All i can say is wow to action online casino, their support team has reached a new level of incompitance.
I called them again after 12 days since my withdraw request. Called daily since the 15th everyday i get a different story. on the 15th its 2 business days from the 13th. Call on 16th it should be in your account by the 17th because it takes 4 days to clear moneybookers....
Today the 18th i call, the lady tells me that, after the 4 business day pending period, there is another 4 business day for money to show up in my moneybookers. Im thinking wtf are you talking about? Moneybookers shows up instantly, and i get a email informing me of this. (Not like neteller that might take a day to show up).
So then i tell her wouldnt today be the 8th business day so i should get paid by end of business day today?
No because it seems i didnt send in my ids till the 12th so i would have to wait. Then after this i was arguing with her for about 20 mins, stating i sent in my ids on the 8th and even called to confirm. Just to let you guys know if i hadnt sent in my ids on the 8th, my withdrawal wouldnt have gone into "processing mode" because it takes 4 business days to go from pending to that.
Then she "found" this info. But got another problem. She stated on the 12th i didnt send in a phono id (The support person i talked to on the 12th was stupid enough to not check his records either, i had to explain to him i sent it on the 8th, but guess was stupid enough to put in notes, didnt get photo id
)Then i stated to her, i sent it along on the 8th. She went all quiet, please hold.
F%#@ing 20 minutes later she comes back telling me to hold again.
Great Job!
Another 7 mins later she comes back, oh sorry sir we have made a mistake you should have had your money on the 15th, and i should have my money, you guessed it by tomorrow.
Now, still 3 problems.
1. My RAF isnt credited even though i sent off a email about 4-5 days ago, still no response.
2. My withdrawal still not in my account.
3. I have wasted a $50 phone card on them, can i get them to comp me for that?
I called them again after 12 days since my withdraw request. Called daily since the 15th everyday i get a different story. on the 15th its 2 business days from the 13th. Call on 16th it should be in your account by the 17th because it takes 4 days to clear moneybookers....
Today the 18th i call, the lady tells me that, after the 4 business day pending period, there is another 4 business day for money to show up in my moneybookers. Im thinking wtf are you talking about? Moneybookers shows up instantly, and i get a email informing me of this. (Not like neteller that might take a day to show up).
So then i tell her wouldnt today be the 8th business day so i should get paid by end of business day today?
No because it seems i didnt send in my ids till the 12th so i would have to wait. Then after this i was arguing with her for about 20 mins, stating i sent in my ids on the 8th and even called to confirm. Just to let you guys know if i hadnt sent in my ids on the 8th, my withdrawal wouldnt have gone into "processing mode" because it takes 4 business days to go from pending to that.
Then she "found" this info. But got another problem. She stated on the 12th i didnt send in a phono id (The support person i talked to on the 12th was stupid enough to not check his records either, i had to explain to him i sent it on the 8th, but guess was stupid enough to put in notes, didnt get photo id
)Then i stated to her, i sent it along on the 8th. She went all quiet, please hold.F%#@ing 20 minutes later she comes back telling me to hold again.
Great Job!Another 7 mins later she comes back, oh sorry sir we have made a mistake you should have had your money on the 15th, and i should have my money, you guessed it by tomorrow.
Now, still 3 problems.
1. My RAF isnt credited even though i sent off a email about 4-5 days ago, still no response.
2. My withdrawal still not in my account.
3. I have wasted a $50 phone card on them, can i get them to comp me for that?
I feel sorry for referring my friend now. I told him to put in 30 pounds to get 30 pounds, he loves slots. That day neteller went down for some reson and he actually deposited 150 pounds, 5 lots of 30 pounds. He got 125 pounds comming out with 60 pounds that cant (hasnt passed wagering requirements).
