SvenskaWilliam Hill `customer support`
- Thread starter stevemarl
- Start date
When your emails came in someone probably went "oh my god, we run a casino now too?".
I had a problem with the software locking me out after a PC crash 13 months ago and am still waiting for it to be fixed (I gave up hassling after 2 live chat sessions, 3 emails and 3 bug reports) so don't hold your breath Steve...this problem must be costing them 10's of thousands of pounds if everyone does what i did and just started playing Littlewoods instead
Simmo!
I had a problem with the software locking me out after a PC crash 13 months ago and am still waiting for it to be fixed (I gave up hassling after 2 live chat sessions, 3 emails and 3 bug reports) so don't hold your breath Steve...this problem must be costing them 10's of thousands of pounds if everyone does what i did and just started playing Littlewoods instead
Simmo!
SW2003 is right.
Astonishing as it may seem, this major and otherwise professional betting group cannot seem to get it's Support act together in this regard - they've been pissing off players by not responding to emails for at least a couple years.
You would think that by now a manager would have taken this in hand and sorted it out once and for all.
Astonishing as it may seem, this major and otherwise professional betting group cannot seem to get it's Support act together in this regard - they've been pissing off players by not responding to emails for at least a couple years.
You would think that by now a manager would have taken this in hand and sorted it out once and for all.
nafanny29
Dormant account
I would guess that most support staff get minimum wage, have too work long unsociable hours, have a thankless task and are overworked which = cr@ppy service.
I worked in a big UK bank and before they moved their telephony to Bangalore
I used to know someone who worked in the call centre. Got paid a pittance and was worked to the bone.
Just my 2c
I worked in a big UK bank and before they moved their telephony to Bangalore
I used to know someone who worked in the call centre. Got paid a pittance and was worked to the bone. Just my 2c
Thanks for all your replies: it does seem then that to have e-mails ignored is more or less par for the course. (At least I can stop getting paranoid)
To be honest, I could phone them but I prefer to submit anything requiring more than a straight yes/no in written form. I`m afraid CS staff often seem to have problems grasping anything more complex (why do I feel like a snotty t**t for saying that?)
I`m wondering if anyone here can help with my original problem (re WRs), or would it be better to post a new thread??
thanks
Steve
To be honest, I could phone them but I prefer to submit anything requiring more than a straight yes/no in written form. I`m afraid CS staff often seem to have problems grasping anything more complex (why do I feel like a snotty t**t for saying that?)
I`m wondering if anyone here can help with my original problem (re WRs), or would it be better to post a new thread??
thanks
Steve
Lanidar,
Basically at end Nov I had no outstanding WRs at Hills - all my account was withdrawable. I then deposited 25 & got 25 bonus (giving me a WR of 500) A couple of days later I had a bad day (won about 12 hands out of 60) - lost all the money, balance = zero. Now I find that I still have outstanding WR of 486 !!!! According to log I played 416 on that one session - and I MUST have wagered at least 236 as thats what I LOST !!! Obviously somethings amiss.
I`ve e-mailed their support 3 times in 8 days; no response. Which, for a firm of their size/`prestige` is utterly shameful.
2 points:-
1/ I thought that WRs used to be satisfied if `played to extinction`? I mean, they`ve got all THEIR money back, plus all YOUR money, plus any winnings you ever made.... Surely that`s a an optimal outcome for them?
(What incentive is there to deposit new cash if it immediately becomes locked in by a [surely obsolete] wagering requirement? There are other Casinos...)
2/ How vulnerable one really is when dealing with what are, effectively, virtual companies. A computer error somewhere shows myself as having x00 outstanding WRs about which I can do exactly bugger all it seems.
I`m left feeling that if even Hills can behave like this perhaps the whole business is a little ... sleazy? ?
