William Hill Casino RTP

[wobble33]

As a new member of Casinomeister I thought I'd add my experience of being a William Hill customer games slots player and the issue of RTP.

I joined WH 2 months ago, deposited £100 and took the £20 welcome bonus. This soon disappeared, ok it happens, so I thought I'd try another £100 and if I lost that I'd call it a day. Well, my luck was good and I won £600, so I cashed out. To be fair it only took a couple of days for the money to be in my bank account.

But since then the story has been different. I do understand that gambling is a risk and you should expect to lose if you take the risk. I've been gambling long enough to know that. The bottom line is that since my £600 withdrawal 2 months ago, I've deposited just short of £2000 and lost it all. More fool me, yes I accept that, but the RTP (if I could find it out!) must be shockingly low. I'm a regular player at 3 other on line casinos and over the past 5 years probably played at 10 others and can honestly say I've not experienced anything like it.

My deposits have not being in big chunks, usually £50, but sometime £100 and my stakes never exceeded £1.50 per spin. Typical results have been two £0.75 wins for £50 of play and I had one run of two £1.25 wins and three £3.00 wins from £100 of spins. Bonuses are rare, when they have come up the maximum total win from 10 spins has been less than £15.00.

So, I thought I'd check my RTP and so contacted the WH on line help. It was obvious the gentleman did not understand what RTP was and after nearly 30 minutes of going back and forth could not, or would not tell me. All he kept saying was that my average return should be 98% and the slots are regulated and calibrated. I therefore called WH customer service to be told that the gentleman on line would not have been able to help as English was not his first language, but then was curtly told that she could not help either as they were having "technical difficulties", so I am none the wiser.

I do realise that the claim is that casinos cannot influence pay outs, but it seems significant that many have had a similar experience with William Hill. I would certainly not recommend them given my experience. I get the feel that as a big player in the UK high street that customer service is not a priority. Maybe they're having to recoup some funds to pay their fine to 32Red!

CM is a great website btw

I know what you mean here chris but my experience has been with coral casino a playtech too. I play nothing but aces or faces. I know the stratergy on the back of my hand. I have accumulated over 190k comp points. gambling counts for comp points so lets take away 25%.
you post to get a royal flush every 47k hands? I have played treble this and still no royal flush! I have had 4 to a pat royal 16 times and not once have I made the royal! I am thinking about taking this up with corals because there is definitely something wrong here.

 

[Janek12]

I have had 4 to a pat royal 16 times and not once have I made the royal! I am thinking about taking this up with corals because there is definitely something wrong here.

Each time when you had a pat royal, you had a 1/48 chance you would get the royal flush. If you had 16 attempts, then the odds become 1/3 (48 divided by the 16 attempts). And now, for the sake of illustration, if you are familiar with roulette, try to recall for how many spins you have seen a dozen (the odds of which are 1/3) not showing up. Over my years of playing I personally encountered something around 30 spins without a certain dozen showing; and I experienced more than one series of this kind.
In other words, you could go without a royal flush in another 16 attempts x 30 = 480 attempts and, from the statistical point of view, it would still not be a reason for questioning the fairness of the game.

I make these calculations, without any proper background, out of necessity because I like to know my odds when I gamble, so please, anyone feel free to correct me, if my calculations are inaccurate in some way.

 

[wobble33]

Each time when you had a pat royal, you had a 1/48 chance you would get the royal flush. If you had 16 attempts, then the odds become 1/3 (48 divided by the 16 attempts). And now, for the sake of illustration, if you are familiar roulette, try to recall for how many spins you have seen a dozen (the odds of which are 1/3) not showing up. Over my years of playing I personally encountered something around 30 spins without a certain dozen showing; and I experienced more than one series of this kind.
In other words, you could go without a royal flush in another 16 attempts x 30 = 480 attempts and, from the statistical point of view, it would still not be a reason for questioning the fairness of the game.

I make these calculations, without any proper background, out of necessity because I like to know my odds when I gamble, so please, anyone feel free to correct me, if my calculations are inaccurate in some way.

hi janek

thank you for clearing my mind a lot here. not sure if I want to keep on trying for it though, or call it a day

 

[Janek12]

I know where you are coming from... I have not had a royal for months; by a rough estimate I must have played around one hundred thousand hands since the last one... The odds of the royal are simply "not good", as Nifty put it recently .
But still, IMO videopoker is one of the better options to play; IIRC, without a royal and straight flush, 9/6 JoB videopoker has around 97.5 % RTP, which is significantly better than the RTP of a standard online slot; and there is also the added bonus of the chance of hitting a royal or a straight flush and scoring a big win. That's how I view 9/6 JoB, I try to forget about a royal flush and try not to be teased by it and I play it simply as a 97.5 % RTP game .

