Roguish Wild Jack - Jackpot Factory? - Won't remove welcome bonus

[dandan]

I don't get it at all! I had a look at the Jackpot Factory website and it clearly says that AS and AJ and First Web are JF casinos. WJ is not there.

Yet on the Nexigames website they say that all of them including WJ are part of their group.


And if WJ has nothing to do with AS and AJ how is it they still have access to player account details? As always when signing up I check to make sure I don't already have an account so as to avoid duplicates. I provide the email addresses I ever could possibly have used so as to be sure. I could have sworn I'd played at WJ before. There are few of the accredited MG casinos I haven't played at over the years.

But I was assured that no... I did not have an account. I was told that I had accounts at AS and AJ and was given the account numbers. If WJ are independent of the others then how is it they have knowledge of my other accounts?
Methinks that I did have an account there that was conveniently cancelled or ignored so I'd fall into this welcome bonus trap!

The whole thing just doesn't make any sense!!!

 

[Nifty29]

I did do something about the 10 day pending, I uninstalled all their casinos.

.

I SAID that the 10 day pending thing didn't count i.e. i was referring to the whole who owns what thing

So I DID assume right. FYI.

 

[vinylweatherman]

Sorry, you seem to have misunderstood. When I said "the system creates a thread for each that we can use ..." the "we" meant the moderators not the public. To the best of my knowledge no part of the Report Post process is public, nor (IMO) should it be.

I repeat what I said: Reports give us features and benefits that PMs do not, cannot and should not. PMs are private messages between two parties; Report Post items are tools for the Admin and moderators to collectively manange reported forum issues. Two different tools, two different purposes.

If and when you manage the forums you can organize it how you like but until then please let us do our jobs how we see fit. Thank you. Subject closed.

That's not what I said.

The post being reported would have been in public view, not the report itself.

If I want to draw attention to the email sent to me, for example telling me about a new across the board 10 day pending period. I would have to start a thread, post the email, and then use "report post" to draw admin's attention to the matter. The same would go for a PM from a rep telling me about said new policy.

This obeys one forum procedure, but at the expense of another, namely the posting of something between a player and a rep via PM. Many members have been cautioned for drawing attention to something they have been made privy to via PM, and even by posting an email received from a casino.

If this is how the admins have decided it should be, I will in future post said received information in a relevant thread and then use report post to draw attention to it.

I'll see what I can dig up from my own archives regarding JF and Wild Jack.

 

[miksaxxx]

my records

I don't understand why they dont see each other's. Promotion's are same???



From jfviplounge profile page:

(If this information is incorrect, please contact our VIP Support Center with your updated details)
Account Details
First Web Casino fwr-------
All Slots Asr--------
All Slots rjr--------
All Slots Flash fasr----------
All Jackpots Casino Vajr----------
Wild Jack Mobile Casino 358---------

and couple of promotions:

From: Wild Jack (support@wildjack.emailmill.com) This sender is in your safe list.
Sent: Thursday, August 15, 2013 11:16:27 AM
To: --------------------

:This offer is subject to terms & conditions and is available only during the promotion period :
GMT: 7:00 a.m. August 15th - 11:59 p.m. August 17th
Canada - EST: 3:00 a.m. August 15th - 7:59 p.m. August 17th
Canada - PST: 12:00 a.m. August 15th - 4:59 p.m. August 17th
Europe - CEST: 9:00 a.m. August 15th - 01:59 a.m. August 18th
Australia - EDT: 6:00 p.m. August 15th - 9:59 a.m. August 18th
You will get a 100% bonus on your next single deposit of $25 or more you make before the promotion ends.
Maximum bonus is $300.
PC & Mobile
You are receiving this email because you are a registered member; your Wild Jack username is 358---------.
Nexigames Ltd, Villa Seminia 8., Sir Temi Zammit Avenue, Ta Xbiex XBX1011, Malta
__________________________________________________________________________________________________________________________
All Slots (support@allslots.emailmill.com) This sender is in your safe list.
Sent: Thursday, August 15, 2013 11:16:30 AM
To: --------------------
This offer is subject to terms & conditions and is available only during the promotion period :
GMT: 7:00 a.m. August 15th - 11:59 p.m. August 17th
Canada - EST: 3:00 a.m. August 15th - 7:59 p.m. August 17th
Canada - PST: 12:00 a.m. August 15th - 4:59 p.m. August 17th
Europe - CEST: 9:00 a.m. August 15th - 01:59 a.m. August 18th
Australia - EDT: 6:00 p.m. August 15th - 9:59 a.m. August 18th
You will get a 100% bonus on your next single deposit of $25 or more you make before the promotion ends.
Maximum bonus is $300.
PC & Mobile
You are receiving this email because you are a registered member; your All Slots username is rjr-------.

