Willhill withdrawal pending

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
Hi

I’m experiencing an issue with William hill whereby I have 30k in withdrawals pending since Sunday 14th. It’s been 8 days now (6 working days) and all I’m being told it’s being’checked’. The service is diabolical. I’m chasing them every day and getting nowhere.

I spoke with gambling commission today who advised this is wrong and I should be advised on what is actually happening with it. I’ve to keep them informed on what’s going on. Gave me some hope to know that I’m not going crazy and this is actually ridiculous.

I totally understand the need for checks when it’s this size of withdrawal however it just shouldn’t take this long. A withdrawal is an every day occurrence with them and it shouldn’t come as a surprise. I’m a heavy player on other sites and had the odd delay but nothing like this.

I know people have had same issues as checked many forums but does anyone have any recommendations on how it got resolved?
I’m just purlexed they can’t give any kind of time frame and all I get is ‘be patient’ ‘it’s being checked’ ‘can’t give you a timeframe’. I’m ready to lose It
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Well you have not really shared any information.

Might be helpful if you stated how much you deposited. What sort of games you played and what stakes. And how you came to win 30k.

With that information people will be able to give you a more detailed answer. 30k is nothing to William Hill so having an idea what you played will help people know if a delay is to be expected.
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
I deposited £100 and played slots/games over that wkend. I play high stakes so the returns can be huge. I’ve had an account with William hill for over 10 years but rarely deposit with them.

My question is if anyone has had this happen and what they did to get a resolution
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Ahhhh William Hill...great for a quick straight forward session however try getting something resolved over chat and you may struggle. Also the only casino that has ever bonus banned me in 8 years of slotting. I went back a year asking to have the ban removed as I'd served a year without being able to even have a 5 free spin offer. They were having none of it and wouldn't even discuss the issue with me.

Fair enough, I took my money elsewhere!

I agree with Paul above. We need more information really. 8 days pending is not normal IMO.
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
Ahhhh William Hill...great for a quick straight forward session however try getting something resolved over chat and you may struggle. Also the only casino that has ever bonus banned me in 8 years of slotting. I went back a year asking to have the ban removed as I'd served a year without being able to even have a 5 free spin offer. They were having none of it and wouldn't even discuss the issue with me.

Fair enough, I took my money elsewhere!

I agree with Paul above. We need more information really. 8 days pending is not normal IMO.
Just out of interest why they bonus ban you? Never had that happen before. Tbh their bonuses are pretty poor anyway hence why hardly play with them
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Hi

I’m experiencing an issue with William hill whereby I have 30k in withdrawals pending since Sunday 14th. It’s been 8 days now (6 working days) and all I’m being told it’s being’checked’. The service is diabolical. I’m chasing them every day and getting nowhere.

I spoke with gambling commission today who advised this is wrong and I should be advised on what is actually happening with it. I’ve to keep them informed on what’s going on. Gave me some hope to know that I’m not going crazy and this is actually ridiculous.

I totally understand the need for checks when it’s this size of withdrawal however it just shouldn’t take this long. A withdrawal is an every day occurrence with them and it shouldn’t come as a surprise. I’m a heavy player on other sites and had the odd delay but nothing like this.

I know people have had same issues as checked many forums but does anyone have any recommendations on how it got resolved?
I’m just purlexed they can’t give any kind of time frame and all I get is ‘be patient’ ‘it’s being checked’ ‘can’t give you a timeframe’. I’m ready to lose It
If you have a history of reversing withdrawals they will just be waiting for your moment of weakness and if you don’t have a history they will still be hoping you start now.

DON’T DO IT HOWEVER FRUSTRATING IT MAY BE.
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
If you have a history of reversing withdrawals they will just be waiting for your moment of weakness and if you don’t have a history they will still be hoping you start now.

DON’T DO IT HOWEVER FRUSTRATING IT MAY BE.
Don’t worry I wouldn’t. It’s gone past that point anyway. It’s not there for me to reverse. If I check payment history they show as if it’s been processed. Only when it didn’t hit my account I called and they said pending
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
If you go on and ask them to disable the reverse function they did with me: never seen it since.

There’s a thread on here about the guy who won 104k from a 40p stake - think they gave info on that thread about any waits etc.

Decent casino but their support is up there, tho not as bad, as Ladbrokes
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
If you go on and ask them to disable the reverse function they did with me: never seen it since.

There’s a thread on here about the guy who won 104k from a 40p stake - think they gave info on that thread about any waits etc.

Decent casino but their support is up there, tho not as bad, as Ladbrokes
See i love Ladbrokes. One of my faves. Never had any bother with them ever. I don’t need the reverse option disabled
Ok thanks I’ll check out that post
 

Lacoste2020

Banned User
Joined
Jul 17, 2019
Location
Mayence
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QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
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I know! I don’t. Not sure why everyone saying this that’s not the problem here and I don’t have the option to do so even if I wanted to
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Just out of interest why they bonus ban you? Never had that happen before. Tbh their bonuses are pretty poor anyway hence why hardly play with them

No idea. Though I suspect it was due to me using a free £5 a day to play on starburst link that was posted on here a couple of years back.

The link wasn't disabled at their end after the promo close date listed and so it could still be claimed up to a week later I think it was until someone noticed :laugh: Still, it was their oversight- people wouldn't have been able to do this had they had their shit together at their end.

I reckon this is what did it. I never managed a cashout from it anyway as it had 30x wager!
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
No idea. Though I suspect it was due to me using a free £5 a day to play on starburst link that was posted on here a couple of years back.

