William Hill Casino - No Review?

Matt44UK

On a Break
Joined
Apr 1, 2013
Location
Hampshire, UK
Since I joined this forum I've always been a bit baffled why William Hill Casino doesn't get a review here. Apologies if I've missed something obvious.... I have searched a bit!
No axe to grind here by the way, WillHill is my casino of choice.....despite going from a respectable profit a few months ago to being a good two grand down on the deal now lol!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I think BillHills consider CM accreditation neither here nor there and have never been interested in such, nor their offshoots like Joyland/Eurogrand etc. Their last bit of fame was paying 32red a million in compo for plagiarizing their trademark. I have nothing to do with them.
 

Matt44UK

On a Break
Joined
Apr 1, 2013
Location
Hampshire, UK
Ok, thanks you two.... I'd no idea about the connection of Wh to Joyland or Eurogrand, having said that I'd not heard of either site up until now so I'll do some research into that aspect. Chris87 well, I was under no illusions about the legality of (cough!) casinos "favouring" new sign-ups and yes, there was a point I could have walked away a grand up (in one crazy night) shortly after signing up..... Marvel Roulette just wouldn't STOP paying me stupid money but like a fool I ploughed it all back in... you know, the way you *do* ;-)
To put things in a nutshell though, I was just wondering why WH didn't get a review here and if it was down to, shall we say, any "editorial misgivings" ? Don't get me wrong I'm no shill for WH, I know full well the pitfalls of RNGs and the cursed laws of probablilty, but ..... curiousity kinda got the better of me regarding this (glaringly obvious to me) omission from the list of reviews.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
My advice is to stay away from that crowd.
Don't give a sh*t about customers and their slots behave at least doubtfull to say so.
But that my personal opinion.
I am done and closed my account with them.
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
My advice is to stay away from that crowd.
Don't give a sh*t about customers and their slots behave at least doubtfull to say so.
But that my personal opinion.
I am done and closed my account with them.

Agreed, their customer service is shocking and the fact that they won't give you your RTP speaks volumes to me.
 

mathsboy1975

Senior Member
webmeister
Joined
Apr 2, 2013
Location
UK London
To be fair I found in the past that WillHill customer service is pretty good. I don't quite see the relevance of them not giving you an RTP to be honest - I thought it was established that this is set by the slots provider and not by the casino - at the end of the day the bottom line is what is left in your account and if you really wanted to work it out you could easily do it yourself.
I actually had a nightmare run when I opened my account and lost my deposits in the blink of an eye. I reckon I was a good £800 down before I hit a good run at which point I ended up about £1K in profit so I do not buy into the conspiracy theory that they "let you win" when you sign up. I no longer play there as I have simply lost interest in all Playtech slots (Gladiator an exception) so I decided to close my account via permanent self exclusion. To that end I found the customer service reps very helpful and professional. I know they have a pretty bad press here but I always found them to be a solid outfit. They may not tick many of the boxes that people are looking for but speaking from the perspective of a UK customer, you feel much safer in the hands of the online version of a high street bookmaker than with some online brand that you have never heard from before. When I first started playing slots I would ONLY sign up for online versions of the high street bookie - now the world is a different place and the array of online casinos is vast.
I am just guessing here but perhaps that is why they are not too fussed about getting accredited here as they have that high street "old school bookie" history that automatically implies trustworthy and reliable behaviour (at least to the UK market base).
 

243 lines=daft

Senior Member
Joined
Jan 24, 2013
Location
Scotland
Billy Hills is my second most played Playtech joint after the Gala, and I'm playing through a William Hill match bonus at the moment. For the sake of balance it has to be noted their wagering requirement is 15x bonus which is pretty good relative to some of the most widely praised casinos on here.

Their playtech casino isn't as good as the Gala if you like the Great Blue type games (no Marilyn Monroe or Penguin Vacation!) but the Vegas casino is decent and has paid me out a lot just from the base game (still waiting for a prog jackpot..).

Their live dealer casino has some decent 'special nights' with bonus prize tickets and so forth (tonight they had golden playing cards that if dealt to you meant an instant 50 pound win), the kind of thing I would have hoped the 32 Red Playboy casino would have been better at (hint hint..)
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
Fair enough, but I've had terrible luck with WH over the past few weeks. Worse than any casino experience over the past 5 years.
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
Well, I gave them another try tonight, but probably not a great idea as my £100 stake on £1.00 spins went to zero in about 10 minutes.

