Wiccan VS Slotocash/Desert Nights

I wouldn't do that if I were Jackpot Capital. The debts raked up by Deckmedia must have been so astronomical that they are unable even to process a few hunded or even 20 or 300 bucks within the stipulated time. Bailing them out would be akin to falling into a black hole like Rushmore.
 
Slotocash is Not Recommended at Casinomeister.
Well I dont see how it can be inaccurate when i spoke to ashley yesterday and ask is Yasmeen now answering the slotocash private messages now that georgina is gone and she yes she is come on honestly. Couldnt a company have both accredited and unaccredited casinos as long as no one knows that you have anything to do with it? Cause the slotocash facebook page and desert nights facebook page posted all the time all stopped jan 10th no answers no more trivia contests nothing.

View attachment 45035

You need to understand that there may be players who might take your word for it. Jackpot Capital is a solid group and people might think its safe to play at Slotocash/Desert Nights. Furthermore, its a Sunday now and the rep of JC wont be logging into casinomeister and make clarifications either way. I hope no players will simply take your word for it till actual confirmation from JC. DONT DEPOSIT!!!!!!!!!!
 
You need to understand that there may be players who might take your word for it. Jackpot Capital is a solid group and people might think its safe to play at Slotocash/Desert Nights. Furthermore, its a Sunday now and the rep of JC wont be logging into casinomeister and make clarifications either way. I hope no players will simply take your word for it till actual confirmation from JC. DONT DEPOSIT!!!!!!!!!!

Well I thought all the people saying they arent responding to my e-mail should know why as ashley says it has been changed. Dont you think people should be told this? And wouldnt it be very easy to say have both accredited casino and rouge casino just dont answer PMS or e-mails as long as no one knows you are associated with it? Cause I am VIP player and dancing around questions hanging up chat saying they cant even give name of VIP host ect... Something was going on I asked for Georgina weeks ago and was told there is no way to contact her thats a lie look at slotocash facebook as well as desert nights page posted all the time trivia ect all stoped jan 10th I have spoken with her several times in chat and here and phone. I knew then something was wrong. You even have person on slotocash facebook page saying There's rumor that they may have been bought out by Jackpot Capital, since they share the same support. I tried raising the old chat up, yet now I can't find any links to it. So that way I could talk to some of the older reps, but who knows. I know I got Georgina pretty upset when she found out she was getting lied to a lot. So she may have given up after all of the processor issues they had and all.

And if it so why hasnt Yasmeen or anyone sign in to address the mounting complaints Georgina signed in about everyday.
I didnt even know who this Yasmeen was till someone told me here that is was Jackpot Capital cause I dont play at that group.
Oh and by the way deckmedia slotocash/desert nights has always been a solid group as well
 
Last edited:
@ Wiccan: so far I've gathered four threads started in three different forums by you on this same subject.

At the very least this is rude and discourteous to your host. At worst it violates a number of our Posting Rules and could get you banned for abusing your posting rights.

Please re-read the Rules ASAP. As you'll see there you are expected to confine your comments on a given subject to a single thread. In other words don't cross-post. Also, don't use the forums to flog your own agenda, and don't be a PITA.

On the subject of Warnings: Nifty has given you good advice, leave the Warnings to us because (a) forum Admin and moderators issue Warnings here at Casinomeister, and (b) if your thread title says "Warning" and could be confused with an official Casinomeister Warning then we'll simply clip your thread title to remove any possible confusion.

And last but not least ALL CAPS thread titles are a no-no and we ask that you do not do this. Pretty much without exception I will go in and convert the thread title back to regular, sentence-case capitalisation. Imagine how much I appreciate having to do that with experience forum members who should know better.

Thank you for your immediate cooperation re the above.
 
Spoke to Yasmeen

Well got a hold of Yasmeen and was told that because of the mishap that Georgina took care of a year ago I will not be able to hold account at any of there casinos now which now include the deckmedia group. And that they wont be honoring what previous people said or did from deckmedia.


