Ninamarie57
Newbie member
- Joined
- May 14, 2020
- Location
- usa
Hey
I am looking for advice on a casino ( not sure if I should post here or somewhere else!
I deposited at Wild Casino for $50.00 which was originally put into my account with a bonus. Played for a bit signed out. Went back on a few minutes later and my balance was zero. So I did a chat with a rep and he stated "yes it is added to your balance" so I went back in my account still 0. Spoke to a rep again they stated no there is no deposit. Wait for what? Went to my bank and it was an authorized transaction. Sent the chat from the first rep copy of my bank statement. When I get a call from another rep. Telling me that he doesn't see the deposit too but " let me take another deposit and I will give you a huge bonus." I was like nowhere is my original deposit he was still telling me to make another to play. Get back on chat (I prefer this to have copies of what's going on.) The rep said no it will fall off because it is a pending transaction, no it was authorized it was taken out of my account. They wouldn't hear it and proceeded to pretty much oh well too bad. I mean I had proof what else do they want? How do I fix this?
I am looking for advice on a casino ( not sure if I should post here or somewhere else!
I deposited at Wild Casino for $50.00 which was originally put into my account with a bonus. Played for a bit signed out. Went back on a few minutes later and my balance was zero. So I did a chat with a rep and he stated "yes it is added to your balance" so I went back in my account still 0. Spoke to a rep again they stated no there is no deposit. Wait for what? Went to my bank and it was an authorized transaction. Sent the chat from the first rep copy of my bank statement. When I get a call from another rep. Telling me that he doesn't see the deposit too but " let me take another deposit and I will give you a huge bonus." I was like nowhere is my original deposit he was still telling me to make another to play. Get back on chat (I prefer this to have copies of what's going on.) The rep said no it will fall off because it is a pending transaction, no it was authorized it was taken out of my account. They wouldn't hear it and proceeded to pretty much oh well too bad. I mean I had proof what else do they want? How do I fix this?