Wiccan VS Slotocash/Desert Nights

Vinyl

My advice would be to quit the assumptions and assertions before you really start looking foolish.

I can tell you, with certainty, that you're way off base in many respects and you're creating issues and drama where there isn't any. The information I have will come to light soon, and you may well have retractions/apologies to make (although I'm sure you won't).

Through all your cries of "the player refused to roll over blah blah" and how they were so badly treated, you forget one simple fact......casinos do NOT ban players for being OVERCHARGED. In fact, it's quite ridiculous. Risk management ban players due to fraud or chargebacks....that's their job. At last report, Wiccan stated that there were still charges outstanding but that Georgina couldn't see them on the bank statements they provided. If this isn't now the case, then it wasn't reported as such by either party.

Now, Georgina stated the extra charges were a processor issue. Okay, that's quite possible. So WHY would the processor blacklist Wiccan? It makes no sense at all....unless they took matters into their own hands, and lets face it, they threatened it before and backed up that threat yesterday. Now, I might be wrong about the chargebacks, and I apologise if I am, BUT there IS something dodgy about the player and/or their account that raised a red flag and caused the reinstatement of the permanent ban....and I can tell you it ain't because they were overcharged.

I'm sure the next few days will answer everyone's concerns.
 
Slotocash is Not Recommended at Casinomeister.
Vinyl

My advice would be to quit the assumptions and assertions before you really start looking foolish.

I can tell you, with certainty, that you're way off base in many respects and you're creating issues and drama where there isn't any. The information I have will come to light soon, and you may well have retractions/apologies to make (although I'm sure you won't).

Through all your cries of "the player refused to roll over blah blah" and how they were so badly treated, you forget one simple fact......casinos do NOT ban players for being OVERCHARGED. In fact, it's quite ridiculous. Risk management ban players due to fraud or chargebacks....that's their job. At last report, Wiccan stated that there were still charges outstanding but that Georgina couldn't see them on the bank statements they provided. If this isn't now the case, then it wasn't reported as such by either party.

Now, Georgina stated the extra charges were a processor issue. Okay, that's quite possible. So WHY would the processor blacklist Wiccan? It makes no sense at all....unless they took matters into their own hands, and lets face it, they threatened it before and backed up that threat yesterday. Now, I might be wrong about the chargebacks, and I apologise if I am, BUT there IS something dodgy about the player and/or their account that raised a red flag and caused the reinstatement of the permanent ban....and I can tell you it ain't because they were overcharged.

I'm sure the next few days will answer everyone's concerns.

Now you are sounding like me, how come you have information beyond what is in the public domain? If it is so critical, why not bring it to light right now?

The OP is not the only player to have issues and receive some pretty odd "customer service". Even if we accept that the OP lied and created a second incident similar to the first which resulted in them being reassessed and banned, it does not explain all the other things that have been going on.

Granted Ms Sloto has been on vacation, but surely the entire VIP department and accounts didn't go along with her/him.

Bryan,

FWIW,

Common to all the recent Sloto threads is the fact that questions were being asked, PM's were being sent to "Ms Sloto" and "Sloto" and responses were not forthcoming. My last PM from them was February 2nd and then there was only silence until today February 11.

Then the feeding frenzy began and the blasting of Sloto/Deck Media began in earnest - not by me, but others on the forum.

I had sent politely worded business appropriate emails to Support, VIP Manager, and accounting numerous times and none were responded to until this morning when I then received a response from both "Accounting" and Ms Sloto on the same topic. My thanks to Max for getting involved in my issue and I am sure it was his email to them, that resulted in me getting my issue hopefully resolved.

Absences of response and non information naturally takes people to the dark side. So while you and Max were gone................(once again....) things got dipshit around here. I am glad you are back and firmly in control with Max and the team.

Diane

We have also been told that the rep account is used by a number of employees, therefore it follows that if one of these is on vacation, it should not result in PMs not being responded to.
 
FYI I am the only one who actually posts on the forum, but yes I have other members of staff handle PMs in my absence and they sign their own name.

Ms Sloto
 
Note to Bryan and Max, not to add fuel to the fire, but we've seen this sort of train wreck before. This is not the only active thread about Sloto casinos problems. MsSloto goes on vacation, is out sick, or otherwise out of pocket and suddenly payouts aren't being processed as they should, support questions are poorly handled, PMs to the forum rep ignored/unanswered for days on end. Not good.
 
FYI I am the only one who actually posts on the forum, but yes I have other members of staff handle PMs in my absence and they sign their own name.

Ms Sloto

Thanks for clarifying ----- but they did drop the ball in your absence. No one from your staff responded to any of my PM's from Februrary 2nd until you returned today and promptly answered my email and solved my problem. For which I have already thanked you privately and now am pleased to do it publicly as well.

A sit down with the members of your staff is probably in order due to the confusion when you were on vacation. Everyone deserves vacation time, but then business must still run as usual.