 

[dandan]

AFAIK it is a standard of Accreditation here that casinos MUST remove ANY bonus upon request UNLESS any play has already taken place.

Stand your ground, and contact the rep via PM.

Importantly....DO NOT PLAY until it is resolved, or you are toast.

You could submit a PAB, but in my experience, their rep will take care of it pretty quickly.

Nifty I've gone into play check to make sure I didn't play any of the bonus and I most definitely did not. I've taken a screenshot of the last game/round I was playing showing the final transaction number and my balance before the bonus was added... and another with the bonus added. It clearly shows that I haven't played since.
I thought I'd take these screenshots of play check because quite frankly I don't trust them as far as I could kick them to not turn around and say that I did play it!!

 

[dandan]

I note that All Slots have now removed the welcome bonus conditions! IE bonus will not be removed as in Wild Jack.

Something good then has come out of all this!!! Wild Jack is on the black list and All Slots (and All Jackpots and First Web) have upped their game!

AT the very least some other sucker won't get caught like me!!!!

 

[dandan]

All slots have now behaved... I wrote to you via personal email about that which you didn't respond to. Nor did you respond about the info I sent you.... tsk tsk tsk

and I see they have changed their player requirements... as in no restrictions on welcome bonus!

Yet I sent you those specific texts re all slots

 

[dandan]

wild jack

I have a legit argument ... am waiting for an email by max to tell me to it's not

 

[dandan]

WTF??

As long as you support Jackpot Factory... who deny any association with Wild Jack... YET still are supported via their chat???

I put in a PAB ... and provided info via email

and Max gives up a week later???

Tells me I'm on my own???

Wow!!!!

 

[Igor82]

As long as you support Jackpot Factory... who deny any association with Wild Jack... YET still are supported via their chat???

I put in a PAB ... and provided info via email

and Max gives up a week later???

Tells me I'm on my own???

Wow!!!!

Max isn't a legal entity and cannot force a casino to do anything a casino doesn't want to do. If he told you you are on your own, it means he tried, casino firewalled him and he does not have leverage to help you.

To this a right reply would be "Pity max, thanks for trying anyway. I sincerely appreciate your help which comes to me free of charge! Thank you"

I would edit your post out of respect to his efforts.

 

[chuchu59]

Max isn't a legal entity and cannot force a casino to do anything a casino doesn't want to do. If he told you you are on your own, it means he tried, casino firewalled him and he does not have leverage to help you.

To this a right reply would be "Pity max, thanks for trying anyway. I sincerely appreciate your help which comes to me free of charge! Thank you"

I would edit your post out of respect to his efforts.

Hope others learn of this correct attitude. Max tries to help out and there's the gratitude for him. Hmmph!

 

[maxd]

I have a legit argument ... am waiting for an email by max to tell me to it's not

I put in a PAB ... and provided info via email

and Max gives up a week later???

Tells me I'm on my own???

Wow!!!!

Not sure what your problem is but I believe I kept you pretty well informed, here and via email.

• I told you that their being licenced in Malta was a serious problem and made it clear that Malta is typically no help in getting player issues resolved.
• I told you that they were no longer represented by Jackpot Factory, hence no help to be had from them.
• I told you that Wild Jacks Accred status was on the line because of the hinky business re JF. (Bryan pulled their Accred status as soon as he heard what was going on.)
• I told you that other WJ PABs were in no better shape than yours, stalled and going nowhere.
• I posted a Casinomeister Warning: Wild Jack is not responding to player issues
• The Warning makes it clear that WJ is not responding to player issues and that without their cooperation player complaints are DOA.

From my point of view the only thing I forgot to do was to tell you explicitly that your PAB was shelfed because of the WJ non-responsive situation and point you to the Warning. I normally do this but I've been busy and appear to have overlooked it. (I'll do that now, just so you don't feel left out.)

