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Wildjack once again not paying

Discussion in 'Casino Complaints - Non-Bonus Issues' started by buzzweisergrl, Sep 4, 2007.

    Sep 4, 2007
  1. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    Won't I ever learn. Played at wildjack whichi is a JF company. Won $1200 dollars and received in about 16 days. Then few days later cashed out for $600 and what a surprise. Still waiting. It will be 4 weeks on Friday that I cashed out. Never waited this long for my money except back in feb.when the money was confinscated. Finally got that in May. Anyone else having problems besides the post of extra debits being taken? They won't even entertain the idea to call the processor and make sure everything is ok until it has been six weeks. Then if there is something wrong then it will be another 21 working days. I am so glad I am no longer playing online casinos. Just want my money.
     
  2. Sep 5, 2007
  3. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Reply from David Brickman at the Jackpot Factory

    Hi Buzzweisergrl

    This is David Brickman from the Jackpot Factory. I will look into your withdrawal, let you know what the hold up is and how we will solve it.

    All the best,

    David Brickman
    Jackpot Factory Spokesman
     
  4. Sep 5, 2007
  5. same_old

    same_old Webmeister PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    WoW, you got a speedy response to your post, Thats a good start id say.
    Well done for the speedy response there Brian, will get you kudos here.
     
  6. Sep 5, 2007
  7. GGW Laurie

    GGW Laurie Webmeister webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    nothing better than seeing the casino reps posting on the forum and trying to take care of the players issues:thumbsup: almost gives you that warm fuzzy feeling inside!!:)
     
  8. Sep 5, 2007
  9. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    David,

    Thank you for the speedy response. I told them that if I had not received my monies by Friday 9/7 that I would contact them and have them check into it. Don't understand why that can't call and find out when the check was actually sent.
     
  10. Sep 5, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Bad policy, given that their processor is owned by the same people behind the Jackpot Factory. The processor ONLY handles payouts for the 5 JF casinos, no other clients, so it is BS to make players believe they are independent.
    Perhaps this shows that the problems back in Feb for USA players was NOT a "once off" issue, but something that is going to keep on happening every time something interrupts the flow, such as the US banks finding out where the transfers or checks come from (gaming).
    6 weeks is just too long to claim as "normal processing time". Postal delays are never this long unless there has been a problem that needs looking into, such as the check never having been sent.
    I have had numerous past instances where the JF processor has screwed up, and each and every time I have experienced a delay it has turned out to be a problem that has cropped up which no-one at the processor discovered UNTIL they were asked to look into it. These were all Neteller transfers, so there should have been less to go wrong than with a check (yet things DID keep going wrong).
     
  12. Sep 7, 2007
  13. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    I KNOW WHAT YOU'RE GOING THROUGH BUZZ

    Hi Buzz, guess misery loves company. Read my thread in online casinos about JF Double Dipping. A nightmare that keeps continuing. Don't be fooled, Brickman promised me he'd get right on it too, good luck with that. These guys are in the process of reducing their name to MUD!
     
  14. Sep 7, 2007
  15. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    Same old and lauriejim, please also take a look at what I am going through with this group. Vinyl, please PM me with any info you have on these two processors. That may explain alot of my hassle with them. Thanks alot, these guys need to go away if only for incompetence if nothing else.
     
  16. Sep 7, 2007
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Er, what does MUD mean? Must U Deposit?
     
  18. Sep 7, 2007
  19. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    Not sure ChuChu, all I know is they took an extra deposit from me and want to pay it back with bonus $$$ (with wager requirements!!!) Read my thread in online casinos for the details.
     
  20. Sep 7, 2007
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I have just read it and am disappointed by their non-responsiveness and unwillingness to shoulder any of the blame. $75 in the account and expecting you to jump up and down with glee? That's an insult IMO. As with the case on Betfred, the casino must know when they should take all or part of the blame and make amends accordingly. Overall, in the past year there have just been too many casinos/groups that have gone downhill, be they MG,RTG or Playtech. I sincerely hope that they are weeded out soon and that we have a better,REGULATED gaming environment in a year's time or so.
     
    1 person likes this.
  22. Sep 7, 2007
  23. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    absolutely agree ChuChu. I guess if it's any consolation to me, over 600 online gamblers have so far read my experience with these clowns, so hopefully some good will come of it and others won't have to go through this either. Appreciate your feedback on this, I know you've been around here a long time as well. Good night (at least here in California anyway!)
     
  24. Sep 7, 2007
  25. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    I received my money yesterday. Have not had a chance to pm David Brickman
    Like I said I have had only 1 problem with some money from february and I have cashed out over 25k from them. I contacted David about the february money and I finally received that. I did play $20 dollars yesterday and won 2400 off of that. Hopefully no problems will arise with that withdraw.
     
    1 person likes this.
  26. Sep 8, 2007
  27. trips to win

    trips to win Dormant account

    Occupation:
    own a hospitality business
    Location:
    upstate NY
    Wow - congrats on your latest win! I'll give ya 5 bucks if you PM me your luckiest games and/or playing strategies ;)
    For me, the games have been drier than a popcorn fart when I play them.
     

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