 

[chris87]

They say you shouldn't chase your losses, but based on my experience at other casinos, usually things turn round, eventually.

Unfortunately that's not the case at William Hill. In 5 years playing at on line casinos, I've had the worst run of luck ever, with this casino. What is more concerning is that they still won't tell me my RTP either on individual games or in totality. They just say it's "not available." In all cases I've been polite and respectful with the 3 people I've spoken to.

I think this state of affairs is shocking and there seems to be a level of arrogance with this casino. Time to cut my losses and call it a day............

In my opinion....not recommended

 

[lotusch]

Unfortunately that's not the case at William Hill. In 5 years playing at on line casinos, I've had the worst run of luck ever, with this casino. What is more concerning is that they still won't tell me my RTP either on individual games or in totality.

100% agree with you on that!
That casino is on my personal blacklist,they sucked me dry over several months of no pays at all on any slots,no matter which ones I was playing.
Also very questionable is the amount of players there that won huge jackpots multiple times,same names appear in the winners list quite often.
One guy won the JP on Leprechauns Luck twice in the space of 3 days,eeeeeeeeeh yeah right!
Winning a jackpot once is a very slim chance for everyone hence players who won 3 or 4 jackpots in a space of a few weeks on that casino.
What are the odds of that occuring?

No they got a good chunck of money from me and I hope they are happy with it.

Also in my case they would not provide me with my overall RTP on their slots which was for me the final straw.

 

[chris87]

100% agree with you on that!
That casino is on my personal blacklist,they sucked me dry over several months of no pays at all on any slots,no matter which ones I was playing.
Also very questionable is the amount of players there that won huge jackpots multiple times,same names appear in the winners list quite often.
One guy won the JP on Leprechauns Luck twice in the space of 3 days,eeeeeeeeeh yeah right!
Winning a jackpot once is a very slim chance for everyone hence players who won 3 or 4 jackpots in a space of a few weeks on that casino.
What are the odds of that occuring?

No they got a good chunck of money from me and I hope they are happy with it.

Also in my case they would not provide me with my overall RTP on their slots which was for me the final straw.

Interesting that you (and others) found the same with WH.

I just don't believe that this kind of luck can be produced via a random number generator. Also I think the refusal to provide RTP speaks volumes.

It was an expensive lesson, one I won't repeat in a hurry!

 

[lotusch]

Interesting that you (and others) found the same with WH.

I just don't believe that this kind of luck can be produced via a random number generator. Also I think the refusal to provide RTP speaks volumes.

It was an expensive lesson, one I won't repeat in a hurry!

Aye,

I find their slots at least questionable but that's maybe because I am blinded by the fact that I lost thousands without a decent win on their slots.
Biggest ever win was 5000 Euro on my FIRST deposit of 50 Euro's.
After that,wins were non existant.
Bad luck?Maybe.
I think there is more to it as I found a few times when they credited me with 10% of my losses for a certain amount of time bonusses on any slot were triggered very often,would give me a few pound winnings and at a certain point the bonus fiesta was over and non to be triggered anymore.

Hmmmmmm?????

But I never questioned them,I just cut my losses and cancelled my account.
Never look back to that place anymore.

 

[chris87]

Aye,

I find their slots at least questionable but that's maybe because I am blinded by the fact that I lost thousands without a decent win on their slots.
Biggest ever win was 5000 Euro on my FIRST deposit of 50 Euro's.
After that,wins were non existant.
Bad luck?Maybe.
I think there is more to it as I found a few times when they credited me with 10% of my losses for a certain amount of time bonusses on any slot were triggered very often,would give me a few pound winnings and at a certain point the bonus fiesta was over and non to be triggered anymore.

Hmmmmmm?????

But I never questioned them,I just cut my losses and cancelled my account.
Never look back to that place anymore.

It seems that the pattern of a large win with the first deposit and then substantial losses is a common theme with WH. Unfortunately my good luck from my first deposit was no where near yours, being £600+ only.

Since then, nothing. I'd been afraid to look, but following your post I checked and found that I'd lost £2500 since my first deposit 3 weeks ago. In your case I guess you could argue that it's an "evening out" process to get to the average RTP, but either way there's something not right here and it's certainly not a random number generation pattern as you could argue that every spin has the opportunity to win or lose!

And their refusal to give you your RTP figure just stinks. I'll never touch them again.

Thanks