WILLIAM HILL

NIKKYS

Dormant account
Joined
Jan 28, 2008
Location
australia
Hi,
What to do when William Hill has been provided proof that the account owner is underaged, and yet they have closed the account. but yet are not willing to reimburse all deposits made to them?? as stated in their own terms and conditions and regulatory act by the licensing commission that all players subsequently to be found to be underaged at the time of playing with them that all deposits will be refunded?? it has been almost 10 months yet still nothing??
even the gambling commission isnt able to help stating that deposits made prior september isnt applicable to their laws???? so youre saying there isnt a regulatory commission regulating will hill prior this date??? daylight robbery!!!
any help??
underage account at willhill is 10621o total of $30,000US of deposits made there until his parents found out and since been trying to recover the funds...
 

paul02085

Dormant account
Joined
Jan 29, 2002
Location
USA
How do you prove that an underage person made the deposits? It seems to me it would be almost impossible. Couldnt an adult just lose a bunch of money and then say their underage kid did it? Not saying that is what happened here i just wonder how you prove it.
 

SeattleSinner

Newbie member
PABnononaccred2
Joined
Jun 1, 2007
Location
USA
How do you prove that an underage person made the deposits? It seems to me it would be almost impossible. Couldnt an adult just lose a bunch of money and then say their underage kid did it? Not saying that is what happened here i just wonder how you prove it.


Was thinking the same thing, especially when the amount is as large as $30,000.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
For you (or the parents that are involved) to actually prove that someone underage did in fact make those deposits, I believe you're going to have to get the police involved and file formal charges.

Another route to take would be to formally contest the credit card charges, seeing as how they were apparently made without permission. The credit card company may or may not want a copy of a police report as well.

Once you/they give WH a copy of that report I doubt there's much they could do to keep the money...

But, as others have mentioned, it's your/their word against WH's. It's in your/their lap to prove the deposits were made by someone underage, not WH's.

The bottom line is this: Either eat the $30,000 in charges or prosecute the minor involved.
 

scrollock

Dormant account
Joined
Feb 4, 2005
Location
boro, uk
it is indeed true, you are entitled to a refund if the player is found to be underage. however this only applied from when the recent gambling act came into force, which i beleive was september.

as someone who is an ex-employee of william hills, and was recently up in the casino HQ of william hill in leeds, I can tell you that even if the act was in force at the time the deposits and bets were made, there is no way william hill would just roll over an payout on a few scans that you have sent as proof.

to me, there is something very fishy about this

sorry i cant be of any help, but a scam of this nature was forecasted to happen before the act into force.
 

tristan727

Banned user - violation of <a href="http://www.ca
Joined
May 31, 2006
Location
London
it is indeed true, you are entitled to a refund if the player is found to be underage.

to me, there is something very fishy about this

I agree - the OP is asking us to believe, or not clarifying anyways....that the money was just deposited, and not gambled at all? If indeed gambled, then we're already not being told the whole truth - even if a minor is still due their money back.

This is just yet another situation coming out of the woodwork...ie. last week we're being asked to believe some dog trainer had made multi-millions out of it, despite being a complete nobody whom no-one had heard of outside of his hometown dogtrack, & who doesn't come up in google search (apart from this story), and wants his fortune back he'd lost at Willhill also, because their self-exclusion, account closure process whatever - failed to stop his determined efforts to break them. Why do these stories get all the press anyways? Presumably because the liberal facists running it would love to crack down on more vices & restrict our freedoms further, and believe deeply in the blame, 'not my fault' culture we have over here now.

Of course, if the money is indeed just sitting there, not having been gambled, then it needs to returned once investigated, without leaving the client's family in the dark as to the progress...something which sportsbooks & casino do too often.
 
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