What do you expect us to do? Put the other 40+ PABs I have on my plate on ice so I devote myself to your apparently dead-end complaint? Hire a bunch of detectives and have them working extra shifts? Send in a strike force? Redirect the drones to nuke their offices?

And who said anything about your issue not being legit? Legit is one thing, going nowhere fast is another. Yours was both, AFAICT.

Don't be a putz: I tried to help you, the casino isn't playing ball, end of ball game (at least for now). Bitching at me for not making this my personal mission in life is pretty over the top, and says a lot about you and your (lack of) respect for what we do. Shall I assume you won't be needing our PAB services in the future? No problem to PAB-ban you and save us both any future headaches.

"Wow!!!" indeed.

 

[vinylweatherman]

My problem with this whole stance is that it is pretty clear that this is not just about Wild Jack. The whole group are lying. The idea that there is no connection between JF and Wild Jack is not bourne out by the evidence to the contrary.

1) Exact same gaming license
2) Exact same company running the lot
3) CS being able to access information across all casinos (a serious data protection issue if they are not connected)
4) Cross play works between Wild Jack and the other JF casinos (would never be allowed between unconnected casinos by Microgaming).

We appear to have the same situation here as we had with the Grand Prive and Big Dollar issue, where we all now accept that they were connected all along, despite vigorous denials at the time by both Big Dollar and Grand Prive.

It must be pretty galling for players who are getting nowhere with Wild Jack to be seeing the JF group itself effectively getting away with this, with only Wild Jack being the subject of a warning.

As with Grand Prive, it's more an issue about the way they do business, rather than players at the casinos other than Wild Jack having problems. When Grand Prive got rogued, many players didn't understand as they had not had problems, it was the affiliates that got screwed by some pretty "shifty" corporate moves and restructurings that was designed to de tag their players whilst Grand Prive could still keep hold of them.

Since it appears that the JF group seem intent on staying in the UK market, things should become somewhat clearer by the end of 2014, as the new UK regime would make more of the information about who is behind these casinos available for scrutiny.

 

[maxd]

It must be pretty galling for players who are getting nowhere with Wild Jack to be seeing the JF group itself effectively getting away with this, with only Wild Jack being the subject of a warning.

Maybe it is, I wouldn't know because the OP's PAB concerned Wild Jack and that's the issue I was dealing with. I'm sure if you beat the bushes you could find all the "galled" players you like. And WTF has that got to do with the issue at hand, that being the OP's issue and the PAB that followed? Exactly nothing!

• The OP had an issue with Wild Jack.
• They filed a PAB concerning Wild Jack.
• That PAB failed to produce any tangible results for the OP but it did result in Wild Jack being removed from the Accred list and a Warning being posted about Wild Jack's non-responsiveness to player issues.

In other words focus was brought to bear on the issue at hand and that resulted in a de-Accreditation and a standing Warning against the casino.

You may not be satisfied with those results, or your imagined galled players, but I think they are pointed, specific and appropriate results given the matter before us. Other issues are other issues, raise 'em and they'll get dealt with in due course.

In the meantime hold the spurious accusations and bogus criticisms, if you please.

 

[vinylweatherman]

Maybe it is, I wouldn't know because the OP's PAB concerned Wild Jack and that's the issue I was dealing with. I'm sure if you beat the bushes you could find all the "galled" players you like. And WTF has that got to do with the issue at hand? Nothing! Just more bumfluff. Thanks for that. :thumbsdown:

This is not about galled players, it's about the JF group misrepresenting the connection with Wild Jack, which has lead to a number of Wild Jack players having PABs going nowhere.


It's not bumfluff, but clear evidence of connections at a number of levels, license, software (casino servers), and CS. In short, the main JF rep SHOULD be able to deal with these issues, but for some reason they are putting some other interest above those of the players.

Making it a Wild jack only issue is just looking at the trees, but I am looking at the forest too, this is a much bigger issue than one casino.

 

[maxd]

Making it a Wild jack only issue is just looking at the trees, but I am looking at the forest too ....