Good Luck All
 
Well got a hold of Yasmeen and was told that because of the mishap that Georgina took care of a year ago I will not be able to hold account at any of there casinos now which now include the deckmedia group. And that they wont be honoring what previous people said or did from deckmedia.


Good Luck All

Clearly, Georgina took care of nothing. What Georgina did was wrong, and it has now been corrected.

However, OFFICIALLY, there have been no changes of ownership, yet the casino is acting as though there has been. Rather than worry, consider yourself lucky that you "dodged a bullet", whereas other players could well be getting deeper in trouble because the casino is on the one hand acting as though there have been major changes, yet on the other hand, either denying that anything major has happened when specifically asked, or being deliberately vague and evasive in order to allow the player to form the wrong impression without them actually having to lie.

The official line is "processor problems", not "we have sold the business to Jackpot Capital".

This looks like a rushed rescue deal as so many loose ends have been left dangling, such as hosts vanishing overnight on VIPs without a neat handover to another host or courtesy email, CS appearing not to know what the hell is going on, agents having left, and then mysteriously having returned when the player uses a different contact route.

The wise course of action would be to stop depositing altogether until there is clarification as to what has happened, and also that those owed withdrawals caught up in "processor problems" have started to report having received payment.

Those who have been awaiting payment for significantly longer than usual should consider a PAB, especially those outside the US who should NOT get caught up in these "processor problems". This would allow Max, and then Bryan, to get to the bottom of what has been going on.
 
Georgina did her job

Clearly, Georgina took care of nothing. What Georgina did was wrong, and it has now been corrected.

However, OFFICIALLY, there have been no changes of ownership, yet the casino is acting as though there has been. Rather than worry, consider yourself lucky that you "dodged a bullet", whereas other players could well be getting deeper in trouble because the casino is on the one hand acting as though there have been major changes, yet on the other hand, either denying that anything major has happened when specifically asked, or being deliberately vague and evasive in order to allow the player to form the wrong impression without them actually having to lie.

The official line is "processor problems", not "we have sold the business to Jackpot Capital".

This looks like a rushed rescue deal as so many loose ends have been left dangling, such as hosts vanishing overnight on VIPs without a neat handover to another host or courtesy email, CS appearing not to know what the hell is going on, agents having left, and then mysteriously having returned when the player uses a different contact route.

The wise course of action would be to stop depositing altogether until there is clarification as to what has happened, and also that those owed withdrawals caught up in "processor problems" have started to report having received payment.

Those who have been awaiting payment for significantly longer than usual should consider a PAB, especially those outside the US who should NOT get caught up in these "processor problems". This would allow Max, and then Bryan, to get to the bottom of what has been going on.

Georgina did and was the best Rep with Casinomeister in my eyes. She would sign in almost everyday. As she states she noted my account in good standing reactivated that was a year ago. It just closed..... I was there several years before we had this mishap happen. And she took care of it right away.
 
Clearly, Georgina took care of nothing. What Georgina did was wrong, and it has now been corrected.

You don't know this! Wiccan may have passed Deckmedia's rules but not JC/Intertops (if they now are running old Deckmedia).

The wise course of action would be to stop depositing altogether until there is clarification as to what has happened, and also that those owed withdrawals caught up in "processor problems" have started to report having received payment.

Those who have been awaiting payment for significantly longer than usual should consider a PAB, especially those outside the US who should NOT get caught up in these "processor problems". This would allow Max, and then Bryan, to get to the bottom of what has been going on.

Yes! PAB and have maxd look inte what's happened. They are accredited and I think that some involved persons should contact Bryan about all these strange things.
 
You don't know this! Wiccan may have passed Deckmedia's rules but not JC/Intertops (if they now are running old Deckmedia).


.

Exactly. Just the usual made-up nonsense we've come to expect. Every casino has it's own rules...but then, there's no copy in that is there :rolleyes:

Georgina "did something wrong". LOL. I've heard it all now.

