I have had a rather strange issue with William Hill this morning and I am wondering where I stand and whether there is anything I can do about it. Hopefully this is posted in the correct place...
So, to summarise -
1. In early 2018 I self exclude from Mr Green Casino
2. In early 2019 William Hill purchase Mr Green
3. Today my William Hill account is excluded automatically due to them doing a database match
I have a large number of open ante post bets on william hill, but after speaking with their support I am unable to login until 2023...
I used Will Hill for my sports bets as I was able to exclude Casino access but retain access to sports.
Obviously when I excluded from Mr Green, they had no association with William Hill.
Where do I stand here? Is this standard practice after a merger? What happens to my open bets and any winnings should the bets win?
Thanks
Simon
So, to summarise -
1. In early 2018 I self exclude from Mr Green Casino
2. In early 2019 William Hill purchase Mr Green
3. Today my William Hill account is excluded automatically due to them doing a database match
I have a large number of open ante post bets on william hill, but after speaking with their support I am unable to login until 2023...
I used Will Hill for my sports bets as I was able to exclude Casino access but retain access to sports.
Obviously when I excluded from Mr Green, they had no association with William Hill.
Where do I stand here? Is this standard practice after a merger? What happens to my open bets and any winnings should the bets win?
Thanks
Simon