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William Hill - No Support???

Discussion in 'Casino Complaints - Bonus Issues' started by darkpixie, Jun 18, 2006.

    Jun 18, 2006
  1. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    I was quite surprised as I saw on here nothing but good things about this casino to find that I did not get my 'instant' bonus on my 50. I deposited and got no bonus a few days ago. I contacted support right away and not a peep out of them, then I contacted them again, still nothing.
    Anyone got a clue on this one?
     
  2. Jun 18, 2006
  3. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    did you already log-in to the download casino and purchase chips? their system is a little different.
     
  4. Jun 18, 2006
  5. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ
    Maybe all of their Support are focus on The World Cup.

    ;) :rolleyes: ;) :p :cool: :cool:

    :D
     
  6. Jun 18, 2006
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    This is perfectly normal for William Hill.
     
  8. Jun 18, 2006
  9. loul

    loul Dormant account

    normal !!!!:mad: i'm waiting a cashout since 11 days now !!! and always nothing !!! i send them several emails ,i got any reply !!!!! i phone them and 3 days after no news for my neteller cashout !!!!!! :mad: :confused:
     
  10. Jun 18, 2006
  11. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    I finally got a response, and not to my liking either.

    Hi Nicola,

    Thank you for your e-mail.

    We have investigated your query and can confirm that you have never received any bonus from William Hill Casino. Therefore you are classed as New player to the casino and you are entitled to receive the new player bonus. In order to receive any bonus fund you need to first activate the bonus scheme by making a single chip purchase of $80 in the downloaded version of the Casino and not the Instant Play casino.

    When you have made the chip purchase of $80 your account will be matched with $80 of bonus fund.

    With regards,

    Lindsay

    William Hill
    Internet Customer Services


    Now I have 2 major problems with this, one is that the link I clicked said I would get an Instant bonus match on my $50 deposit and the second is that they are telling me I must activate the bonus scheme however, they do not give me the instructions on how I would go about doing so.

    Not impressed.
     
  12. Jun 18, 2006
  13. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    the instructions are in clear detail on their website.

    the only thing that is not clear is the way their system works in that you have to make the deposit and then log-in to their download casino and use your deposit to buy chips.

    it's an excellent casino. pretty silly to rail on WillHill when there are so many bad actors on the stage
     
  14. Jun 18, 2006
  15. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    This is from their T&C at the bottom of the page when you click on the "$80 New Player Bonus" button:

    Therefore, you can't just deposit $50 and get $50 in bonus. Or deposit $50 one time, deposit $30 another time and expect to get the $80 bonus. You HAVE TO deposit $80 (no more, no less) and then they will give you the bonus.

    And I think they pretty adequately explained that in the email, too. However, I will say that Will Hill needs to be "railed on" for their horrible customer service (or lack thereof). I've never personally had any problems with deposits/withdrawals (knock on wood), but dread it if I ever do.
     

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