You know, it's this kind of baseless assertion that causes undeserved negative PR for good operators and just fuels the conspiracy theorists and the "all casinos are evil club" rants.
 
I'm going to horn in here and invite any and all members who have a problem with any Sloto casinos that is taking too long to resolve to please gather your infos and send Max a PAB.

This will help you and our members. If there is enough information gathered from multiple PAB, then Max and Bryan can get a handle on what is going on.
 
Slotocash and desert nights facebook

Whats funny is that both pages have had no posts to either since Jan 10th they always would post the trivia contests promotions ect... Quite often when you ask about that in chat your told there is a problem with facebook and they are working on it to fix it. Maybe you all don't have the password to get on the pages. I could see it on maybe one page but all the deckmedia casino pages come on..... I am lucky that my accounts they didnt owe me money. I dont want them from a company that just cant say the truth and doing best they can. They can keep them... I hope others get paid and they address the complaints. One thing for sure if I was owner of the casinos and just hired a new support group I sure would make sure they had all they need to keep posting promotions to make my customers keep depositing to make that money.
 
Well, it seems to me that Desert Nights is now deserted and Slotocash is Outtacash. While I hope players get paid in full it is even more important for everyone not to continue depositing till everything is cleared up. Right now, the outfit is seriously underfunded and I wouldn't be surprised if employees had left by droves.
 
Exactly. Just the usual made-up nonsense we've come to expect. Every casino has it's own rules...but then, there's no copy in that is there :rolleyes:

Georgina "did something wrong". LOL. I've heard it all now.

You know, it's this kind of baseless assertion that causes undeserved negative PR for good operators and just fuels the conspiracy theorists and the "all casinos are evil club" rants.

Georgina's decision should have stuck, after all, the casinos are still officially Deckmedia. If there is now such a serious problem with the decision, Georgina must have crossed the line. It seems a minor mishap that happened "years ago", and was put to bed finally by Georgina a year ago. This shouldn't really be coming up again now regardless of the situation with the casinos unless there is new information coming to light.

Georgina was acting on behalf of the company, and so the decision she made should be honoured BY the company, whether or not it was the best one to make under the circumstances.

If the new management are going to panic and chuck out all players who have had a spot of bother over the workings of UIGEA, they may as well pull out of the US altogether and expand into safer markets. It's the US market as a whole that is "high risk", it could affect ANY player without much warning, so getting rid of players who have managed to misdirect their banks into thinking the transactions are all perfectly legal may be getting rid of pretty safe players who now know better how to keep their bank's noses out of their business.

It's the players who kick up a fuss with their banks when things go wrong that are the highest risk, and often it's when payment checks are refused, or bounce weeks later, that players and their banks get into a dispute. The casinos need to put their own house in order and realise that some of their policies have the effect of drawing attention to these transactions when they should be making sure they go through "normally", drawing as little attention as possible to the fact that they are not what they seem.

Going right back, it seems the problem was initially created by a rogue processor that tried to rip off the OP by "double dipping" some transactions, a processor that then "did a runner", further complicating the mess and causing a promised resolution to fail. A rogue processor is hardly the players fault, it's just one of the risks of doing business with the USA. Processors "doing a runner" and taking the casinos' money with them is another risk. In the original chat, the casino were making all kinds of threats to the OP like "you could go to jail" and "we will pass this to your local police for action". This is total bullshit, and highly unprofessional, so no wonder the chat quickly got out of hand. It's actually the directors of the CASINO that could "go to jail" over this, not the player. If casinos are prepared to make these kinds of threats to a player, they should expect that some will bite back, and hard.

It seems Georgina made the decision based on finding out that it was their processor that was at fault, not the player, even though it was a high risk situation. The disappearance of the processor prevented a proper investigation into what had happened between the player's payment card and the casino.

