Why you should always check the conditions - CasinoTitan

topender

Dormant account
Joined
Jul 26, 2011
Location
Darwin Australia
Look i know. Its my own fault. But fell victim to the terms and conditions.

Deposited $100 into CasinoTitan. Played it through up and down between $1500 and $3800. Finally tried to withdraw when back down at $1500. Total playthrough of my $100 + $400 bonus was about $20000

Anyway. My payout was refused as i had played a couple of games of seven stud and video poker. I even remember playing them during a boring stretch of no wins. Probably played about 5min of each game. Anyway. That was enough to invalidate my payout. Live and Learn. Next time i will read every bit of the terms and conditions

"Dear P____

I am writing to inform you there is an issue with the recent withdrawal request that you have made.

Our policy is that when you utilize one of our bonuses you are only able to withdraw if the games played are included within the parameters of that bonus.

In essence, as you have played games that are excluded (7 stud poker and video poker) from your bonus that you took on (23 July 2011) we are unable to process your withdrawal request. The list of excluded games for each bonus is always available at the cashier screen for view, as well as other terms and conditions of that bonus during the playthrough.

Your account balance has returned to zero as stipulated clearly in the terms and conditions on our website and your initial deposit of $100 has been reimbursed into your player account.

We are sorry for any inconvenience, if you have any further questions or concerns please do not hesitate to contact us.

Kind Regards
Oscar Sommers
Finance"
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
They were nice and gave you your deposit back even though you played games that invalidated the bonus.:thumbsup: There are some casinos who wouldn't have returned the deposit stating you broke the rules, simply you lose everything. It was a nice gesture on their part to keep you as a happy player.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
They were nice and gave you your deposit back even though you played games that invalidated the bonus.:thumbsup: There are some casinos who wouldn't have returned the deposit stating you broke the rules, simply you lose everything. It was a nice gesture on their part to keep you as a happy player.

Yep and at least they can withdraw it without hassles.

Unlike the $1500 they did requested which would have taken 3 weeks:confused:

If I was the OP I would be avoiding these guys anyway, deposit returned or not.
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 12, 2007
Location
NOT Pennsylvania!!!
To be fair to the RTG casinos the allowed/disallowed games are at least clearly stated in the bonus coupon section. Still hurts though when you mess up.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
If one were to argue against the decision it would be that play on the excluded games commenced after the completion of wagering requirements. Was that possibly the case here?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I think South Park has truly underscored the importance of reading terms and conditions.
For the European audience:
You do not have permission to view link Log in or register now.


All others, please do a search on HUMANCENTiPAD :D

(somewhat related to the horror film "The Human Centipede" - not for the squeamish)
 

topender

Dormant account
Joined
Jul 26, 2011
Location
Darwin Australia
If one were to argue against the decision it would be that play on the excluded games commenced after the completion of wagering requirements. Was that possibly the case here?

No not at all. I freely admit that yes i did break their rules and should have looked much deeper before playing any game
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
(somewhat related to the horror film "The Human Centipede" - not for the squeamish)

Was that movie any good? I've been seeing it on netflix as I'm scrolling through. Was tempted to watch it but was thinking "crap probably sucks."
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
@ Cleveland, mommymachine did a blog about it, here is the link...

Link Outdated / Removed
 

Cleveland

Dormant account
Joined
Jun 15, 2011
Location
Texas
@ Cleveland, mommymachine did a blog about it, here is the link...

Link Outdated / Removed

Ewww, that was crazy! Thanks for the link. My curiosity has gotten the best of me so I'm going to watch it on netflix.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
That movie is so damn bad, it is damn good. One of the worst "B" horror movies I can remember. So perverted and wrong. Yet tons of folks keep watching it. :rolleyes:

Another sicko that my son told me about is "Feed Me". I am on a strict diet after watching only a little of that one. Just too yucky for me.