Very poor, time to close my account I think.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Two grand down with William Hill over a few months from a reasonable profit!? Not bad, I was two grand down in 2-3 weeks from a small profit! :oops:

Certainly seems to be a pattern in that new customers win big and then are sucked dry. There's certainly been discussions about WH, see-

https://www.casinomeister.com/forums/threads/william-hill-casino-rtp.57117/

I'd be interested to hear your experiences

It is not possible, unless the slots are rigged, and someone is watching you constantly and deciding when to let you win, or there is an auto win trigger etc etc....which have never been proven to exist, and amount to rigging anyway.

If you think this IS the case....and it seems you do...then why keep playing when you know its all a con? Pretty silly if you ask me.

Mind you, since playtech control the games, by extension you would have avoid all playtech casinos as they must all be rigged as well.
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
It is not possible, unless the slots are rigged, and someone is watching you constantly and deciding when to let you win, or there is an auto win trigger etc etc....which have never been proven to exist, and amount to rigging anyway.

If you think this IS the case....and it seems you do...then why keep playing when you know its all a con? Pretty silly if you ask me.

Mind you, since playtech control the games, by extension you would have avoid all playtech casinos as they must all be rigged as well.

You're right it is pretty silly of me to keep playing there, hence I no longer will be from now on. Whether they're rigged or not I don't know, but I'm not the only person to have this experience with WH which seems significant. All I can say is that the slots here perform far worse than any other casino I've played with (which are mostly Playtech btw)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
WH has expressed their interest in coming on to the site. There have been some issues concerning the connection between their affiliate program and the old Cpays guys. This is where I've hit a few bumps. Nevertheless, I'll have them listed on the site next week possibly in the "Reservations" with an explanation about all of this.

As far as I'm concerned, WH as a stand alone casino is pretty good.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
The problem with Will Hill's casino is that they have two brands, run by entirely different people with entirely different operating methods. A bit of history:

Initially they ran a decent Crypto casino but support was terrible. They obviously had a casino "because everyone else had one" and put very little effort into it.

Then, one day, they did a deal with Playtech that turned out very lucrative for both parties. The problem here was they allowed Playtech (I assume) to launch "William Hill Casino Club". At the same time, they switched their main "William Hill Casino" product to Playtech so apart from the name and slight change to the logo, there was nothing to an untrained eye to differentiate them superficially.

The main casino stayed part of the Will Hill website, so anyone going to play sports etc would get that one while Casino Club became a stand-alone product. However, Playtech had taken over marketing and naturally enough, they pushed Will Hill Casino Club, not just to players but to affiliates, most of whom (myself included) assumed they were promoting the main casino.

The problem here is that the Casino Club had 48hr reverse times, no flushing, 72 hr cashout times, "chatty" support staff and what to many might seem like a more aggressive attitude but still above board and quite legitimate...just a different style of operating. Meanwhile, the main casino retained no reversing, same day cashouts and virtually no online support (still!) although that has got a bit better recently to be fair. That latter attitude IMO is much more condusive to a European audience and in line with the other bookies by-and-large.

Will Hill have since extricated themselves from the Playtech deal after they alledgedly found out that a lot of the Playtech staff were
You do not have permission to view link Log in or register now.
with their player database (they sacked a load of staff who I believe have since rocked up at Winner Casino) followed by a well publicised walk-out by the staff left behind. However it seems that Will Hill Casino Club still exists and is still being pushed so the 2-brand confusion remains.

Depending on which casino you are at probably affects how you view Hills I'd suggest.

PS. Just noticed something amusing in one of those articles: "One staff member told the newspaper: "Everyone's worried. The last two years have been really good. We all bought into the company's thinking, such as hating [rival group] Ladbrokes...". And following Hill's departure, what have Ladbrokes just gone and done....? ;)
 
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wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Two grand down with William Hill over a few months from a reasonable profit!? Not bad, I was two grand down in 2-3 weeks from a small profit! :oops:

Certainly seems to be a pattern in that new customers win big and then are sucked dry. There's certainly been discussions about WH, see-

https://www.casinomeister.com/forums/threads/william-hill-casino-rtp.57117/

I'd be interested to hear your experiences

well I have been a customer for a lot of years. but sadly not always played their casino lately. put in £180 the other day and accepted something like £34 bonus. went to my account, and to my astonishment I had over £3.4k to wager just for that small bonus :eek2: so I had a bit of fun and played aces or faces. I got the pat 4 aces @ £5 a strip. £400 off it lol. I thought I will wager all this wagering on great blue cos slots count 100% for wr. finished the wagering on unbelievably £1700.00 :eek:
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
It is just weird as I know the ropes of playing slots very very well.
I do realise the slots are there to make money for the casino and not for us.
So given this fact it is clearly you certainly cannot always leave a casino with a big bag of profit.

