William Hill - RTP misadvertising,

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I think the games are actually all removed at the moment, I can't find any of them.

In that linked list, notable games I recognise are: thunderstruck 1 and 2, starburst, bloodsuckers, doa, twin spin, jackhammer; starburst is going to be fun on a reduced rtp :laugh:

We really need to give our loyalty to the casinos that maintain the original rtp, and not go back even if WH et al change their mind; there is no reason on earth will hill need to offer 93% slots other than being bloody greedy and thinking addicted players won't notice or care. [imo] or younger adults / new players via their mobile phone, might not notice or concern themselves regarding rtp

Novomatics were always 94-95% and players on the whole treated them accordingly, easy to get in far too deep trying to get a bonus.
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
That’s the “resolutions team” - wow. Hope you feel resolved!
Not quite the emotion I was feeling.

I replied asking if they could maybe answer my questions rather than some general comments i already know..... and got the following this morning - ive officially given up.

Its like they have been instructed to dodge the question - as this is now three different advisors completely ignoring the questions asked


Hi, Michael!

I hope you're doing well and good!

Apologies for the inconvenience. Regarding RTP per games, games indeed have different RTP. However, this does not mean that every play or series of plays will return this percentage. Players must understand that as wins are awarded randomly, then the return to them individually may not equate to the advertised RTP. Players can expect a return in a range from nothing to the maximum prize level for each individual play, and it can take a very long time for the pay-out from any particular session to converge to a game's long-run RTP average (think months not minutes).

Random games are not 'compensated', if there has been a series of losing plays it will not mean that it will be followed by a series of winning plays. The outcome of a single bet does not affect any other. The game is random therefore only stake what you can afford to lose.

If you have any concerns, don't hesitate to contact us!
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
@Gaz237
No im not - but i have been loyal to hills for years - and as a long standing customer i am entitled to ask questions, and receive an answer.

Although judging by their constant swerving... maybe not
 

johnnybagel

Full Member
Joined
Mar 4, 2019
Location
Manchester
I'm getting rageful reading these transcripts. I cant decide whether its deliberate dodging or just thick badly trained support staff. I usually find any common questions to do with offers etc are dealt with really effectively but if I want to ask something a bit more detailed they copy and paste whatever seems most appropriate but don't actually understand my question.
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
ok

Book of dead RTP 96 on both in game help and on the game
Legacy of Dead 96/96
Reactoonz 2 96/96
Same on the vegas section
Although on the vegas section the info screen before you enter the game gives the lower RTP's

As a rule of thumb, the in game helpfile for PNG games will be the correct one, as it's served directly from PNG not the casino.
@colinsunderland

But not anymore
in game files now show 94% on the Play n gos
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
The day raging rhino has it's rtp cut is the day I give up, it's 95.9% iirc so looking generous compared to some of these, or I'll move over to btg games if they stick to 96% even without autospin. not sure whether low variance games are tolerable at 94%, I use to play 'cats' by igt until I saw the rtp and had a face palm moment, explained a lot why it had such a narrow win margin and didn't seem capable of doing much.

I'm generally against the idea of a £2 limit, but if all these games [which tend to be HV] are dropping to 94% the responsible gambling argument in favour becomes stronger, perhaps even to a limit below £2.
 

Bunbu

Newbie member
Joined
Apr 25, 2021
Will Hill was taken over by US Caesars Entertainment about 2 weeks ago for approximately $4.0 billion, so expect the worst.

Caesars intends to sell all of its branches except those in the United States.

"We are thrilled to complete the acquisition of William Hill, combining two of the premier operations in the sports betting and iGaming industries under one roof," said Tom Reeg, CEO of Caesars Entertainment. "We look forward to announcing future sports partnerships that will drive long-term growth." The combined companies currently operate sports betting in 18 jurisdictions in the U.S., an industry-leading 13 of which offer mobile sports betting. The Company expects to be operational in 20 U.S. jurisdictions by the end of 2021.
 

johnnybagel

Full Member
Joined
Mar 4, 2019
Location
Manchester
They are selling off all the UK based stuff, including the website/online stuff. So depending on who buys it (888 are keen apparently) will depend on which direction it goes in over here
 
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