In a recent thread, I stated I would make a few deposits at Winaday to see if a problem someone was speaking of was indeed a problem. I just wanted to post my findings, as I said I would. That thread was closed as it got side tracked. @ mods: I'm fairly certain this thread will be ok, but on the off chance that it's not since the other was closed, my apologizes. I just wanted to do what I said I would.
The general complaint was in reference to bonuses being auto applied on your first 5 or so deposits.
I made my first deposit, and received the expected auto bonus. I contacted support, and requested the bonus be removed. Without any fuss (sp?) the rep advised they would forward my request to a supervisor. In less that 12 hours or so I received the following response:
..........................................................
Dear xxxxxxxxxx,
This is Robert, Supervisor of Customer Support at Win A Day. Unfortunately, we are unable to remove the registration bonus you have received on your first deposit, nevertheless if you wish, we can unsubscribe your account from receiving all future automatic bonuses. Please let me know if agree with this solution. The bonus you received needs to be wagered only ten times.
At this moment, all our bonuses are credited automatically, but we plan to change this bonus scheme in the near future.
Please, let me know, if I can be of further assistance.
Sincerely,
Robert
Customer Service
........................................................
I was very impressed at how fast and politely he responded. Truth be told, as I said in the past thread, I didn't expect to receive a response. I left his name in the email, just because I figured he deserved a bit a credit. He didn't try to talk me into keeping it, and I didn't have to argue my case. The auto bonus now in my mind seems like a non issue.
I advised him to not stop the auto bonuses as I'm curious to see if they do stop after the first 5. After hearing what the vets here have said about them, and seeing Robert's quick helpful response, I must admit I now have no complaints about their setup.
Quick end note: I'm also digging the games. A bit odd, and some a little quirky, but overall interesting and fun. Got a good amount of play time on the first deposit, and just made another, so I can work my way to the 5. I also love the fact you can play them in a window browser. It's one of the few casinos that I've found pulls up and plays great on my cell phone. Sorry this post wasn't well worded or put together. I didn't so much mean it to be a well thought out review, as much as I just wanted to follow up on my word in regards to me checking out the casino.
****Yea I'm not proof reading this, so spelling and grammar will likely be jacked****
The general complaint was in reference to bonuses being auto applied on your first 5 or so deposits.
I made my first deposit, and received the expected auto bonus. I contacted support, and requested the bonus be removed. Without any fuss (sp?) the rep advised they would forward my request to a supervisor. In less that 12 hours or so I received the following response:
..........................................................
Dear xxxxxxxxxx,
This is Robert, Supervisor of Customer Support at Win A Day. Unfortunately, we are unable to remove the registration bonus you have received on your first deposit, nevertheless if you wish, we can unsubscribe your account from receiving all future automatic bonuses. Please let me know if agree with this solution. The bonus you received needs to be wagered only ten times.
At this moment, all our bonuses are credited automatically, but we plan to change this bonus scheme in the near future.
Please, let me know, if I can be of further assistance.
Sincerely,
Robert
Customer Service
........................................................
I was very impressed at how fast and politely he responded. Truth be told, as I said in the past thread, I didn't expect to receive a response. I left his name in the email, just because I figured he deserved a bit a credit. He didn't try to talk me into keeping it, and I didn't have to argue my case. The auto bonus now in my mind seems like a non issue.
I advised him to not stop the auto bonuses as I'm curious to see if they do stop after the first 5. After hearing what the vets here have said about them, and seeing Robert's quick helpful response, I must admit I now have no complaints about their setup.
Quick end note: I'm also digging the games. A bit odd, and some a little quirky, but overall interesting and fun. Got a good amount of play time on the first deposit, and just made another, so I can work my way to the 5. I also love the fact you can play them in a window browser. It's one of the few casinos that I've found pulls up and plays great on my cell phone. Sorry this post wasn't well worded or put together. I didn't so much mean it to be a well thought out review, as much as I just wanted to follow up on my word in regards to me checking out the casino.
****Yea I'm not proof reading this, so spelling and grammar will likely be jacked****