My problem with William Hill is that no matter what slot I played I felt it wasn't playing right.
I could deposit €500.00 and play it on for example Cash of the Titans (which is one of my favourite slots) and would not hit 1 single bonus and end up broke after just a 2 hour session on moderate stakes.
This could repeat itself a few times where bonusses would be very very scarce and when they appeared the payout was like 2x-5x stake. :eek2:

Then after a big huge losing streak you get your 10% cashback from losses during the week and all of a sudden it did not matter what slot to play,the bonusses were triggered super often and you could make a bit of a win back.

The difference in behaviour from the slots is 100% and I don't believe the variance in giving bonusses can be so different on any slot.
I mean,mostly bonusses would not show up and after some big losing streaks the slots all of a sudden tend to splash out bonusses at you constantly.

I have had this experience in both the Games section as well in the Vegas section.

I would love someone from WH to come on this forum and explain this to me.

People say,it is not possible for a casino to "make" first deposit players lucky players but my first ever deposit on WH was one crazy experience and I played at least 10 different slots and all of them were throwing money at me,they were very loose and bonusses appearing many many times.

If you then play weeks and weeks after that crazy day and bonusses seem to have dissapeared one wonders what is behind this.

I have never ever felt I was being cheated on by a casino as when you play certain slot you get to know them and also their behaviours.
You know basicly what to expect.

The slots on WH,I still don't get them even after thousands and thousands of spins.

A shame as they have a few very nice and fun slots! :oops:
 

Matt44UK

On a Break
Joined
Apr 1, 2013
Location
Hampshire, UK
WH has expressed their interest in coming on to the site. There have been some issues concerning the connection between their affiliate program and the old Cpays guys. This is where I've hit a few bumps. Nevertheless, I'll have them listed on the site next week possibly in the "Reservations" with an explanation about all of this.

As far as I'm concerned, WH as a stand alone casino is pretty good.

Thanks Cmeister and Simmo for your contributions, it's making a lot of sense now. Personally I'd never understood why they still persist with the "Vegas" casino, to me it's just idiotic, senseless duplication but I guess they're tied up in contractual obligations somewhere along the line, hence it stumbles on until such a time as they can adminster a coup de grace ;-)
YEARS ago, I used to play a lot of Keno (I know, I know!) when Wh was powered by Cryptologic and Cpays ...... I'd completely forgotten about it till you mentioned it, felling old now!
 

Matt44UK

On a Break
Joined
Apr 1, 2013
Location
Hampshire, UK
Just to let you know, when I followed that link in your post it appears that the story has been removed from the site (telegraph.co.uk story), but if I copy and paste it directly into my browser bar then it points me at a casinomeister page - clicking the link directly from your post doesnt seem to work (in my browser anyway)

Yep, same with my browser (Opera).
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
It is just weird as I know the ropes of playing slots very very well.
I do realise the slots are there to make money for the casino and not for us.
So given this fact it is clearly you certainly cannot always leave a casino with a big bag of profit.

My problem with William Hill is that no matter what slot I played I felt it wasn't playing right.
I could deposit €500.00 and play it on for example Cash of the Titans (which is one of my favourite slots) and would not hit 1 single bonus and end up broke after just a 2 hour session on moderate stakes.
This could repeat itself a few times where bonusses would be very very scarce and when they appeared the payout was like 2x-5x stake. :eek2:

Then after a big huge losing streak you get your 10% cashback from losses during the week and all of a sudden it did not matter what slot to play,the bonusses were triggered super often and you could make a bit of a win back.

The difference in behaviour from the slots is 100% and I don't believe the variance in giving bonusses can be so different on any slot.
I mean,mostly bonusses would not show up and after some big losing streaks the slots all of a sudden tend to splash out bonusses at you constantly.