Thanks for coming on here again.

Diane
 
Vinyl

God forbid I sound like you :D

I have my own sources. If I went airing everything I'm told in confidence or privately, I would no longer have any sources, and I'm not going to jeopardize relationships just to satisfy some people's curiosity...particularly when it will all come to light if everyone can show a little restraint and patience.
 
I just hope the two of you can set aside your differences for awhile.

Meanwhile, though I agree we should not speculate too much and let a rep of Slotocash explain everything I venture to say this wont be happening anytime soon. They monitor this forum but refused to perform any damage control. 'Late payments' are becoming a regularity and they consistently churn out the excuse that it is due to processor problems which, IMHO is BS. Whatever people do, don't deposit till everything is cleared and even then think twice. The Rushmore fiasco could well be replicated.
 
Well, if nothing else, at least Tawni got a little quiet time.......:D

Now why did you have to bring this up? I was just forgetting about that thread. I get all worked up every time that thing pops up. That thread makes me realize world peace will never happen.
 
Vinyl

God forbid I sound like you :D

I have my own sources. If I went airing everything I'm told in confidence or privately, I would no longer have any sources, and I'm not going to jeopardize relationships just to satisfy some people's curiosity...particularly when it will all come to light if everyone can show a little restraint and patience.

I also have mine. It may APPEAR that I am just "making stuff up" all the time, but this doesn't necessarily make it so.

I expect we are all looking forward to everything coming to light in the end.
 
I also have mine. It may APPEAR that I am just "making stuff up" all the time, but this doesn't necessarily make it so.

I expect we are all looking forward to everything coming to light in the end.

Good for you. It's not a competition about who's got a "bigger one".

I would be looking for some new ones based on your past performance though if I were you...they seem to be letting you down rather badly.
 
Pms might be done

Sloto
I finally got a e-mail response after sending to your new e-mail address from someone named Kizzy I asked why all my accounts were closed when I never had any charge backs. I was told that it is not about charge backs just that every so often accounts go through a security check and I didnt pass the security check through risk management. I sent a PM that says it was read can you please send me a PM of what I didnt pass? Casinomiester said that PMs or something were having problems. I would appreciate it.
I am communicating directly with Max regarding this thread.

Best Regards

Ms Sloto
 
Sloto
I finally got a e-mail response after sending to your new e-mail address from someone named Kizzy I asked why all my accounts were closed when I never had any charge backs. I was told that it is not about charge backs just that every so often accounts go through a security check and I didnt pass the security check through risk management. I sent a PM that says it was read can you please send me a PM of what I didnt pass? Casinomiester said that PMs or something were having problems. I would appreciate it.

If that was the answer they need to explain in depth. They are basically saying they conduct security checks as and when they please and can close accounts at their own will without explanations. By the same token, they can easily confiscate any winnings. This is an issue of huge concern. Please edit and show us the email in question. I am sure many players will want answers from Sloto.
 
If that was the answer they need to explain in depth. They are basically saying they conduct security checks as and when they please and can close accounts at their own will without explanations. By the same token, they can easily confiscate any winnings. This is an issue of huge concern. Please edit and show us the email in question. I am sure many players will want answers from Sloto.

Any casino has the absolute right to close a player's account for any reason they see fit, along with bonus banning and any other type of restriction. In fact, it's in the terms of just about every casino (and service business for that matter) on the planet.

Confiscation of winnings is a totally different issue Chu, and I think you know that. I really hope you aren't creating drama where there isn't any to enforce your POV, as you often accuse others of similar behaviour. What I mean is, that nobody from here has had any winnings confiscated AFAIK, so to suggest they might "by the same token easily confiscate any winnings" is putting 2 and 2 together and getting 97.

You've been around long enough to know that there ARE circumstances where confiscation and closure IS warranted. Sloto group do not have a reputation of doing this willy-nilly. I know you are on their case at the moment, which is your choice, but at least you could stick to the facts and not rely on "ifs" and "maybes". Even the most respected casinos have to confiscate and close at times, and Sloto (based on history) are no more likely to do it than any other accredited casino.
 
Sorry for being DAFT here but I see absolut no difference with Slotocash or Dessert Nights. Also received Freebies Free Spins for Valentines day with same usual requirements and actually nice max withdrawals of quite highly $180 and €180....

I have not seen any change as well in offers no high wager requirements as I have read about..... Is all this discussion only because of that live chat/email issue :confused:

And NO I dont wanna go through all 20 pages again. Just wanted to give my input.
 
If that was the answer they need to explain in depth. They are basically saying they conduct security checks as and when they please and can close accounts at their own will without explanations. By the same token, they can easily confiscate any winnings. This is an issue of huge concern. Please edit and show us the email in question. I am sure many players will want answers from Sloto.