Processor "double dipping" is a common complaint, and is something US facing casinos need to deal with tactfully because it does happen, and it's the processor's fault in most cases, whilst it's the merchant (the casino) that gets the blame. It will continue to happen for as long as UIGEA is in force. Not all players are happy to accept that they should accept the extra charges and consequent loss themselves, granting the casino a "free ride" in the greater interests of the industry.

They could at least tell the TRUTH about all these goings on, it would at least make this kind of treatment easier to bear.

If they are going back over similar situations like this and reassessing the risk profile, they should say so. If they are under new ownership, this being the cause of these sudden and drastic changes, they should say so.

This may be the high profile case that has ignited this debate, but other players are bound to find themselves on the wrong side of a risk review after they thought an issue had been resolved long ago by the "old crew" at Deckmedia.

If it's new owners, they could have taken the view that the problems with Deckmedia WERE down to too lax an attitude to risk, and to turn things around, they are reviewing and reassessing such cases. This does effectively make the initial decisions "wrong".

Players too have to reassess the risks, and it seems that some at least have reassessed the risks under "new Deckmedia" against the old, and have reversed their decision that it was safe to deposit and play at the casinos.

A few of these feel that allowing these issues to be "quietly investigated" whilst accredited status remains in place is a disservice to new players who may make an unwise decision that may only be found to have been unwise in hindsight, but which they could have been saved from simply by being told the truth.
 
I would be careful depositing at these casinos. I signed up at Desert Nights and all was good at first. Then I had done 10 transactions but was informed by my financial institute that there were 15 charges done. Every time I would make a deposit int the cashier I would get a 000034 unknown error or page cant be displayed and have to refresh page. I would go to chat everytime and all they would say is try again in a hour. So I contacted chat about my charges and sent over a copy of my statement showing the 15 charges and was told by Tiffany someone would get back to me in a few hours. Well heard nothing and contacted them again in chat and told them my bank could speak to them on a 3 way call and give them the transaction numbers so that they could take care of this I was told no need. A day later Anna calls me and tells me no problem charges will be returned that day and no worries. And gives me 30.00 in free play. Well make a long story short I hear nothing and decide to post my grip on there facebook page. A few hours later my posts are gone and am blocked from there page and cant log into my casino account I go to chat and here is were I am threatened.


