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why chat reps are so rude?

Discussion in 'Online Casinos' started by tat00, Aug 29, 2010.

    Aug 29, 2010
  1. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    ok so i go to betpheonix and i wanted to know if they have special promos for weekend as i dont play there to much and this is how it went.

    Sam: how may I assist you?

    elotito: ok trying to win something i have deposited 4times now and no win d u have any weekend bonuses im depositing 50

    elotito: i also need no max cashout

    elotito: u there?

    Sam: you can take a look at the available promotions

    Sam: and select the bonus that better suits your needs

    Sam: You must register/login in order to see the link.

    elotito: hmmm thats not good customer service

    elotito: i could do that but its easier to ask you maybe u would know a better solution for me

    Sam: it is better if you review the available bonuses, if you have any questions, we'll be happy to help you

    Sam: we just can't advise you which bonus to take

    elotito: well i cant understand the terms and conditions - so im teling u what i want a no max cash out and as its weekend have u any special promos --- if u cant help just tell me

    Sam: click on the sign up bonuses

    Sam: there is a 100NOMAX code

    elotito: im not a new customer

    elotito: i used those already

    Sam: you can take it

    Sam: you can use it again

    elotito: ok i used a 150 one other day can i use that again?

    elotito: 150nomax i think code was

    Sam: yes

    elotito: see if i didnt talk to u i would have not known i can use it again thanks for your help

    Sam


    so why are they so rude are they from france or something :)
    i just cant stand rude customer service do u really think they would do this at a real casino. " um where can i get a comp ?" rep' go check it out yourself" thats basically what they telling me at this place

    where is that great customer service that i expect when im depositing my money i expect a good service and i dont want to hear go to website and check it yourself.
     
  2. Aug 29, 2010
  3. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    idk why....but I would like to hear what Max has to say about the France comment:lolup:
     
  4. Aug 29, 2010
  5. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    that was just a personal comment nothing bad about french people lol
     
  6. Aug 29, 2010
  7. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I don't see anything about the CS person being rude at all, however they could have and probably should have took the initiative to help you find a bonus that would have been more to your liking.
     
  8. Aug 29, 2010
  9. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Sam wasn't rude. They have a website for a reason and I see him just directing you there so you could see what your choices were, vs. him having to type it all out. I'm sure he deals with many people, especially on a weekend. From his perspective he is just trying to be efficient, not necessarily rude. Now, Omar, who I don't think works there anymore....is a different story. Sure seems like people are on edge a lot lately. :D
     
    1 person likes this.
  10. Aug 29, 2010
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
  12. Aug 29, 2010
  13. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    you mean to tell me that if you ask for help in a real casino that answer would be sufficient for you? we are customers, we need to be treated like one even if its a simple question - im tired of getting routed to the webpage when its kinda hard to understand all i want is a bonus and a no max cashout if u look at there page its allover the place and to read terms and condition. i just want it simple and out there . so if i ask a question for it i should get responded by let me check for you like most chat places does
     
  14. Aug 29, 2010
  15. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: Both sides here are right. It is simply looking at the same subject from both sides of the fence. As example, Many years ago i had earned a lot of Comps on my, "RED Wynn" card. I asked, "What can i get with these comp points? They replied, "What do you want"?
    Me: What can i get?
    Casino rep: what do you want?
    Me: I don't know, tell me what i can get, and i will choose something.
    Casino rep: Tell us what you want, and I will tell you if we can give it to you or not.
    ........................and it keeps repeating like this............................

    Who is right, Me or the casino rep?
    Sometimes everyone is right.................:what:
     
    2 people like this.
  16. Aug 29, 2010
  17. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Give them a chance, instead of making such a hazzle of it.
    Play where you understand the terms etc. , or send them an email, instead of all that talk about being rude....seems a bit silly :rolleyes:
     
  18. Aug 29, 2010
  19. X-Raided

    X-Raided I'm Beetlejuice Baby! PABinit

    Occupation:
    Philanthropist
    Location:
    Globe-Trotter
    I didn't see any rudeness at all. Sam just sounds like a typical
    customer service rep who has had 30 people asking all sorts
    of stuff in the past hour.

