Wild Jackpots Bonus Issue

tmlftw01

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Hi,

Recently I finished a wager on Wild Jackpots for about $1600 and was happy to cashout this balance from a small deposit. As Im awaiting my cashout I am blindsided by this message about how I voided the bonus terms:

e have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached.

Please be reminded that: In order to avoid bonus abuse by building balance while playing with pending Playthrough Requirements (wagering requirements) on 0% contribution games, all players should avoid playing 0% contribution games while having an active bonus. If players fail to comply with these terms, we reserve the right to void any winnings generated, should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).

Upon checking, on the 1st of January, you have claimed a deposit bonus and during your gaming session you have played a game with 0% contribution before the playthrough requirement was fulfilled.

The following 0% contribution game was played, which led to the breach of the Bonus Terms & Conditions:

  • BasicI nstinct
  • Reactoonz
  • Lucky Angler a snowy catch


Now, Since I played these 3 games while I was beating the wager they have decided to void all my winnings... I had no idea that playing these 3 games would void this wager. Now you could say I should have known this before hand, but there were no warnings at all when playing these games that the wager was being voided when trying these games out... it took a while to finish the wager and I played many other games that obviously did not void the bonus terms... Why make these games available to play when playing out the bonus if they are just going to void the bonus terms after the fact?

I just want people to be aware of this site if they do choose to play a bonus on it as these casinos are ruthless and will do anything to not pay you
 
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goatwack

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Aug 29, 2012
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Londonia
I've always despised casinos using 0% wagering games as an excuse to void winnings, personally. It serves as nothing but to entrap players for their benefit, surely.

Because ultimately if a player chose a 0% game, all that should happen is that it doesn't count towards wagering, that's it. Not "Got you, sucka!"

Unless casinos somehow fear someone could build up their balance on a 0% game, before tackling wagering, somehow giving them an advantage?

Least casinos could do is allow margin for error then when playing 'prohibited' games, either via popup box or Chat intervention, and allowing the player some leeway.

But as we know they wouldn't do that. Too unprofitable :D
 

tmlftw01

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Yes exactly, that's why I am definitely irritated... I had no idea I was voiding any wagering terms.. obviously I wouldn't have played those games if I knew... they said they have the right to void any winnings and since it was $1600 they obviously exercised this right LOL
 

danofthewibble

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Jan 2, 2018
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UK
fear someone could build up their balance on a 0% game, before tackling wagering, somehow giving them an advantage?

I think this is exactly the reasoning. Presumably they have certain games as 0% because they’re more likely to payout big, making it easier to then take that big balance to the contributing games and thus reduce the risk of playing through the balance.

If you’re going to void winnings on 0% wagering though, you need to be better setup. I can understand that adding a popup or blocking games on bonuses is not always feasible. But there is nothing stopping a competent designer adding a tab for Bonus Play games, and simply excluding invalid titles from the tables.
 

bamberfishcake

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I think this is exactly the reasoning. Presumably they have certain games as 0% because they’re more likely to payout big, making it easier to then take that big balance to the contributing games and thus reduce the risk of playing through the balance.

If you’re going to void winnings on 0% wagering though, you need to be better setup. I can understand that adding a popup or blocking games on bonuses is not always feasible. But there is nothing stopping a competent designer adding a tab for Bonus Play games, and simply excluding invalid titles from the tables.

So true.

Thing is if they did that nobody would be caught out with their bonus terms. In no uncertain terms is this designed to catch people out.

They clearly want people to play the 0% games so they can void any winnings.
 

helafast

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Apr 19, 2018
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Toronto, Canada
I wonder how much money these casinos make by choosing random games that violate the terms?

Recently I have lost a large amount of money for violating these terms. These games should be blocked - it’s that simple.

The casinos claimed they are unable to block the games when I questioned them on this. Seems strange when they have no problem blocking providers like NetEnt and Red Tiger from gameplay. This was my error and I accepted the loss of funds.

I’m an experienced player and I made this mistake, how many casual/new players does this happen to? I would guess a huge amount. One of the casinos actually had the many of the “banned games” right at the top of the front page. It’s pretty sad.

I think the blocked games while playing with a bonus should be a thing of the past.

in many cases you can’t play Immortal Romance but you can play FROL, TS2 - you cant play DOA but you can play the Bride clone. There are so many examples of this.

Even playing jackpot games with bonus funds on many sites is a grey area. Which jackpot games? Is Wolf Gold a jackpot game? Why are Red Tiger jackpot games allowed? It’s all very confusing.

I’m not complaining this happened to me, I should have known better. I DID read the terms but it never dawned on me that Perfect Gems or The Dog House would be games the casino would not want their players to play. If I was a casino I would beg them to play them lol.
Cheers
 

Fredos386

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I played there today and asked support (it took a while) about the 200% bonus shop item... it says pay 10$ and get 200% bonus. Support told me id get 30$ 35x not linked to my cash balance. So i went ahead and paid 10$... i received 20$ not 30$... then i played won big but ripped like hundreds of dead spins yay.. when i lost the bonus funds i went back to buy another one for fun... can't... THEY LINKED MY ENTIRE BALANCE to the wager of the 20$.... which ripped too. Im more than happy i didnt have big balance because wow.
 
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