I have had this experience in both the Games section as well in the Vegas section.

I would love someone from WH to come on this forum and explain this to me.

People say,it is not possible for a casino to "make" first deposit players lucky players but my first ever deposit on WH was one crazy experience and I played at least 10 different slots and all of them were throwing money at me,they were very loose and bonusses appearing many many times.

If you then play weeks and weeks after that crazy day and bonusses seem to have dissapeared one wonders what is behind this.

I have never ever felt I was being cheated on by a casino as when you play certain slot you get to know them and also their behaviours.
You know basicly what to expect.

The slots on WH,I still don't get them even after thousands and thousands of spins.

A shame as they have a few very nice and fun slots! :oops:

This would sum up my feelings exactly, apart from the bonus being triggered often lol. The same IGT slots I play on at other casinos certainly seem to behave differently at WH.

Obviously its up to Max, but if WH want to be accredited here I would have thought that they need to up their game considerably, including improving their customer service and at least understanding what RTP is and ideally agreeing to provide the stats.

They also have a win reversal timeframe which I believe is not approved of in principle on this site
 

Andy Walker

Full Member
Joined
Jun 5, 2013
Location
UK
To be fair I found in the past that WillHill customer service is pretty good. I don't quite see the relevance of them not giving you an RTP to be honest - I thought it was established that this is set by the slots provider and not by the casino - at the end of the day the bottom line is what is left in your account and if you really wanted to work it out you could easily do it yourself.
I actually had a nightmare run when I opened my account and lost my deposits in the blink of an eye. I reckon I was a good £800 down before I hit a good run at which point I ended up about £1K in profit so I do not buy into the conspiracy theory that they "let you win" when you sign up. I no longer play there as I have simply lost interest in all Playtech slots (Gladiator an exception) so I decided to close my account via permanent self exclusion. To that end I found the customer service reps very helpful and professional. I know they have a pretty bad press here but I always found them to be a solid outfit. They may not tick many of the boxes that people are looking for but speaking from the perspective of a UK customer, you feel much safer in the hands of the online version of a high street bookmaker than with some online brand that you have never heard from before. When I first started playing slots I would ONLY sign up for online versions of the high street bookie - now the world is a different place and the array of online casinos is vast.
I am just guessing here but perhaps that is why they are not too fussed about getting accredited here as they have that high street "old school bookie" history that automatically implies trustworthy and reliable behaviour (at least to the UK market base).

A good post thanks, it is informative. I'd only suggest the use of the enter button after a few lines of words to aid readability by using paragraphs.

Thanks for the post.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
This would sum up my feelings exactly, apart from the bonus being triggered often lol. The same IGT slots I play on at other casinos certainly seem to behave differently at WH.

Obviously its up to Max, but if WH want to be accredited here I would have thought that they need to up their game considerably, including improving their customer service and at least understanding what RTP is and ideally agreeing to provide the stats.

They also have a win reversal timeframe which I believe is not approved of in principle on this site

Hi Chris

This is intriguing to me. Can you clarify something? I thought the IGT games were part of their Vegas product which in turn is part of their main website. When I played there, it used to be there was no reversal period but there was when you played the Casino Club (stand-alone) product. But never on the main site (or indeed any site where the sportsbook wallet was integrated that I can think of).Can you clarify that you log into the main Will Hill website to play and when you withdraw here, the money remains reversible?

Many thanks,

Simmo!
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hi Chris

This is intriguing to me. Can you clarify something? I thought the IGT games were part of their Vegas product which in turn is part of their main website. When I played there, it used to be there was no reversal period but there was when you played the Casino Club (stand-alone) product. But never on the main site (or indeed any site where the sportsbook wallet was integrated that I can think of).Can you clarify that you log into the main Will Hill website to play and when you withdraw here, the money remains reversible?

Many thanks,

Simmo!


Hi Simmo,

Yes they have still huge reversal times,especially when you do a withdrawal request for example on a Friday evening.
The money then sometimes is reversable for a whopping 72 hours and won't be paid out until after Monday evening.
I have seen that both on cashing out on VEGAS and on GAMES section winnings.
Even when I was using Skrill as payout option I could reverse the withdrawal for nearly 3 days.

During weekdays it was mostly 24 hours which is still way too long in this day and age.
 
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