Wild Slots requiring NOTARIZED documents via SNAIL mail

SlotsMania

Dormant account
Joined
Sep 14, 2016
Location
Infront of Keyboard
Just letting you know that they just asked me notarized documents, which needs to be sent via SNAIL MAIL.

I can provide them all, but requires quite a lot of extra effort, time and money to do this.

So not recommended if you have better options available.


Dear Customer,

Your account has triggered a security alert in our system. As security (for both us and our customers) is a high priority of ours, we require you to verify your account by sending us certain required documents. Your account will be frozen during the time of this verification.

Please send us the following information in an email.

1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front).

2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days.

3. A screenshot from within the e-wallet used for deposit.

4. A photo holding your passport next to your face.

5. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address:


Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to:

Everymatrix
Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3
030039 Bucharest
Romania

We will need full contact details of the notary used so that we can confirm the authenticity of the documents we have received. This means you will have to bring your bank statement and ID/Passport to the notary to have them notarized and also verified that you are the person stated in the documents.

Account security and fraud prevention is highly important to us and we hope you appreciate our efforts to keep our site and customers secure.

We thank you for your cooperation in this matter.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
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I can't even find a casino called Wild Slots... :confused:
Are you sure you got the name right?

AFAIK the only casinos who do this are one's with Playtech software - it is standard practice with most (not ALL) of them.
It is totally outrageous IMHO and players should avoid playing at such places that make this ridiculous verification request. :mad:

KK
 

Jono777

Ueber Meister
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mm4
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May 13, 2014
Location
Wolverhampton
This seems like a request direct from EM themselves rather than the casino management / security team.

Hopefully Eric will spot this and shed some light, very strange request IMO.

Glad I don't get requests like this, one I don't have a passport and two I'd be bombarded with 'date' requests from female casino employees which I couldn't accept due to said no passport :(
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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May 22, 2012
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the bus shelter, opposite GCHQ Benhall
Bucharesti?? I wouldn't trust sending stuff there, worse than the Playtechs that use the Philippines.

Mmmmm.. EveryMatrix showing their true colours here. The UKGC demands they must have a physical office in the UK and given EM have many sites under their UKGC license surely they would use that rather than Romania?? Or is that UK 'address' simply a rent-a-room/PO Box one?

Slight agricultural whiff here.
 

ternur

Destroying castles in the sky
webby
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Nov 25, 2004
Location
Finland
Funny, that we see now where Everymatrix has its head office. :eek: :D

I had wondered about that for some time. If one uses WorldIP add-on (or similar)(FF), it shows a flag on the side of the URL. Mostly with EM casinos this is Romania.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If there is no money in the account, WALK AWAY. This is highly non standard BS, and the digital copies are more than good enough, even where they might be digital copies of notarised documents and the notary's contact details they can still be verified.

The trouble is, non standard BS like this tends to lead to even MORE trouble when trying to get paid after a win, so it can be the start of endless problems with this account, and there are SO many other casinos out there.

In this case, "walk away" refers to ALL EveryMatrix casinos, not just this one, as the trouble will be with all future dealings with the platform.


Romania may be a somewhat worrying location for the HQ, but at least it's inside the EU, and so strict EU laws will apply to how they store and process this highly sensitive data. Playtech are far worse, having people post this stuff out to the Philippines, where the weak link is the local postal service when the documents are in transit to the secure Playtech facility.
 

CasinoLuck_Eric

Official Rep for CasinoLuck - CM Accredited Casino
Joined
Dec 17, 2013
Location
Europe
Hi Slotsmania,

I can't say what triggered the alert as I dont have info about your all your activities on the entire platform/license.

You seem to be a real person (as you are obviously posting here). Drop me a PM with your username and I'm sure we'll be able to get through your verification.

Definitely not standard procedure. I'd say it happens less than a handful of times per year and it is strictly for security reasons.
 

geordiecolin

Meister Member
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CAG
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Jun 5, 2015
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Near Newcastle
I had a pay out last week from Wildslots running into £100's after my second deposit and it was processed and in my account within less than 48 hours to my Visa without them requesting any docs so I can vouch that there is another side to the coin.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I had a pay out last week from Wildslots running into £100's after my second deposit and it was processed and in my account within less than 48 hours to my Visa without them requesting any docs so I can vouch that there is another side to the coin.

Agreed for sure!

Riddled with continual disconnections this afternoon however :mad:

Screenshot 2016-09-15 13.56.13.jpg

About 15-20 times and balance drained along the way :(
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Slotsmania,

I can't say what triggered the alert as I dont have info about your all your activities on the entire platform/license.

You seem to be a real person (as you are obviously posting here). Drop me a PM with your username and I'm sure we'll be able to get through your verification.

Definitely not standard procedure. I'd say it happens less than a handful of times per year and it is strictly for security reasons.

The problem with overly aggressive pursuits of what are often "false positives" due to nothing more than the way the internet works in practice for a given subscriber, location, device, or ISP is that it makes the platform and/or the casino appear bad, which for some is the same as appearing rogue.

It seems that the industry has aggressively driven the product into the mobile arena, but that the security model is firmly rooted in the archaic desktop and fixed line ISP/dedicated IP address past. This is causing something of a problem with false positives which usually turn out to be down to the player using a mobile device to register, play, or even both. This is intended behaviour driven by marketing, it's not a sure sign of a dodgy player using a mobile device and mobile/public WiFi in order to scam the casino. Using a mobile connection may once have been a way to detect dodgy players because in the days of desktops almost everyone connected them to a fixed line ISP service if they were genuinely playing from their own home, as they should be with a dirty great tower rig.

Even for accounts requiring extra security checks, this is the most extreme demand I have seen, on a par with Playtech and it's "send your passport copy to the Philippines" demands, usually only when players had won a decent amount and couldn't just walk away.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Notarizing documents can also be quite an expense for players. In this case two documents have been requested. Plus a player must physically attend during regular business hours, or pay extra fees if they don't wish to take time off work in some cases.

There is no indication that sensitive data can be blocked out either.

Notaries do not verify documents, they just represent that it is a true copy of what they were shown.
 
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