The link wasn't disabled at their end after the promo close date listed and so it could still be claimed up to a week later I think it was until someone noticed :laugh:

I reckon this is what did it. I never managed a cashout from it anyway!

Now that sounds like the reason:laugh: . That actually for once looks like a genuine reason for bonus banning someone.

But the shame of it. Getting bonus banned for a free fiver on starburst of all games:eek2:
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Now that sounds like the reason:laugh: . That actually for once looks like a genuine reason for bonus banning someone.

But the shame of it. Getting bonus banned for a free fiver on starburst of all games:eek2:

:laugh: :laugh: :laugh: :laugh:

I did think it was strange at the time. Thought they must have extended the date of the promo or something. When I got bonus banned, I put two and two together and realised the promo was most likely intended to end on the date specified after all :laugh:
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Hmm what checks would these be? The CMA ruling should have put that to bed and no casino has any excuse to delay a withdrawal.
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
No idea. Though I suspect it was due to me using a free £5 a day to play on starburst link that was posted on here a couple of years back.

The link wasn't disabled at their end after the promo close date listed and so it could still be claimed up to a week later I think it was until someone noticed :laugh: Still, it was their oversight- people wouldn't have been able to do this had they had their shit together at their end.

I reckon this is what did it. I never managed a cashout from it anyway as it had 30x wager!
Hmm what checks would these be? The CMA ruling should have put that to bed and no casino has any excuse to delay a withdrawal.
im assuming you’re referring to the legislation that was passed in May? That’s what the commission said to me also. They just said checks. It’s with security/payments. I know that gaming checks are usually done for higher amounts but it doesn’t take this long. There’s no good reason for this long a delay
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
im assuming you’re referring to the legislation that was passed in May? That’s what the commission said to me also. They just said checks. It’s with security/payments. I know that gaming checks are usually done for higher amounts but it doesn’t take this long. There’s no good reason for this long a delay

Yep, not only was the commissions aim to promote responsible gambling and bring operators to task over verification failings but it took advice from the Competition and Markets guys and legislated for that in terms of unreasonable delays to withdrawals and the operator would have to clearly advise on any situation which may arise which could cause any delay prior to anything arising.
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
Yep, not only was the commissions aim to promote responsible gambling and bring operators to task over verification failings but it took advice from the Competition and Markets guys and legislated for that in terms of unreasonable delays to withdrawals and the operator would have to clearly advise on any situation which may arise which could cause any delay prior to anything arising.
I’ve to call the commission back in morning so will see what they say. They thought by me mentioning I’ve spoken with them it might make willhill get a move on but no progress today. I’m so frustrated with this now. It’s turned a happy moment in to a stressful week. I wouldn’t mind as much if I was being updated and told what the hell is going on but it’s the same robotic responses. Have zero confidence in them
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Whenever this sort of thing happens I always expect that they are wishing for either of two things. One is to find any infringement of their rules,no matter how small. The other is the hope that the player will reverse withdraw out of frustration and blow it all.
With the commission on board I am quite sure that you will get your money because if you had broken a rule then they would have cited it by now
 
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snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I know! I don’t. Not sure why everyone saying this that’s not the problem here and I don’t have the option to do so even if I wanted to
Because so many people do and we wouldn’t want you to become another victim so we are just looking out for your best interests.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Whenever this sort of thing happens I always expect that they are wishing for either of two things. One is to find any infringement of their rules,no matter how small. The other is the hope that the player will reverse withdraw out of frustration and blow it all.
With the commission on board I am quite sure that you will get your money because if you had broken a rule then they would have cited it by now

Its actually scandalous. I know the commission are looking at pending withdrawals and there relevance. Hopefully they just get rid of them altogether even if that has a knock on effect of receiving money(which it shouldn't).
 

QueenK

Newbie member
Joined
Jul 18, 2019
Location
Jersey
Whenever this sort of thing happens I always expect that they are wishing for either of two things. One is to find any infringement of their rules,no matter how small. The other is the hope that the player will reverse withdraw out of frustration and blow it all.
With the commission on board I am quite sure that you will get your money because if you had broken a rule then they would have cited it by now
Yes that’s exactly what I’m feeling. Like they’re looking for something. I know nothing untoward exists and I played the exact same as I do on all my other sites so they can try but they’d be wrong and I’d fight it all the way.
I just feel it’s shady when you can’t give a timeframe, even an approx one or advise the player what is being checked or what stage it’s at. They should be able to estimate the resolution pretty well by now given they do these checks every day. It’s incompetence that they can’t provide more than what they are. Honestly after this I will never deposit another penny with them. Absolute amateurs
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Yes that’s exactly what I’m feeling. Like they’re looking for something. I know nothing untoward exists and I played the exact same as I do on all my other sites so they can try but they’d be wrong and I’d fight it all the way.
I just feel it’s shady when you can’t give a timeframe, even an approx one or advise the player what is being checked or what stage it’s at. They should be able to estimate the resolution pretty well by now given they do these checks every day. It’s incompetence that they can’t provide more than what they are. Honestly after this I will never deposit another penny with them. Absolute amateurs
I wouldn't call them armatures as they are one of the biggest operators in the UK you will get paid as the guy on here who touched for 120k with a 40p bet got paid.
You are risking dragging it out even longer one of their own sees this thread and thinks F her we will drag it out even longer it's been processed give them time to do their due diligence (as they call it) 30k is a shit load of money if I was an operator I would also be ensuring all was in order before pay out.
Settle petal lol
 
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