If you kick off an enquiry with live chat or Reps with a barrage of abuse and bad mouthing then you will lose their good will from the outset .
Exactly. I scanned through it quickly until I clocked his opening salvo at the first rep and decided that what he had typed to begin with was not worth taking inTo be honest i never even read what you were complaining about. All i saw was a load of garbage and abuse. That was enough for me.