How nice for you. I deal with SPECIFIC issues, PABs against a SPECIFIC casino or whatever, not trees or forests or whateverthehell you're on about. When you want my focus to change, talk to Bryan. Until then he pays the bills and sets my mandate, not you and your generic "this and that" stuff that has bugger all to do with me or what I do. You're raising shit because you like the smell of it. As ever, do something more than just burn off another forum post and you might get some of the results you claim to care so much about.

As to what JF is or isn't misrepresenting I have no doubt that there is something of considerable interest there. However, it was not the OP's issue, it was not the subject of the PAB that got me involved in this, and it was not appropriate to divert my limited resources into a general investigation of JF and what they're up to. You want to do something constructive, and not stretch yourself too far of course, then start a new thread in some appropriate place asking the questions you want asked. Better yet, do that AND include the evidence related to it that's been uncovered so far. Maybe even do some of that work yourself. Damn sight better than sitting on your armchair kvetching about the real work that other people are ACTUALLY doing.

You're being a wanker VWM. I'm challenging you to do better than that. We all know you can, and have. Step up, do something. Endlessly crumbing about all the nasties in the world is a waste of bandwidth.

 

[chuchu59]

Not sure what your problem is but I believe I kept you pretty well informed, here and via email.

• I told you that their being licenced in Malta was a serious problem and made it clear that Malta is typically no help in getting player issues resolved.
• I told you that they were no longer represented by Jackpot Factory, hence no help to be had from them.
• I told you that Wild Jacks Accred status was on the line because of the hinky business re JF. (Bryan pulled their Accred status as soon as he heard what was going on.)
• I told you that other WJ PABs were in no better shape than yours, stalled and going nowhere.
• I posted a Casinomeister Warning: Wild Jack is not responding to player issues
• The Warning makes it clear that WJ is not responding to player issues and that without their cooperation player complaints are DOA.

From my point of view the only thing I forgot to do was to tell you explicitly that your PAB was shelfed because of the WJ non-responsive situation and point you to the Warning. I normally do this but I've been busy and appear to have overlooked it. (I'll do that now, just so you don't feel left out.)

What do you expect us to do? Put the other 40+ PABs I have on my plate on ice so I devote myself to your apparently dead-end complaint? Hire a bunch of detectives and have them working extra shifts? Send in a strike force? Redirect the drones to nuke their offices?

And who said anything about your issue not being legit? Legit is one thing, going nowhere fast is another. Yours was both, AFAICT.

Don't be a putz: I tried to help you, the casino isn't playing ball, end of ball game (at least for now). Bitching at me for not making this my personal mission in life is pretty over the top, and says a lot about you and your (lack of) respect for what we do. Shall I assume you won't be needing our PAB services in the future? No problem to PAB-ban you and save us both any future headaches.

"Wow!!!" indeed.

Shame on you Max. Of course you should do just that (see bolded part).

 

[vinylweatherman]

How nice for you. I deal with SPECIFIC issues, PABs against a SPECIFIC casino or whatever, not trees or forests or whateverthehell you're on about. When you want my focus to change, talk to Bryan. Until then he pays the bills and sets my mandate, not you and your generic "this and that" stuff that has bugger all to do with me or what I do. You're raising shit because you like the smell of it. As ever, do something more than just burn off another forum post and you might get some of the results you claim to care so much about.

As to what JF is or isn't misrepresenting I have no doubt that there is something of considerable interest there. However, it was not the OP's issue, it was not the subject of the PAB that got me involved in this, and it was not appropriate to divert my limited resources into a general investigation of JF and what they're up to. You want to do something constructive, and not stretch yourself too far of course, then start a new thread in some appropriate place asking the questions you want asked. Better yet, do that AND include the evidence related to it that's been uncovered so far. Maybe even do some of that work yourself. Damn sight better than sitting on your armchair kvetching about the real work that other people are ACTUALLY doing.

You're being a wanker VWM. I'm challenging you to do better than that. We all know you can, and have. Step up, do something. Endlessly crumbing about all the nasties in the world is a waste of bandwidth.

I've done it already, in the thread regarding changes to casinos that are on the accredited list. Evidence so far has been presented, and questions asked. The ball is no longer in my court.

 

[maxd]

I've done it already, in the thread regarding changes to casinos that are on the accredited list.

Sorry, you'll have to be more specific. Which thread? Link please.