Dan: Welcome to Casino Support. My name is Dan. How may I assist you today?
you: sorry lost connection
you: why cant i log into casino
Dan: May I please have your account username (login) or email address?
you: wiccan
you: oh by the way here this is for your info
you: How do I stop people from posting on my timeline? To prevent your friends from posting to your timeline: Open the account dropdown menu in the top right corner of Facebook and click Privacy Settings Find the Timeline and Tagging section and click Edit Settings From the dropdown menu next to Who can post on your timeline choose No One Note: Your friends will still be able to comment on posts they can see, including posts on your timeline. If you want to restrict certain people from posting to your timeline and commenting on posts from others, you need to also limit them from seeing friends' posts on your timeline.
Dan: one moment please
you: and if you look at the pic I sent it shows what i posted and its no where on time line now
you: even has time and wherre on timeline i posted it
you: u all are to funny
Dan: I'm sorry Mark but really I can't help you with Facebook
Dan: You should write to them
Dan: Since they put the block
you: i did and they sent this
you: Based on the privacy settings of the person you're trying to contact, this message could not be delivered. Try sending them a Friend Request, wait until they accept it, and then try sending your message again.
Dan: Mark, I'm not dealing with such stuff
you: whatever no biggie why cant i sign into casoino
you: says that I am not allowed
you: can we deal with that
Dan: For security reasons you are not allowed to enter your casino account
you: I had no problem earlier
you: anna even gave me 30.00 in chips
Dan: That's not the point Mark,I wish to inform that your situation is very serious
you: she just said that the credit card feature would be missing till they put it back
you: weird I was able to sign in not less than an hour ago
Dan: Until the issue will be solved your account will reamin blocked
you: and who blocked it
you: cause james is sleeping right
Dan: the account will remain closed until the issue is fixed. And if we will refund the deposits your account will be closed and never for reopen
Dan: This is a Management decision and it is Final.
you: Oh really ok I tried I was willing to wait
you: no problem
Dan: What Happened Mark?
Dan: Do you actualy know how serious is your problem?
you: fool me once shame on you fool me twice shame on me
Dan: Do you know if someone is disputing transactions with us he can go to jail?
you: I know we have transaction numbers showing fifteen charges when only 10 were suppose to be done
Dan: Mark, Stop.
you: and I know that anna said yes she see them also
Dan: I told you to wait
Dan: Until James will come
you: wait it doesnt matter my account is closedc regardless
Dan: Yes it is closed
you: thats what you said even if you all return the double charges
Dan: For your own security
you: its closed for good
you: and never for reopen
Dan: Mark, what happened? we agreed that you will wait?
you: yes
you: I was but now you are telling me that even when you return the double charges that was a mistake on your end my acccount is closed and will never be reopend
you: well since I cant have an account ever I might as well get all charges back then
Dan: ok Mark
you: and have my bank do it
Dan: You are forcing me to take now legal actions
Dan: Let me explain how we proceed in these cases
you: do it and explain 10 charges turning into 15
Dan: Mark listen
Dan: don't make me a fool
Dan: and listen good please
you: I'm not you are trying to fool me
you: I'm listening
you: head to screen
Dan: Mark, when someone is disputing or just threat us with a chargeback wi immediately close account and all the personal details are passed to a global data base. A negative data base which affect your account, and your future on gambling sites. Usually we put a note on your credentials that for fraudulent activities we closed your account and the next casino you will register will see this note and will not allow you to play. After we take all the chats and phone conversation and attach to a file which we send to your bank as a proof of your ilegal actions. You can have real troubles with your credit bank.
Dan: We also send a request to your local police and local debt agency to recover all the amount which you have been refunded.
Dan: And we make sure that the full amount is recovered,
you: Ok and when they can show you 15 transaction numbers for 10 charges what does that do
Dan: i told you twice today that you will receive the money!!!!!!!!!!!!!!
you: and as far as banning me please I am a 10yr member of 3 casinos
Dan: Believe me Mark, if we bann we bann for life
you: and you also said my account will be closed forever even when I get the double charges back
you: is that ban forever
you: or life I should say
Dan: For the moment no
you: u just said
Dan: But if you will continue threatning us you will need to accept the consequences.
Dan: Mark, I'm trying to help you but you are not cooperative.
you: I didnt threaten once
Dan: Mark, I told you to wait
Dan: why you came back?
Dan: to start to argue?
Dan: why?
you: Dan: the account will remain closed until the issue is fixed. And if we will refund the deposits your account will be closed and never for reopen Dan: This is a Management decision and it is Final.
you: thats what you said to me read it
Dan: HYes
Dan: COrrect
you: so its closed forever
Dan: not now Mark
you: your confusing me
Dan: Are you drunk Mark<
you: no
you: read it
you: account will be closed and never for reopen
Dan: will be
Dan: correct
Dan: not now
Dan: it is just deactivated
Dan: but not closed forever
you: you didnt say tha
you: t
you: anywhere in this chat
Dan: Now you know.
Dan: will you come back again in 30 minutes to ask something about facebook or any kind of issues that James will help you tommorow
you: well expect me to read what you are thinking I just see what you aare typing could have been more clear
you: nope
info: Your chat transcript will be sent to lvweidmann@yahoo.com at the end of your chat.
you: have a good nite
Dan: Will you be patient until James will write or call you?
Dan: Thank you
you: till tomarrow I said
you: I say what I mean
Dan: Have a pleasant time today


Needless to say still have heard nothing

Well I have even posted a screen shot of the block they did to me on there facebook page.
View attachment 36086

His legal action threat is the funniest thing in the world! There is NOTHING that an online casino can legally do about a chargeback. They are processing transactions, which is illegal in most places so it would be a lot of fun to see how they would prove that any kind of good or service was provided to you that you charged back for. Don't worry about their threats, they can do NOTHING to you whatsoever!
 
