explained to me the reasons- no response

    in live chat they not know why me blocked


    I wrote about 10 letters and received no response

    I wrote a request for assistance in This email is not visible to you., This email is not visible to you., This email is not visible to you.
    but nowhere has not yet received a response

    I ask you for help
     
  2. Feb 17, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You don't say - did you play at all?

    I'm not surprised by anything these rogue Rival casinos do these days - but they spoil the reputation of the whole brand, which is a great shame. :(

    Anyway, did you sign-up after clicking an advert on another website? If so, contact the owner of that site and ask them to help you.
    You wont get any official help here as the casino is on the "No can do list".
    But you could try Ask Gamblers, or any of the dozens of other sites advertising this place you'll find if you Google the casino name.

    KK
     
    1 person likes this.
  4. Feb 17, 2014
  5. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Dobriinos,

    you forgot to mention what exactly is your problem, other than closed account.

    Did you win and ask for a withdrawal?

    If not, I suggest you don`t worry about it, go play at accredited casino.
    If yes, you need to post more info.
     
  6. Feb 17, 2014
  7. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    hey buddy,

    first of all it would be best, if you describe exactly what happened? how much you deposited? you took a bonus? do they want to check your docs because you tried to cashout?

    i think it would be best for the beginning to post here what happened, then you can think about sending emails to individuals, but if you write ecogra concerning this casino i dont think they can offer any help, imho winbig is a fishy outfit with a history of problems, esspecially concerning payouts.

    you can start reading the pitch-a-bitch faq (here on cm), as filing a pab might be the only thing you can do.


    cheers
    coxwel
     
  8. Feb 17, 2014
  9. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    i play "no deposit bonus" and win 210 euro.then i ask in live chat about withdraw.
    they ask me that me need did deposit 25. i did. then i get mail about me need send documents. i send many documents and when i wait money in my Skrill acount,i get mail that my withdraw back in balance. i go in casino but not can login.i see that my acount blocked.
    then i go in LIVE CHAT and ask why my account blocked. they me answered that not know and that me need send mail in deparrament.
    i send email many This email is not visible to you. but not get any answer.

    sorry for bad English
     
    1 person likes this.
  10. Feb 17, 2014
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    He CAN'T do a PAB - as I pointed out in my previous post - they are on the "No Can Do" list.

    You're right about e-Cogra though - I'm 99.9% sure this casino wont be listed there.

    KK
     
  12. Feb 17, 2014
  13. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    I understand that it specifically gives wager casino bonus recapture and then blocks Account takes a deposit?
     
  14. Feb 17, 2014
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What are the time-scales here?
    e.g. what date did you find your account locked and how long has the casino had to look into the problem?

    I'm not surprised about your e-mails being ignored - I have tried to contact dozens of these "dodgy" Rival casinos and got no replies.

    Your English is a LOT better than my Russian! :thumbsup:

    KK
     
  16. Feb 17, 2014
  17. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany

    i see, that´s correct.

    as he said he played a nd bonus and made his verificational dep in order to cashout.

    if now his account is blocked and support doesnt answer it doesnt look very promising.

    try to tell them they should at least! pay you back your deposit.
     
  18. Feb 17, 2014
  19. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus

    DearDzianis,

    Date and Time - 2013-12-17 16:32:12

    Your Transaction of € 25 via receipt no. 205345342527761 has been approved and transferred to your player account dobriinos

    Current Balance in your account is € 294.06 .

    Comp Balance in your account is 0.00

    The amount will show on your billing statement as


    2013-12-18 00:33:12
    DearDzianis,

    Your cashout for 235 is under process.

    Please contact us back in case of any further assistance.

    Kind regards,

    Winbig21 Support Team

    Email - This email is not visible to you.

    Call us Toll free:-

    U.K +44-808-81349819

    U.S +1-888 668 5258





    Dear Dzianis, 2013-12-20, 05.23 time


    In order to maintain high levels of player and casino security, and according to our terms and conditions, we kindly request that you submit the following documents to This email is not visible to you.. Please attach the files in JPG format or they may be rejected. Alternatively, you may fax the documents to 1-877-385-9261. Please make sure to write your username and "Winbig21" on all the documents.



    Thank you for your cooperation,


    Winbig21 Member Services


    * A scan of the front and back of a government issued photo ID that confirms your registered account information, including your age and address.

    * A scan of one of utility bill,credit card bill, or bank statement no more than 2 months old that confirms your name and address.



    i send documents, and, 28.12.2013, in 00.01 time, i get mail


    DearDzianis,

    Your reversal for 235 has been completed.