Basically at end Nov I had no outstanding WRs at Hills - all my account was withdrawable. I then deposited 25 & got 25 bonus (giving me a WR of 500) A couple of days later I had a bad day (won about 12 hands out of 60) - lost all the money, balance = zero. Now I find that I still have outstanding WR of 486 !!!! According to log I played 416 on that one session - and I MUST have wagered at least 236 as thats what I LOST !!! Obviously somethings amiss.
I`ve e-mailed their support 3 times in 8 days; no response. Which, for a firm of their size/`prestige` is utterly shameful.
2 points:-
1/ I thought that WRs used to be satisfied if `played to extinction`? I mean, they`ve got all THEIR money back, plus all YOUR money, plus any winnings you ever made.... Surely that`s a an optimal outcome for them?
(What incentive is there to deposit new cash if it immediately becomes locked in by a [surely obsolete] wagering requirement? There are other Casinos...)
2/ How vulnerable one really is when dealing with what are, effectively, virtual companies. A computer error somewhere shows myself as having x00 outstanding WRs about which I can do exactly bugger all it seems.
I`m left feeling that if even Hills can behave like this perhaps the whole business is a little ... sleazy? ?
OK - tomorrow I`ll ring them. I just prefer e-mail, and there is still no excuse for their consistent ignoral (?) of my repeated mails. My original question was not ironic, I did think perhaps their CS dept had been overwhelmed with a DOS attack. Naive; it was just apathy after all. Shame.
Steve
ps Is it now normal for WR to continue after account is played to extinction?
Steve
ps Is it now normal for WR to continue after account is played to extinction?
I rang CS today and must admit they were faultless.
The problem was apparently because, after losing every penny in account, I then didn`t close the game down correctly (possibly as PC was on its way out the window???) - and was still open 9 days on!! Whilst I`d logged on to site since, I needed to visit particular game, mh BJ, so that it could re-run my last hand (bastard) then update logs
Anyway as I said the CS were really excellent - on the phone. If only they`d taken the 90 seconds it took to sort this and replied to one of my e-mails. Or just said `look we don`t do e-mail support any more ring us.... "
Steve
The problem was apparently because, after losing every penny in account, I then didn`t close the game down correctly (possibly as PC was on its way out the window???) - and was still open 9 days on!! Whilst I`d logged on to site since, I needed to visit particular game, mh BJ, so that it could re-run my last hand (bastard) then update logs
Anyway as I said the CS were really excellent - on the phone. If only they`d taken the 90 seconds it took to sort this and replied to one of my e-mails. Or just said `look we don`t do e-mail support any more ring us.... "
Steve
sw2003
Dormant account
stevemarl said:
Hey other players have already mentioned that they do reply to email or question sent from their question form available from their website! Which part of that is too difficult for you to understand? You don't know how to use a browser? That can't be since you have no problem posting here!
Vesuvio
Dormant account
That's the single most annoying thing at Cryptologic casinos - you have a horrible loss on every hand of a game of multi-hand BJ (dealer 6 which you've doubled and split most of your hands against turns into 21) - you close the game in disgust & try to do something else, but it insists you have to watch again as the casino rakes up all your betsstevemarl said:The problem was apparently because, after losing every penny in account, I then didn`t close the game down correctly (possibly as PC was on its way out the window???) - and was still open 9 days on!! Whilst I`d logged on to site since, I needed to visit particular game, mh BJ, so that it could re-run my last hand (xxxxxxxx
It doesn't even help if you play in 'turbo' mode as the cash is still taken slowly...Any chance of asking Cryptologic to remove this 'feature', Ryan Hartley or any other kind soul who might be reading this?
Simply having the software accept the game's completed at the moment the dealer's hand's known would be enough.
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sw2003 said:Hey other players have already mentioned that they do reply to email or question sent from their question form available from their website! Which part of that is too difficult for you to understand? You don't know how to use a browser? That can't be since you have no problem posting here!
Actually I did send e-mail through their website and they did not reply, 3 times. What part of that don`t you understand ?
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Customer ( ste) - 12/12/2004 10:53 AM
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