Why has my thread regarding ABC been locked

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
That’s really narked me !!!
I have given a totally honest and up to date appraisal of the situation and someone has decided to lock post... that to me in itself is concerning... why does CM not want what I am going through to be public knowledge ?
I am only posting the facts as they emerge...

Jan has posted saying it’s complicated and I fail to see why so maybe he could explain I am happy for him to do so on this forum

I have provided everything I have been asked for other than a mid year tax return as I would have to pay for that which I think is unreasonable, but really concerned why the post has been locked
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Yeah, I wanted to post in that thread also.

Nothing especially important but felt someone needed putting back in their box, yet to see the person in question make a constructive or positive post since they joined CM :rolleyes:
Sorry my posts dont hold up to your standards Jono.

fdfdf.gif
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
I just got the email that document was approved so hopefully can deposit/withdraw again, Bonanza here I come!:p All you can do is wait OP and hope for the best. :)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I wonder how long my nerves would last as rep sometimes. Here are few reps who really willing to assist in literally everywhere they can, i just find some comments in this and locked thread quite harsh. Waiting is never nice but if this casinos rep tells they are working on it, would allow some days time.

Some get ages and don't get sorted, would save critic there when that happen.

Just my two cents to something i personally find bit unreasonable, don't mean to insult anyone, we all have our own opinions.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Maybe I have just have unrealistic expectations of what customer service should be ?
Having run my own business for 23 years in customer service industry, sometimes we have to jump through hoops to keep them happy...

That said I do know that I would and will do whatever it takes to do that where I can and to at least make them feel valued and important and totally reassured that we are doing our best....

No explanation has been offered as to why I can play and deposit but not withdraw and I find that unreasonable.

I can feel the disgust from the chat hosts now when I chase them up ( which I do frequently ) and get told I have to wait another 12 hours and then get told they are busy....

I cannot ever imagine telling a client... sorry I didn’t get round to you we are really busy!!!

that’s appalling...don’t take on new customers if you cannot offer them a comprehensive service...

I posted today on the positive news regarding regal wins and the rep there has always been fantastic

good service deserves good press

sharp practice deserves equal air time too in my opinion.

I feel sure ABC are working themselves to the bone trying to resolve this........

But are they making me feel that way....

Are they making me feel special/ valued / important....

To be blunt they are making me feel like a bloody criminal !!


to be told it’s complicated... makes me feel like I should be guilty of something!!!

and that’s not right....

At no point has anythjng been explained as to what the issue is....

I have proved I have a business that I get paid that I obtain my money from my business or from profits/ withdrawals from other sites I have proved my ID I have proved my address I have provided pay slips and been told they are incorrect! Only to find the department in question didn’t understand that Pay to date resets at the end of the business financial year not calendar year and that they were correct! How much confidence does that invoke !!!

and the time invested in this is now crazy, and for what? To get what’s owed to me !!
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
The only thing I can see from everything I have submitted is that on paper my level of play may not be supported.... that said much of the deposits are recycled winnings going in and out in and out...: ( I tend to deposit 200/300 at a time and if I get ahead draw the same figure out straight away and play with the rest... I do this countless times so it may show that I have deposited 1000 in a day countless days on the bounce but in fact I’m even and haven’t spent anything.... and even if the level of play is an issue then that’s fine, but I have done enough by any other casinos standards to prove that the funds are legitimate... so they could easily just say we are not comfortable with the level of play and either enforce a monthly limit they are happy with or just tell me to do one.... but the fact is I could have been depositing 2k a day without an issue it’s only because I have won that everything has ground to a halt... that’s what gets me
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I posted today on the positive news regarding regal wins and the rep there has always been fantastic

good service deserves good press

I don't agree at all with allowing deposits whilst this is ongoing, but the UKGC specifically states it is acceptable, s legally they are not doing anything wrong. As I say, I don't agree with it at all, for the reasons I posted the other day.

As for Regal Wins, a £7 million penalty for responsible gaming and anti money laundering failings, does tend to elicit a response, in their case it was obviously one that you liked.

AML and RG checks have to be done at times, you have obviously hit whatever risk indicators they use, but you have to remember they are trying to avoid the same fate as Regalwins/Daub.

I think this is either only the first or second one of these I have seen posted about anywhere from L&L so (at the moment) it doesn't seem widespread, like other casinos (Casumo in particular).