Here is the official statement from Deckmedia....

There is no change in ownership here. We have made some small changes recently to improve our Customer Service. We have taken the time to split up our support team to focus on the 8 casinos separately. This will ensure players will get a higher level of service from a representative who is fully trained for each of our brands. At some hours of the day we may use 3rd party support teams who will also be fully trained to assist you. This is only going to improve the experience for our players and will ensure quick, friendly and accurate support. With the teams focusing more on each casino you can expect even better promotions, lots of cool tournaments and an all round better casino experience!
 
Wiccan, you have been here long enough to know that you are going about these problems in the wrong way.

Have a problem, try the frontline CS, no joy there try to resolve the problem via PM to the rep., still no joy hand it up to Max and/or Bryan.

Crossposting, badgering support, pushing an agenda, crusading against a currently accredited casino, basically running through town ringing all the church bells, are not going to give you the outcome you are hoping for and I feel you are putting your membership here in jeopardy. Follow the time tested, proven method here and you will have the best chance of a positive resolution.

If there is some reason why you don't want to elevate you issue with a PAB then you should probably chill.
 
Here is the official statement from Deckmedia....

There is no change in ownership here. We have made some small changes recently to improve our Customer Service. We have taken the time to split up our support team to focus on the 8 casinos separately. This will ensure players will get a higher level of service from a representative who is fully trained for each of our brands. At some hours of the day we may use 3rd party support teams who will also be fully trained to assist you. This is only going to improve the experience for our players and will ensure quick, friendly and accurate support. With the teams focusing more on each casino you can expect even better promotions, lots of cool tournaments and an all round better casino experience!

I just saw this same exact statement put out directly my sloto elsewhere. Doesn't mention anything about the slow pay problems and obv doesn't make sense they are "trying to make things better on customer service" , but then not saying anything about slow pay or even worse sloto isn't even posting anything here on the 3 active threads going. I do also understand that people were not receiving responses from PM's. Anyone get any responses yet?
 
anyone thought of maybe ms sloto is very ill or something along those lines , not a derail but just a thought maybe bryan or max could have a look into it ?
 
Sick maybe

I would have said ya could be if her profile said she didnt sign in today but she did.. So why didnt she post this so called official Statement?????
 
I would have said ya could be if her profile said she didnt sign in today but she did.. So why didnt she post this so called official Statement?????

"someone" from Sloto signed in, but we don't know WHO it was. FWIW, I haven't had a response to any of my PM's to them since 2/6.

Today I was told by a chat representative @ Black Diamond that both Georgina and Stephan Vaughan were re-assigned to other departments and are no long VIP managers.
 
"someone" from Sloto signed in, but we don't know WHO it was. FWIW, I haven't had a response to any of my PM's to them since 2/6.

Today I was told by a chat representative @ Black Diamond that both Georgina and Stephan Vaughan were re-assigned to other departments and are no long VIP managers.

Thanks Diane.

Unfortunately, this shows just how important it is to wait for Bryan and Max to give us the good oil, and also how pointless it is to ask and/or rely on anything from live chat drones. The last chat rep said Georgina was no longer with company....a long way from being reassigned, no?. Point is, most of these chat reps will just tell you whatever will get you off their back the quickest.

I implore everyone to be patient and wait for announcements from CM.

IMO, like bigjohn said so eloquently, the continual posting of chat logs and badgering of support staff, along with a whole lot of pure conjecture (such as "Georgina did the wrong thing" and "Deckmedia has/hasn't changed hands" etc) just serves to muddy the waters and doesn't help players one iota.

@VWM

I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.