I do love the oddest types of movies.
 

taysh075

Non-Gambler
Joined
Jul 23, 2010
Location
New Zealand
I can't even deal with the thought of it let alone watching it. Happy to put my hand up and state "I am a wuss". The concept is just sooooooo SICK!

Oh, and back on topic. That's why I only infrequently take bonuses. I simply hate the terms and conditions. When I do take them, I take them from sites I trust and who spell them out clearly.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
You Think Thats Bad I Won $17,500.00 at Casino Titan

That sux...

Think that sux's, I got a phone call from someone at Casino Titan, said he wanted to offer me a $500.00 free bonus(I have deposited thousands at Casino Titan and never one withdrawl)so.....
being the experienced player I am:rolleyes: I asked him for the terms. This is what he said:

l. bonus not withdrawable,
2. 40X playthroughN
3. "no max cash-out"

I told him I would accept the bonus and kiddingly said, "if I am able to meet the playthrough($20,000) it will be a miracle".

So after hours and hours, I met the playthrough with a total balance of $8,500.00. I made a withdrawal for the max I could which was $2500.00 per withdrawal.
The next day I was broke so decided I would play with my remaining balance for awhile. Was way down and then "bingo" hit a $13,000+ spin
Stopped playing and my cash balance was now $15,000 up from $6000.00 .

Sent in all documents, all of my many emails questioned how long it would take to withdrawal the entire balance and that I hoped they would allow me to withdrawal at least $2500.00/week. The said my $2500.00 would be processed on 10/26 . They never would answer my other questions.

So, I checked my account on 10/24 and the withdrawal was processed BUT GUESS WHAT? The cash balance of $15,000.00 gone.

Reason, they only allow 5X bonus to be cashed out.:what:

Since I was offered the bonus via a phone call, I went by what they told me"no max cashout". I wasted hours and hours playing after I met wagering and was able to make the first withdrawal. After numberous emails where I mentioned the remaining balance and the time to withdrawal it in total and whether they were going to allow me $2500.00/wire. They never said a word. The "coupon details" said nothing about this and why would I check the "fine print" general terms when I was informed of the terms over the phone.

Naturally, they claim I couldn't have been told that.

Moral of the story:
From now on if offered a bonus via phone call I will ask them to follow-up with an email stating the terms.

p.s. inetbet and CW always have 10X max cashout unless they say no max cashout.
so Casino Titans 5X is not the norm for me. So they could have atleast given me 10X considering I was misinformed.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
I can confirm one thing about Casino Titan, Slots Jungle and their other brands.

After making your first withdrawl; if your lucky enough to win, you will receive and email on the day they process your withdrawal telling you that,

"you will no longer be able to claim bonuses" signed, "casino management.

It appears to be their standard operating procedure at all of their brands.:mad:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It's the kind of thing virtual does. Disgraceful.

I've never had any reason to doubt footdrs word, and she is an experienced player, so I totally believe that she was told no max cashout.

Surely now everyone is beginning to see what these guys are about I.e. ridiculous cashout limits, dodgy bonuses, very slow pay.

I can't understand why some still promote them based on their history just here at CM let alone anywhere else.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I literally got sick to my stomach instantly when I read Footdrs, post. How freakin horrible. So sorry this has happened to you.

LH
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Moral of the story:
From now on if offered a bonus via phone call I will ask them to follow-up with an email stating the terms.

Always an excellent idea when dealing with support by phone, it's why I prefer live chat. I recall once discussing terms for a special deposit bonus I'd won in a contest with a casino manager. I asked him to send an email confirming our discussion, and he was quite offended, said he was a man of his word. :lolup: I told him I didn't doubt he was, but I prefer things in writing, and as a man of his word he'd have no problem putting his word in writing.

I got my email.
 

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
Generally RTG casinos have an ability to remove excess funds after playthru is completed and the max cashout is reached. :rolleyes:

that's stinks big time :puke:
 
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