I totally understand your frustration, and I've said on here more than once, there isn't a chance of me supplying a casino with SoW information like they ask for, and am more than happy to go to court if they withhold my withdrawal! Possibly Coral would get it as I saw posted on here the other day they give you £1000 for completing it :D
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
I get that but there are ways of handling it...

Just your message there is way better explaination and more courtesy and consideration than I feel I have been afforded to date... and you have nothing to gain from it...

I did initially post that the chat hosts were very helpful, well that’s been on a sliding scale downwards over the past 4 days to the extent I can almost hear them sigh when I log on...

As for the fines etc... I normally tend to go on own experience... regal I have found to be very good but that’s really only down the the host.... l and l had a chance to get a higher than average player on their books and it’s not just the timescale it’s the way it’s been handled that’s been bad and the timing....
Don’t do it on a withdrawal... and I was under the impression they couldn’t hold up a withdrawal now for this stuff but I guess I’m wrong
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I don't agree at all with allowing deposits whilst this is ongoing, but the UKGC specifically states it is acceptable, s legally they are not doing anything wrong. As I say, I don't agree with it at all, for the reasons I posted the other day.

As for Regal Wins, a £7 million penalty for responsible gaming and anti money laundering failings, does tend to elicit a response, in their case it was obviously one that you liked.

AML and RG checks have to be done at times, you have obviously hit whatever risk indicators they use, but you have to remember they are trying to avoid the same fate as Regalwins/Daub.

I think this is either only the first or second one of these I have seen posted about anywhere from L&L so (at the moment) it doesn't seem widespread, like other casinos (Casumo in particular).

I totally understand your frustration, and I've said on here more than once, there isn't a chance of me supplying a casino with SoW information like they ask for, and am more than happy to go to court if they withhold my withdrawal! Possibly Coral would get it as I saw posted on here the other day they give you £1000 for completing it :D

funny you should mention that I was just looking at the coral page on that

You do not have permission to view link Log in or register now.


It must mean they don't anticipate having to SOW every tom, dick and harry. They have decided their risk profiles. Though if you think about it people could try and trigger one on purpose :oops:
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Yes, many casinoes do that for "valued" costumers.
My VIP manager at Casumo promised me a healthy amount for my troubles when I passed the SOW, but unfortunality it was kinda impossible. (my net deposit at Casumo was over 700k eur).
They gave me 500 eur for just re-sending my ID 3 months before the SOW.

BetSafe gave me 1000 eur when passing it 1,5 years ago.

So yeah, the casinoes know the SOW checks are tiresom and fruststrating, so they try to make good if they feel there is more money to be made from that player.

Fun fact: I used to play alot at L&L until Jan randomly replied to one of my posts in the "ask Louis thread".
 
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dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Fun fact: I used to play alot at L&L until Jan randomly replied to one of my posts in the "ask Louis thread".
fun fact
PITA and AGENDA are infraction worthy
jus' sayin'

you can take the friendly reminder from me, or a staff wont be so 'friendly' :thumbsup:
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
The only thing I can see from everything I have submitted is that on paper my level of play may not be supported.... that said much of the deposits are recycled winnings going in and out in and out...: ( I tend to deposit 200/300 at a time and if I get ahead draw the same figure out straight away and play with the rest... I do this countless times so it may show that I have deposited 1000 in a day countless days on the bounce but in fact I’m even and haven’t spent anything.... and even if the level of play is an issue then that’s fine, but I have done enough by any other casinos standards to prove that the funds are legitimate... so they could easily just say we are not comfortable with the level of play and either enforce a monthly limit they are happy with or just tell me to do one.... but the fact is I could have been depositing 2k a day without an issue it’s only because I have won that everything has ground to a halt... that’s what gets me


You have summed up the position in a nutshell,I am in exactly in the same position,I think casinos consider my
levels of deposit just too risky for them to sustain,the fact that they are funded by winnings seems to be ignored.

Until players have been through all this crap, they have not idea how demeaning the whole thing is,
being made to feel like a criminal,knowing that everything you telling them is being scrutinized,and the endless
demands for just more and more information which no one in their right minds should even consider providing to a casino.... and the soul destroying waiting only to find out you are back to square one.
 
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