As usual, you're making stuff up and it's not serving any worthwhile purpose. In fact, it's just confusing people even more, as you speak like you're fully informed when the truth is you're not. Senior members like us should be promoting resolution of issues via the right channels, and counseling patience while these processes take their course.
 
Harsh Nifty

Thats pretty harsh nifty when you got a person dont want to mention names but maybe 8 or 9 comments before yours that says they have an official statement from deckmedia and there not a senior member..... And you might want to get your facts right Georgina made the decision based on finding out that it was their processor that was at fault, not the me. And she says it in the forum. I am thinking maybe there is some favoritism here.



Thanks Diane.

Unfortunately, this shows just how important it is to wait for Bryan and Max to give us the good oil, and also how pointless it is to ask and/or rely on anything from live chat drones. The last chat rep said Georgina was no longer with company....a long way from being reassigned, no?. Point is, most of these chat reps will just tell you whatever will get you off their back the quickest.

I implore everyone to be patient and wait for announcements from CM.

IMO, like bigjohn said so eloquently, the continual posting of chat logs and badgering of support staff, along with a whole lot of pure conjecture (such as "Georgina did the wrong thing" and "Deckmedia has/hasn't changed hands" etc) just serves to muddy the waters and doesn't help players one iota.

@VWM

I didn't bother wading past the first paragraph, but there was enough there to indicate that you have absolutely no idea what you're on about. Unless you're a board member or owner, then you don't know squat about who owns what or what exactly happened with Wiccan's situation....managers change, and so do policies. It's about chargebacks AFAIK (from what they said), so maybe the new regime has a zero tolerance policy....who knows?? Not you, and not me, which is my point.

As usual, you're making stuff up and it's not serving any worthwhile purpose. In fact, it's just confusing people even more, as you speak like you're fully informed when the truth is you're not. Senior members like us should be promoting resolution of issues via the right channels, and counseling patience while these processes take their course.
 
Thats pretty harsh nifty when you got a person dont want to mention names that says they have an official statement from deckmedia and there not a senior member.....

I'm not sure what you're getting at here Wiccan....?? What "favoritism"?? Maybe it was their processor....I don't know. AFAIK, processors cannot charge back on behalf of players, but since I don't have the facts here (feel free to provide them for clarity) I cannot say for sure either way. If the new manager etc has decided to close your accounts based on that event, then it is obviously serious. It may be that Georgina overlooked a small indiscretion based on your overall play/loyalty. Again, feel free to explain the situation.

It seems that anyone who says anything that is at odds with your personal agenda (generating negative vibes about Deckmedia because they banned you) is going to be labelled by you as "biased" or whatever. Well, whatever helps you sleep at night Wiccan.....I don't play there and haven't for ages, so I have nothing to lose or gain. I'm just looking at it dispassionately, which is something that you seemingly are unable to do.

My issue is with people making shit up and passing it off as facts (the usual culprits), and relying on chat drones to tell them exactly what's going on. The truth is that these chat reps know only what they need to know to answer simple queries, and aren't privy to the exact internal workings and structures of their employers (for the most part anyway).

I had a look back for this statement....just found it in a quote, as it was posted by a member I have on ignore. I don't have an issue with this kind of thing, as long as it IS an official statement. I don't see any reference to where it was posted...does anyone know?

The problem I have with that statement is that it indicates merely a change of customer support, but not ownership. If that's the case, then why all the promotion changes and player bans, and the silence from the CM rep? Unlike others, I'm not going to start making assumptions, but something about all these added together equals more (in my mind) than just a change in support staff and processes....which is why IMO we should wait until CM/Max have contacted the people behind the scenes.

I'm not casting any aspersions on anyone on the basis of their membership status. I was just saying that we senior members should be promoting due process and not be stirring the pot, and allowing CM/Max do what they do best......get to the bottom of things.
 

Users who are viewing this thread

Meister Ratings

Back
Top