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Bonus Complaint William Hill Doesn't Pay

Discussion in 'Casino Complaints - Bonus Issues' started by pinkycat, Aug 30, 2011.

    Aug 30, 2011
  1. pinkycat

    pinkycat Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    London
    I deposited 36£ into my William Hill account, made it into 1100£, sent them my documents, they approved them and I still haven't got paid and it's been weeks.
     
  2. Aug 30, 2011
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    You can contact the William Hill rep here. Not sure if he can help, but you can try
     
  4. Sep 1, 2011
  5. pinkycat

    pinkycat Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    London
    I did, still no reply. Anyone having problems with them?
     
  6. Sep 1, 2011
  7. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    I havent played there lately but when I did, I never had any problems at all.
     
  8. Sep 1, 2011
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Since you posted in the bonus complaint section would you care to elaborate on the bonus you played with and whether it is possible you breached their terms and conditions. If say, you deposited and got a bonus and bet the whole amount on roulette its likely your winnings will be voided. Approval of documents does not necessarily mean you will get paid if you did not adhere to the bonus terms. Let us know a bit more.
     
  10. Sep 2, 2011
  11. pinkycat

    pinkycat Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    London
    I am certain I didn't breach any terms. I played slots. Every time I email them, they reply that they are waiting for the security department and it's been weeks.
     
  12. Sep 2, 2011
  13. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    You may be right, chuchu, but anyway even if the OP did break any rule - William Hill shouldn't stay silent. Their Rep would better to step in and shed some light on the issue.
     
  14. Oct 5, 2011
  15. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    William Hill still owe me money.
    It is only a small amount that I haven't been bothered with but it pesters me.
     
  16. Oct 6, 2011
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Time to Pitch-A-Bitch?

    First please send the casino representative (if they have one here) a Private Message about your problem.
    Reps are listed here: http://www.casinomeister.com/forums/showroster.php

    After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
    (William Hills are not on those lists - I've already checked)

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    KK
     
  18. Oct 31, 2011
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    @ KK
    Can't PAB on William Hill.
    I've tried Max said they wont deal with CM.
     
  20. Nov 4, 2011
  21. Lucky_Diamond

    Lucky_Diamond Banned User - shill for 1bet

    Occupation:
    Studying
    Location:
    USA
    Of course they won't – to them it's your fault! They asked you for a lotta personal info, which you gladly delivered, to all your questions you got replies like „We're working on it“ when they are clearly NOT, or my personal favourite: „ Do not worry, we will take care of this issue and email you“ 1. They are not taking care of anything, b/ If they do email you, they usually do it to say sth's gone wrong and you can't have your money. I've played there, so trust me – I know. One day I've had it with those guys... I found 1bet – easy interface, every week new promotions/bonuses, CSR\s who don't lie to you...
     
  22. Nov 4, 2011
  23. swampwitch

    swampwitch ProfessionalUnderachiever CAG MM webmeister

    Occupation:
    Independent craftsperson specializing in chenille
    Location:
    Iowa, dammit.
    You found 1bet. But 1bet doesn't accept players from the US, so how would you know they have "CSR\s who don't lie to you."? SBR gives 1bet a shaky C, and at least one other book review site has it blacklisted. Two posts, two recommendations for 1bet. Are you an affiliate for 1bet by any chance?
     
    1 person likes this.
  24. Nov 5, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Warning...... shill alert!!!
     
    2 people like this.
  26. Jul 15, 2012
  27. hunnyliz

    hunnyliz Dormant account

    Occupation:
    CSR
    Location:
    Philippines
    hmmm

    they could be running security checks ;)
     
  28. Jul 25, 2012
  29. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Just as a pretty vague, kind of putting it out there comment. William Hill are a very well established/large/well regulated casino.

    They wouldn't try to intentionally do anyone over in the same way some of the dodgier outfits might from a cash-flow/downright dickhead perspective.

    They may however have a customer service issue that's holding things up, as is sometimes the case with the larger outfits.

    I didn't have a particularly great experience with them (purely from a useless CS perspective/ill informed) - so don't play there.

    Rest assured however that if you're owed the money legitimately (and you've not done anything naughty) - there's a 100% chance you'll get it.

    Give them a ring or something.

    Best of luck! :thumbsup:
     
  30. Jul 25, 2012
  31. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Im sure its solved now one way or another since this thread is from last year :cool:


     
  32. Jul 25, 2012
  33. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ha ha. You never know!

    I refer to the 'downright dickhead' comment above and attribute it firmly to myself. :D
     

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