    Reps are like robots. :p
     
  20. Aug 29, 2010
  21. RedAndi

    RedAndi Winter is Coming

    Occupation:
    Lazing
    Location:
    US
    Max is french?
     
  22. Aug 29, 2010
  23. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I didn't smell anything. :D ;)
     
  24. Aug 29, 2010
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    [derail]

    Max says: the French are many things, unusually rude isn't one of them, IMO. On the contrary actually, we've found them to generally be very generous and helpful, if you make an effort.

    I think the reason a lot of North Americans think the French are rude is that they do not understand that there is a fundamentally different attitude toward customers and customer service here than back home.

    In the States, and to a certain extent in Canada too, it is generally believed that "the customer is always right", regardless. In France it is more along the lines of "this is our place of business and the customer is our guest".

    These differing attitudes can clash rather spectacularly, especially if the customer assumes that because they are spending money they are "right" and they become loud and aggressive to press the point. That is one thing the French most certainly do not appreciate and usually respond with a pretty cold shoulder, hence the perceived "rudeness".

    Shouting at a French person is about as effective as poking an American with a cattle prod: you are not going to get constructive results by doing such a thing.

    If you remember that a French adult generally expects to be treated with respect at all times, regardless of the situation, then you're a long way toward understanding where they are coming from and enjoying a good exchange with them.

    Also worth remembering is that the French (usually) couldn't give a monkey's bum that you have money to spend. That's another big difference in attitudes: in American money rules, in France money is generally thought of as a necessary evil best kept out of sight and out of the conversation as long as possible. Flashing your cash or getting uppity because you are spending it will get you nowhere in France. They see such behaviour as crass, uncultured, and unnecessarily unpleasant: you may be tolerated but you will never be appreciated.

    [/derail]

    I'm Canadian, I live in France.
     
    Last edited: Aug 29, 2010
    2 people like this.
  26. Aug 29, 2010
  27. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    I think the term you are looking for is "not helpful", instead of rude. I get where you are coming from but I also see it from the CSR side that you can see all the bonuses at once, then decide.

    If it bothers you that much, try INetBet. Of course, they don't have live chat so no worries there.
     
  28. Aug 30, 2010
  29. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    I don't think he was rude at all. I think he was trying to be helpful too. Remember that English may not be the primary language of your help agent. Cut them a little slack. I HAVE seen rude and this was not it. I think he didn't want to tell you something that you were unhappy with and he actually tried to help you.
    I can see how you can interpret it as being lazy or rude but I really don't think that was his intent at all. I think he was giving you the best advice that he knew to give you.
     
    1 person likes this.
  30. Aug 30, 2010
  31. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    It wasn't good service but it was definately not rude. Good service means that the chat rep helps a bit more than this:

    But he was not rude.

    I liked the answers from this guy way better than those female ones at some Playtech casinos who almost tries to make you horny.:lolup:
     
  32. Aug 30, 2010
  33. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    REPS SHOULD BE LIKE 3DICE OR CHERRY RED CUSTOMER SERVCE ALWAYS PLEASANT AND ANSWERS YOU BACK IN A TIMELY MANNER AND CURTEOUS
     
  34. Aug 30, 2010
  35. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Is your caps lock key broken? ;)
     
    1 person likes this.
  36. Aug 31, 2010
  37. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    I did not find him rude at all... but that is just my 2 cents!
     
  38. Sep 5, 2010
  39. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I guess it depends what people consider rude. Some people find short, blunt answers that lack courtesy rude, others do not. I don't think the debate here is whether or not Sam was rude. The OP left this conversation feeling slighted and that should count for something.

    It may be true that in some countries money will get you what you want where as in other countries it won't. But no matter where you are having no money will get you nowhere. Businesses will treat their customers how they see fit and in some cases clients will leave. They may even take other clients with them in the process. Do this often enough and there won't be a business or at least not a very profitable one.

    Treat your clients how you want. It all comes out in the wash.
     

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