    Please contact us back in case of any further assistance.

    Kind regards,

    Winbig21 Support Team

    Email - This email is not visible to you.

    Call us Toll free:-



    After they me not answer
     
  20. Feb 17, 2014
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    OK, so this has been going on for nearly 2 months. That's definitely too long.

    As I asked before: How did you end up playing at this casino?
    Can you remember if you clicked on an advertising banner or link on a website? If so, which one?
    Or did you arrive there directly by search engine?

    KK
     
    1 person likes this.
  22. Feb 17, 2014
  23. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    You mention that you took a no deposit bonus. Did you read the terms and conditions associated with the bonus? There is usually a wagering requirement and a max cash-out for a no deposit bonus. Make sure you met the wagering requirement, and your cash-out seems a little high for a no deposit bonus, so check all the T & C on the web site. You may just need to request a smaller withdraw.

    :lolup:
    UGH !! never mind. The web site does not appear to have any T & C that I could find related to bonuses of any kind....or about much else for that matter.
    This looks like a major place to avoid.
     
    Last edited: Feb 17, 2014
    1 person likes this.
  24. Feb 17, 2014
  25. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    I have read the rules and did not violate them and met all their conditions

    a feeling that they do not know what to think, and therefore ignore

    but I hope that these little money, I will build them tight antiadvertising

    so players know that this casino "hicks trying to cheat on a sandwich"
     
  26. Feb 17, 2014
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Why cant you answer Kasinoking's question directly? He could be able to help but you are ignoring him.
     
    1 person likes this.
  28. Feb 17, 2014
  29. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    casinator.com/

    i register in its casino
     
    Last edited by a moderator: Feb 24, 2014
  30. Feb 17, 2014
  31. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    i not know who me help or who not help me.
    me many time speak create topic in casinomeister.but me need learn English.

    if Kasinoking help me get my win,i send him 1000 ml Belarussian vodka with letter THANKS)))
     
  32. Feb 17, 2014
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Jeeeze - that site is FULL of rogue casinos! :eek:
    You could try asking them for help, but with their ethics, I doubt they would help.

    However, I can tell you that a rep at a different Rival casino has got involved and asked Rival to give Winbig21 a poke about your problem.
    Can't promise anything, but hopefully something will come out of that.

    KK
     
    3 people like this.
  34. Feb 17, 2014
  35. dobriinos

    dobriinos Dormant account

    Occupation:
    doctor
    Location:
    Minsk, Belarus
    under any scenario, thanks for something that is not indifferent
     
  36. Feb 18, 2014
  37. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    casinator site lol - over 50% Roqe casinos in this sites- brands who cheting players( Big trap ). - Good example how some people dont care abaout players only calculate affiliate ernings.....

    Abaout WinBig21 - This is Scam they always make problem when is come to withdrawal - mayby sometimes pay small amount after big battle . Bigger amount not possible witdhrawal from them .... Today Most rivals brands have poor reputations and make problem with payments.....


    This is very interesting copy conversations player with live agent in Win Big 21 ( Im see this in complains category in other forum its not my case - not my problem - some player copy this chat conversations - and look how they cooperations with players in this place)


    "This is how they treat me. They dont even want to reply to this complaint. If someone coud mail winbig, because they dont even want to reply to this complaint, but they seem to be handling other complaints just fine."

    Please wait for a site operator to respond.

    You are now chatting with 'paul'

    paul: HI

    paul: How may i help you please?

    you: hi, why is my account locked again. yesterday i was asked to come again in chat in 1 hour and it will be fixed, but seems it isnt

    paul: may i have your login name?

    paul: ?

    paul: are you there?

    you: (i told my login)

    paul: ok

    paul: well you have some balance just get online and play with that

    paul: now you can take login

    paul: are you there?

    you: yes.. but i dont wanna play i wanna withdraw. ive been wanting to withdraw for 3 weeks now. and always when i do it you guys lock my account and return the funds to my balance.

    paul: i am sorry there is some technical issue while cxashout

    paul: so you have to finish this balance to play

    paul: i am sorry you can't cashout

    you: no fix, so i can withdraw or i will complain to rival

    paul: if you want to play then we will continue to open your account

    paul: else we will close that

    paul: you want to play or close?


    Nice example how live support resolved problems in this place and what player can expected when decided put some money in this place .....
     
  38. Feb 18, 2014
  39. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Similar chats with paul in another complaint service. Its clearly a rogue operator. There always seems to be some technical issue with cashing out, but depositing and playing (losing) the balance is always approved.
     

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