Why a selfie?

[goatwack]

If I owned a casino I would make everyone that signed up to take a selfie no fraudsters at my casino

No one would leave because I would give out the best bonuses and birthday gifts

Come on let's get real Mina, you're so nice that your casino would give out Welcome Bonuses up to £300 with no wagering requirements, and KYC would entail stating what one's favourite flowers are

 

[mina1929]

Come on let's get real Mina, you're so nice that your casino would give out Welcome Bonuses up to £300 with no wagering requirements, and KYC would entail stating what one's favourite flowers are

Yes there will be wagering 1x deposit and KYC, good idea goatie also favourite animal will have to be mentioned

 

[9HOURSAWAY]

I'm busy going through identification stuff with Verajohn at the moment. I really hope you don't have to deal with Lia B on chat or email as she is a f'ing nightmare to deal with.
Already found 2 breaches of the GDPR and one possible license violation.
They also refuse point blank to submit a SAR for me, and even wouldn't supply their DPO's details.
Caught them out in lies in email/live chat too.
Complete joke of a company.

And their so called loyalty program is truly awful! They do pay out very very quickly though if you use PayPal to deposit, I'll give 'em that!

 

[colinsunderland]

They don't seem to have mastered email yet either, asked for a chat transcript earlier, got this email

I hope this email finds you well,

As you have requested you will find your transcript for the chat that took place today (04/07/2019) with our customer care agent.

Please do not hesitate in contacting us back if there is anything more I can help you with.

To which I replied there was no chat transcript, and I got back

I hope this email finds you well,

This transcript has been attached as a PDF file. Please review attachments.

Please do not hesitate in contacting us back if there is anything more I can help you with.

So again I emailed back saying there was nothing attached to either email, and got no reply. Brilliant.

 

[goatwack]

There's no denying both emails found you well

 

[colinsunderland]

I like the way she says

with our customer care agent

when it was the same person emailing as I had the live chat with.

These are good too

I regret to inform you that we will not be able to supply you with request for information as we have been unable to verify your ownership over this account, providing any information would be a breach in account security.

Yeah cos thats how a SAR works, especially considering when I requested it I was on live chat having passed security.

but this ones a gem

Seeing that you are not able to contact us from the registered E-mail we ask you to send over your ID card (Back and front) so that we can scornfully update the E-mail address for you

 

[goatwack]

"Scornfully"?

Seems their CS isn't terribly versed in English and did a bit of a boo-boo on Google Translate

 

[ShadyFei]

Yes there will be wagering 1x deposit and KYC, good idea goatie also favourite animal will have to be mentioned

My spirit animal:

 

[ShadyFei]

but this ones a gem

Seeing that you are not able to contact us from the registered E-mail we ask you to send over your ID card (Back and front) so that we can scornfully update the E-mail address for you

Gotta respect their candor.

 

[colinsunderland]

Thank you for contacting Vera&John.

As per your request here is a transcript of the live chat you had with my colleague Lia in a word document.

If you require further assistance, please don’t hesitate to contact our live chat service

You do not have permission to view link Log in or register now.

Nothing attached for the third time, brilliant lol

 

[ShadyFei]

Thank you for contacting Vera&John.

As per your request here is a transcript of the live chat you had with my colleague Lia in a word document.

If you require further assistance, please don’t hesitate to contact our live chat service

You do not have permission to view link Log in or register now.

L
Nothing attached for the third time, brilliant lol

Perhaps take a screenshot of what they sent you so CS can see for themselves that there are no attachments.

 

[steveh35]

Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.

 

[bamberfishcake]

Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.

I've worked in a few cold calling businesses and more than one had a hit list of numbers that would be pestered more and more if they had been rude. This was in the fun days before everyone got so stuffy and pc also.

 

[Luckyscouser45]

I'm busy going through identification stuff with Verajohn at the moment. I really hope you don't have to deal with Lia B on chat or email as she is a f'ing nightmare to deal with.
Already found 2 breaches of the GDPR and one possible license violation.
They also refuse point blank to submit a SAR for me, and even wouldn't supply their DPO's details.
Caught them out in lies in email/live chat too.
Complete joke of a company.

Oh my days don’t get me started with lia :-/ took her three days to tell
Me my bank statement was blurry but it wasn’t as it was took on a iPhone 10 :-/ and quality was perfect

 

[irish-ranger]

Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.

Like the pig boards we used to have, now I have my own daughter it's actually quite fucking tasteless we grow to learn Eh.

 

[steveh35]

When I had my biggest ever casino win of £1400 at Vera & John the nightmare of getting paid out, "we need your old debit card,"" I cut it up as t had expired" "sorry we need to see it to pay you out" "but its in pieces at some rubbish dump how can I show you my card" "i am afraid it is our rules"

 

[bamberfishcake]

Oh my days don’t get me started with lia :-/ took her three days to tell
Me my bank statement was blurry but it wasn’t as it was took on a iPhone 10 :-/ and quality was perfect

To be fair, if you stare at a bank statement for three days it becomes really blurry!

 

[Borgie]

When I had my biggest ever casino win of £1400 at Vera & John the nightmare of getting paid out, "we need your old debit card,"" I cut it up as t had expired" "sorry we need to see it to pay you out" "but its in pieces at some rubbish dump how can I show you my card" "i am afraid it is our rules"

That one really gets to me the Bank specifically tell you to destroy them - I think the bank win authority wise !!

 

[BeardyGuts]

This is the crap that puts me off. I don’t play at casumo anymore because they want a copy of my payslip with employer details or a letter from my employer. Wtf has that to do with you. I said I would give my payslip with blanked out employer name and some of address they said not good enough so gg casumo.

Leo Vegas wanted old cards that’ I hadn’t used in a year luckily I found them.

I’m sorry but if they want a selfie I wouldn’t be back. William hill have never asked for anything through £k’s of Deposits and withdrawals so play there mainly now even though the website is terrible.

 

[misstrouble]

This is the crap that puts me off. I don’t play at casumo anymore because they want a copy of my payslip with employer details or a letter from my employer. Wtf has that to do with you. I said I would give my payslip with blanked out employer name and some of address they said not good enough so gg casumo.

Leo Vegas wanted old cards that’ I hadn’t used in a year luckily I found them.

I’m sorry but if they want a selfie I wouldn’t be back. William hill have never asked for anything through £k’s of Deposits and withdrawals so play there mainly now even though the website is terrible.

I have answered I’m more than happy to send in my card (And passport again) But not a selfie.
I dont even play there much. Did one deposit.

 

[imanorange]

I've noticed the selfie request probably in 30% of my failed attempts to make a deposit from Asia, in specific Thailand. That completely put me off in a big way. Not to mention they would certainly tell me to take a flying leap after looking at my ugly mug. If they required nude selfies, I don't think they have the required microscope in my case.

Now I really feel inadequate. I think I need to go stand in a corner somewhere and weep like a good snowflake.