William hill. Positive feedback

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Evening all.
Took a promo from William hill this evening, it was a simple one, deposit £10 get £30 to play with.
Read the terms as per, went to open Kronos...insufficient funds, same with rhino, and any Williams slot.
Tried netent and my balance was fine and was able to play.
Contacted live chat to state no Williams are banned under your terms and conditions and why was I unable to play. Frankly the live chat was beyond poor and I opted to call William hill.
After many calls, all cut off or on hold I get through to a guy named 'rob' speaks perfectly understandable English, and was actually willing to help. Immiediently passed on my complaint to those further up the ladder, and then this is where I was beyond shocked....
He had read my live chat, read all my notes, realised I was a vip sports player from past years, then he was honest... told me it's almost impossible to get a manager to deal with my query this evening, but assures me I'll have a call back tommorow, he then goes into credit me £30 in real funds to compensate me, then to thank me for the issue in there terms and conditions.
Now As many will be aware William hill especially in the uk are huge, in all honesty they don't even really need half decent customer care, but this guy was different.
We had a 30 min chat about other casinos, there terms, he even asked if I could be contacted in future on how to improve the service they provide...bearing in mind I never asked a thing, or wanted anything, only to ask why certain games are not playable to me shows even with such a huge set up as them that there's decent reps wanting to help.
If only will hill had a rep like this guy on here, they would surerly go even bigger.
Just nice to post a positive about a casino. Sick of all the bad rep lots get, there's still advisors out there to restore your faith in a casino.
Kudos to 'rob'
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Evening all.
Took a promo from William hill this evening, it was a simple one, deposit £10 get £30 to play with.
Read the terms as per, went to open Kronos...insufficient funds, same with rhino, and any Williams slot.
Tried netent and my balance was fine and was able to play.
Contacted live chat to state no Williams are banned under your terms and conditions and why was I unable to play. Frankly the live chat was beyond poor and I opted to call William hill.
After many calls, all cut off or on hold I get through to a guy named 'rob' speaks perfectly understandable English, and was actually willing to help. Immiediently passed on my complaint to those further up the ladder, and then this is where I was beyond shocked....
He had read my live chat, read all my notes, realised I was a vip sports player from past years, then he was honest... told me it's almost impossible to get a manager to deal with my query this evening, but assures me I'll have a call back tommorow, he then goes into credit me £30 in real funds to compensate me, then to thank me for the issue in there terms and conditions.
Now As many will be aware William hill especially in the uk are huge, in all honesty they don't even really need half decent customer care, but this guy was different.
We had a 30 min chat about other casinos, there terms, he even asked if I could be contacted in future on how to improve the service they provide...bearing in mind I never asked a thing, or wanted anything, only to ask why certain games are not playable to me shows even with such a huge set up as them that there's decent reps wanting to help.
If only will hill had a rep like this guy on here, they would surerly go even bigger.
Just nice to post a positive about a casino. Sick of all the bad rep lots get, there's still advisors out there to restore your faith in a casino.
Kudos to 'rob'

Just checked my account. Not only did the guy give me a free £30. He left my bonus intact, so I got another free £30 to try my luck with.
I told him before he even offered me a small gesture of goodwill I'd make management well aware of how good he was.
Made my night that. Not the free stuff, but the fact a casino I had no faith in anymore and customer service I thought was worse than gout proved me wrong.
£30 transferred to sports for a bit of horse action tomorrow, and little slot play shortly.
Lovely Friday evening.
My faith in (casino) humanity is restored...for now anyway :)
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Just a update to the post. Managed a £150 withdrawl. Have £40 left in my balance.
All from a £10 deposit as I wanted a small play.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Just checked my account. Not only did the guy give me a free £30. He left my bonus intact, so I got another free £30 to try my luck with.
I told him before he even offered me a small gesture of goodwill I'd make management well aware of how good he was.
Made my night that. Not the free stuff, but the fact a casino I had no faith in anymore and customer service I thought was worse than gout proved me wrong.
£30 transferred to sports for a bit of horse action tomorrow, and little slot play shortly.
Lovely Friday evening.
My faith in (casino) humanity is restored...for now anyway :)

William Hill live chat is terrible, but phone support has always been ok for me. They are useless at writing T&C's though. I had an argument with live chat who insisted the terms of a bonus were 15 x D&B but refused - actually said, no I'm not showing you - to say where it said that....as the ones I had were 15 x B. Not deposited since.

you could do worse than sticking a little bit of your money on a small double on Un Guet Apens and Rolling Maul, pays about 35-1 at the moment ;)
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
wait til you run into an issue with these guys. They just tell you to bad and deal with it if you dont like it close account
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Always nice to come across someone who likes their job and does it conscientiously and well.

I'm sure your kudos will have further motivated him. Unfortunately, the talented and energetic reps like that soon either move upwards or onwards.

In recent earnings reviews the Will Hill management has committed to more investment and effort in getting their online operations to a higher level...let's hope that applies right across the spectrum - including Support.
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
willaim hill are awful. and have ripped me of in the past with there poor handling of bonuses.
not to mention you cant withdraw the deposit bonus money, after completer the wager.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I completed a withdrawl off £255, with only a £10 deposit. Processed no problem.
Not saying there fantastic as clearly they are that big they need not be as they will get custom either way, but credit where credit is due in this case.
Also makes a change praising a casino rather than me moaning at one :)
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I completed a withdrawl off £255, with only a £10 deposit. Processed no problem.
Not saying there fantastic as clearly they are that big they need not be as they will get custom either way, but credit where credit is due in this case.
Also makes a change praising a casino rather than me moaning at one :)
Second withdrawl. First was £150, made the rest to £255 with the loose change. Never have I had once a problem with a withdrawl, and a fair few have been 4 figures.
 

ricky

Experienced Member
Joined
Apr 5, 2016
Location
london
THIS IS HORRIBLE

No mention in T&C that you cant play bonus on non net-ent games


Macau is the same garbage
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
THIS IS HORRIBLE

No mention in T&C that you cant play bonus on non net-ent games


Macau is the same garbage

I agree. There's loads of games you can't play that are not on there excluded list.
That's why I rang up.
Only casinos can get away with such God aweful lying cheating terms, however the chat op I spoke to was great, that's what my opinion was based on, not actually William hills bonus.
 

ricky

Experienced Member
Joined
Apr 5, 2016
Location
london
the reason they do this is due to the mass of idiots who did the loopholes/blackjack loopholes

live casino is by far the most generous in all of the industry for non VIPS

Before the mass of bonus abusers they would offer me a £250 100% match every week on normal casino(bonus not cashable) but would also offer me 20% cashback( 20% cashback on bonus and deposit-so would get a £100 no wager cashback)

I only deposited like £1500 a month
 
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