WilliamHill closed my account and wired support experience

David2000

Dormant account
Joined
Sep 13, 2005
Location
US
I open new account at williamhill casino at May 2; have not received $80 signin bonus, send email to ask help.

1st email from williamhill:


We have checked your account details and can confirm that you are not in the bonus scheme. If you would like to receive bonuses in the casino, go to www.willhill.com, login with your username and password, go to 'my account' and 'casino specific information', you will find the option to join the bonus scheme there. Alternatively contact us again and we will amend your account.



Although I do not understand what they are talking about, I found I can not login my account; send email to ask help.

2nd email from williamhill:
Due to failed security check our Security Department require that you provide the following documentation for identification purposes:

* Copies of the front and back of the credit/debit card used to deposit onto your William Hill Account. Please ensure the back your card is signed.
* A recent copy of a bank statement showing the credit/debit card number for the card you used to deposit onto your William Hill account and full postal address.
* A copy of your passport or driving licence.



I deposit by neteller, and do not want to show two side of credit cart to anybody, send email to ask help.

3rd email from williamhill:


We apologise for the error caused on the e-mail you received from us.

Please note that at the moment you are using Neteller as a payment methos in your William Hill account, you will not be required to send us any card details.

Just provide the following so as to process your query:

- Any utility bill with your name and adress
- Copies of your photo id.



OK, I provide my document to them.

4th email from williamhill:


Your account has been permanently closed due to poker collusion

William Hill have various methods of monitoring play at tables, from software to live person. The poker room is monitored and supported on a 24/7 basis. In the event that we are alerted of a player practicing unfair game play at the tables, their account will be suspended pending clarification of their game activity. In the interest of fair game play, should the card room manager believe that players are playing in collusion, the players in question will have their accounts suspended immediately and permanently. The funds of $80 has been sent back to your Neteller account and your William Hill account has been permanently closed.


I am confused. I have to say I have not play any williamhill poker, actually I have no any chance to play any game there. But it looks like they are talking about real story, I have to send email again.

5th email from williamhill:

We apologise for the previous email you received, it was sent out to you in error.

We have checked account as requested and have withdrawn your initial deposit of $80.00 back to your Neteller account. The remaining funds will remain in your account in accordance with our Terms and Conditions, whereby we reserve the right to withhold any bonus. The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

Please note, therefore, that you are no longer permitted to access or play in any of our Casinos or Poker rooms. In accordance with our Terms and Conditions we reserve the right to withhold any winnings you obtain from fraudulently accepting the Casino bonus and any further account you open will be closed and your existing accounts may be permanently closed.


I only confirm they fund back ; but I wonder what kind of mistakes they make this time. :notworthy
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
It looks like that you got all the stock responses from them. Look on the bright side, they actually replied to your e-mails, which is more than what I got.
 

Renegade

Dormant account
Joined
May 13, 2006
Location
USA
OMG :eek:
What the heck are they smoking????
Where on earth do these casinos find these clowns at??? The local Circus????
All that for asking about a bonus??!!!
Did you even get a chance to play???:eek2:
 

buck

Experienced Member
Joined
Aug 23, 2004
Location
Midwest USA
William Hill

David,

William Hill is legit, CS may need some help though.
But what funds were remaining in your account if you never played?

Just move on, there are plenty of other choices to make online.

That vast majority of theses things come up when a player makes withdrawals.

Maybe someone had previously set up an account with the same IP utilizing your computer or network. Casinos have every right to do this and you have every right to play other places.



Buck
 

David2000

Dormant account
Joined
Sep 13, 2005
Location
US
buck said:
David,

William Hill is legit, CS may need some help though.
But what funds were remaining in your account if you never played?

Just move on, there are plenty of other choices to make online.

That vast majority of theses things come up when a player makes withdrawals.

Maybe someone had previously set up an account with the same IP utilizing your computer or network. Casinos have every right to do this and you have every right to play other places.



Buck
Remaining fund? I do not know either. maybe an another error, typo, copy/paste mistake. Moving on is good idea.

Anyone can tell me where is link to pick-pitch's FORM, I can't find it, but I fill out before. I have a withdraw problem with sportingbet I can not resolve, Hope Bryan
have a chance to take a look.

Thanks
 

CROGO

Dormant account
Joined
Jun 4, 2005
Location
US
I have recently noticed that Will Hill is not playing by the New Jersey Casino Control Commission's Atlantic City Black Jack rules. Specifically, I cannot double down on my first two cards. Appearantly, their software won't allow new deposits after the first bet has been placed. (Actually, I can deposit, but I can't bring the chips to the game.) Thus, the game is effectively "table stakes", but this is not AC blackjack rules, which they claim.

I have sent several emails without response.

Is this worth complaining further about this, or will they ban me for exposing this?

I have had a good experience with them up to now with them.
 

Linus

Dormant account
Joined
Feb 26, 2005
Location
TX
David,

From your post, it sounds like WH has some very confused support.

Having said that, there's plenty of other casinos out there, including several other Crypto's. Have you tried InterCasino or Littlewoods?

If you got your money back, I'm not sure what there is to bitch about. They did waste your time, but they're not required to accept you as a player, anymore than you're required to play there.
 

CROGO

Dormant account
Joined
Jun 4, 2005
Location
US
Does Will Hill have a rep here?

I didn't see anyone listed.:confused:
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Wow! You got a response from William Hill casino support :eek: Wonders never cease.
 

craig_AA

Banned User
Joined
Jul 14, 2006
Location
UK but work abroad
hmmm

Simmo! said:
Wow! You got a response from William Hill casino support :eek: Wonders never cease.
William hill has a live support system manned during business hours in the UK and a freephone number for UK customers manned 24/7 and offer numbers to international customers manned 24/7..
 

craig_AA

Banned User
Joined
Jul 14, 2006
Location
UK but work abroad
yes spoke to them

GrandMaster said:
Have you ever contacted this so-called "support"?
piuck up the phone call the number on the website you will speak to them in 2 minutes all very simple if you have a telephone and can dial the right number :thumbsup:
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
Once I had a problem with WH casino, I was unable to log on, I kept getting a message about some server being inaccessible. So I phoned, and the response was: "Sorry mate, we don't have a clue" (maybe not verbatim, but this was the essence of it).
 

craig_AA

Banned User
Joined
Jul 14, 2006
Location
UK but work abroad
have to say

GrandMaster said:
Once I had a problem with WH casino, I was unable to log on, I kept getting a message about some server being inaccessible. So I phoned, and the response was: "Sorry mate, we don't have a clue" (maybe not verbatim, but this was the essence of it).
no disrespect but thats just not kashe william hill are one of the largest sports betting companies in the world and yes some of there staff might not be up to scratch but you will find theyre willing to help in any way they can...:D
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
craig_AA said:
no disrespect but thats just not kashe william hill are one of the largest sports betting companies in the world and yes some of there staff might not be up to scratch but you will find theyre willing to help in any way they can...:D
If that's true, they'd answer their damn emails a little faster than in 3+ weeks.
 

paul02085

Dormant account
Joined
Jan 29, 2002
Location
USA
Although they are a large and honest site, their online casino support is about the worst there is in my opinion. Absolutely awful. Actually, I am amazed they care so little about their customers.
 

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