Wiccan's accounts being closed for security reasons is mentioned on the first post of this thread. That post is more than 1 year and 3 months old, and there doesn't seem to have been any dramatic mass confiscation of winnings in all that time :rolleyes:
 
terms and conditions

you are totally right I just wanted to know what part I didnt pass like I renewed my lic this year maybe they want updated docs ect.....
Any casino has the absolute right to close a player's account for any reason they see fit, along with bonus banning and any other type of restriction. In fact, it's in the terms of just about every casino (and service business for that matter) on the planet.

Confiscation of winnings is a totally different issue Chu, and I think you know that. I really hope you aren't creating drama where there isn't any to enforce your POV, as you often accuse others of similar behaviour. What I mean is, that nobody from here has had any winnings confiscated AFAIK, so to suggest they might "by the same token easily confiscate any winnings" is putting 2 and 2 together and getting 97.

You've been around long enough to know that there ARE circumstances where confiscation and closure IS warranted. Sloto group do not have a reputation of doing this willy-nilly. I know you are on their case at the moment, which is your choice, but at least you could stick to the facts and not rely on "ifs" and "maybes". Even the most respected casinos have to confiscate and close at times, and Sloto (based on history) are no more likely to do it than any other accredited casino.
 
you are totally right I just wanted to know what part I didnt pass like I renewed my lic this year maybe they want updated docs ect.....

Something must have changed, as if these regular checks can suddenly ban a player even though nothing has changed, then the problem is with their checks. Renewing a drivers license should trigger a request for documents, as would a change of address or deposit method. Depositing after a long gap may also trigger a document request, even though the documents they already have are still valid.

By going straight to the ban, rather than asking for documentation or clarification of information, they are being accusatory towards the player, rather than simply "doing admin" by weeding out unproductive accounts.

The problem is also that even if the problem is cleared up by talking to a human, rather than to a robotic automated data processing procedure, it is only cleared up until the next time said automated procedure is run, and there is no way of knowing whether human intervention will again work, or whether it will be a case of "computer says no".

There is a good chance the procedures are creating false positives, but unless the operator has something in place to look into such matters, a player would be better off steering clear of casinos where their own circumstances are prone to triggering these false positives.

At least they have stated this isn't about chargebacks, which in the CM community is a serious accusation that if founded, usually leads to a lifetime ban.
 
Sloto response

I was wondering can you tell me what part of the security I didnt pass? I did renew my lic this year.

Hi there,
Unfortunately we have no further information.
You will unable to hold an account with our casinos.
Best wishes
Ms Sloto


She/He Said they would be communicating directly with Max regarding this. So I will just wait Max said They've indicated that details will be forthcoming shortly. So I will just have to wait.




Something must have changed, as if these regular checks can suddenly ban a player even though nothing has changed, then the problem is with their checks. Renewing a drivers license should trigger a request for documents, as would a change of address or deposit method. Depositing after a long gap may also trigger a document request, even though the documents they already have are still valid.

By going straight to the ban, rather than asking for documentation or clarification of information, they are being accusatory towards the player, rather than simply "doing admin" by weeding out unproductive accounts.

The problem is also that even if the problem is cleared up by talking to a human, rather than to a robotic automated data processing procedure, it is only cleared up until the next time said automated procedure is run, and there is no way of knowing whether human intervention will again work, or whether it will be a case of "computer says no".

There is a good chance the procedures are creating false positives, but unless the operator has something in place to look into such matters, a player would be better off steering clear of casinos where their own circumstances are prone to triggering these false positives.

At least they have stated this isn't about chargebacks, which in the CM community is a serious accusation that if founded, usually leads to a lifetime ban.
 
FWIW just yesterday I heard back from the casino in detail regarding this case. While the delays here have certainly been longer than one would expect there appears to have been some justification for this. I'm now going through the info I've received and will comment further here when that is done.
 
Ok, the info I've received pretty much confirms that Wiccan has a record of multiple accounts and unjustified chargebacks at a number of merchants, though not necessarily at the casino in question. The bottom line afaict is that the casino's actions are justified and the OP is getting pretty much what he deserves. And no I won't be specifying any of this in further detail.
 
Ok, the info I've received pretty much confirms that Wiccan has a record of multiple accounts and unjustified chargebacks at a number of merchants, though not necessarily at the casino in question. The bottom line afaict is that the casino's actions are justified and the OP is getting pretty much what he deserves. And no I won't be specifying any of this in further detail.

So does that mean their membership is forfeit?
 
Ok, the info I've received pretty much confirms that Wiccan has a record of multiple accounts and unjustified chargebacks at a number of merchants, though not necessarily at the casino in question. The bottom line afaict is that the casino's actions are justified and the OP is getting pretty much what he deserves. And no I won't be specifying any of this in further detail.

You can wonder how that information reached Deckmedia?

So does that mean their membership is forfeit?

Was thinking the same, "unjustified chargebacks" often equals a boot from Bryan. Are there any "justified" chargebacks btw? Isn't all chargebacks unjustified?
 

Users who are viewing this thread

Meister Ratings

Back
Top