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Wild Vegas Casino - DO NOT PLAY !

Discussion in 'Online Casino and Poker Complaints - old section' started by Lukas85, Jul 22, 2004.

    Jul 22, 2004
  1. Lukas85

    Lukas85 Dormant account

    I hereby advise not to play at You must register/login in order to see the link. :

    07-09-04 I deposited 100$ and wagered this amount 15x times to be granted the 222$ sign-up bonus. After meeting the wagering requirements the bonus kicked in correctly and I cashed out my initial deposit+winnings (also winnings resulting from the bonus). This cash-in was returned 6 days (!) later - with the absurd explanation:

    Since this does not make sense at all Ive sent them the following email several times but up to now they just keep ignoring my emails:

    Furthermore their livechat-feature is never available...

    I strongly reccommend not to play at this casino.

    greetings
    Lukas
     
  2. Jul 22, 2004
  3. marcolino

    marcolino Dormant account

    Location:
    Italy
    "The terms and conditions on the initial deposit are as follows:

    a.. Deposit must be between $10.00 and $100.00.
    b.. The deposit made must be played 15 times or to 90% loss before the
    bonus will be added to the account.
    c.. The sign-up bonus is non cashable and the maximum amount you can cash
    out is $2000"

    ... revolting rules !
     
  4. Jul 22, 2004
  5. HateMG

    HateMG Dormant account

    Location:
    Brooklyn, NY
    This figure of $4830 was derived from (d+b)*15 (100+222)*15 = 4830.
    But T@C does not say you have to wager the bonus 15 times only your deposit.
    You have a good case against them but save that page somewhere for future referance just in case if they change T@C.
     
  6. Jul 22, 2004
  7. Lukas85

    Lukas85 Dormant account

    For the first time within the last 14 days or so livechat was available:

    will see what happens...
     
  8. Jul 22, 2004
  9. jpm

    jpm Dormant account

    Take Your Account Number Out!

    p.s. that Mark is a cute s.o.b. isn't he?
     
    Last edited: Jul 22, 2004
  10. Jul 23, 2004
  11. Lukas85

    Lukas85 Dormant account

    today I recieved this email:
    "so far- so good" I thought but then reviewed my withdrawal history:

    They had removed 222$ from my withdrawal request in the amount of 352$!!!

    Thats why I intented to write the following letter to them but as so many times before the email comes back because it couldnt be delivered.... - what a BS:

    This whole thing is really starting to piss me off... :-(

    stay away from this place if you want to be paid fast and without bothering complications....

    Lukas
     
  12. Jul 23, 2004
  13. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    HAHAHAHAHAHHAHAHAHHHAHAHA!!! :lolup:

    I do really hope you get this mess straightened out and the money you're owed, but that gave me my laugh for the day!

    "Since you just gave me a casinomeister link I thought you wanted us to donate to one of his charities, the winnings you had from here." :notworthy
     
  14. Jul 23, 2004
  15. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)

    Yup funny as hell! :lolup:
     
  16. Jul 23, 2004
  17. jpm

    jpm Dormant account

    I think it was more of a wise-ass remark. That CSR's whole attitude seemed pretty cheeky through that live chat session.

    Lukas, that is how many of those sticky bonuses work. When you make your first cashin, they withdraw the bonus amount from that cashin and send you the balance. That part is usually spelled out in the T&C pretty clearly at places that use sticky bonuses.
     
  18. Jul 23, 2004
  19. Lukas85

    Lukas85 Dormant account

    well, I wasnt too sure whether this guy is just silly or whether he simply wanted to tease me...

    JPM, if it was a sticky bonus like at many playtech casinos, working the way you just described there should be some paragraph like:

    instead it only says at WVC:

    from that statement one can draw the conclusion that you can go on playing solely with the bonus money after cashing-in deposit+possible winnings before and that you can withdraw winnings resulting from play with the bonus. Wouldnt you think so, too?

    Lukas
     
  20. Jul 23, 2004
  21. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Nope. Me, personally? I'd assume that the bonus was sticky and would be withdrawn from the casino upon your withdrawal of your deposit and/or winnings.

    The first paragraph is obviously clearer about it, but I'd err on the side of the caution and still believ what I've said above if I saw the second one.
     
  22. Jul 24, 2004
  23. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    The key part of the conditions is probably this "the sign up bonus is NON-CASHABLE". When it says that it usually means that the bonus is sticky.
     
  24. Jul 25, 2004
  25. Lukas85

    Lukas85 Dormant account

    beside the question whether its correct to only pay out 130$ instead of 352$ their statement....

    ... was simply wrong - no money has arrived yet. :-/
     
  26. Jul 25, 2004
  27. DeMango

    DeMango Dormant account

    Occupation:
    Postal Clerk, Residential Contractor
    Location:
    Englewood, FL USA
    Maybe the money is in Casinomeisters Netteller account!
     
  28. Jul 29, 2004
  29. jpm

    jpm Dormant account

    To me its too ambiguous to know which way it would work. I probably would call and email to find out exactly how it works, the email being to backup what's said in the phone call and to have it in writing. But all that shouldn't be necessary if they'd just write it up clearly in the first place.
     
  30. Jul 30, 2004
  31. Lukas85

    Lukas85 Dormant account

    well Ive now recieved at least 130$ . The 222$ were removed completely and it make no sense to try to fight for them to be returned.

    You still better avoid this place if youre looking for some trouble-free gambling...
     
  32. Sep 9, 2004
  33. Gogz

    Gogz Dormant account

    Location:
    UK
    I have been waiting for a cashin since July. The first time it was refused because it wa "less than the bonus" (so what?). The second time I requested it (4 August) it is still pending now.
    They close 'tickets' without replying, and I have yet to see live chat available. Plenty of messages left, but none replied to.
     
  34. Sep 28, 2004
  35. Gogz

    Gogz Dormant account

    Location:
    UK
    Not had them pick the phone up yet either.
     
  36. Dec 19, 2004
  37. Gogz

    Gogz Dormant account

    Location:
    UK
    They coughed up $82 in the end; they owed me $110 but I'll take whatever I can get and not return.
     
  38. Dec 27, 2004
  39. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI

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