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Why 32 Red isn't so perfect...

Discussion in 'Online Casinos' started by ecopac, Mar 23, 2013.

    Mar 23, 2013
  1. ecopac

    ecopac Experienced Member

    Occupation:
    Director
    Location:
    UK
    Ok, it's definitely one of the very best out there, but there's 3 things that frustrate me about 32Red

    1. The flash casino is far too volatile, and constantly loses connection leaving spinning reels (very annoying when playing IR as you're not sure if a Wild Desire is about to drop in or the connection has gone!)

    2. Claiming a bonus can sometimes be a drag, they don't clear old bonus balances automatically and you have to go through Live Chat to get it done, just a bit of a chore.

    3. Neteller payout times aren't so good, they seem to pay at 11am and around 5pm but nothing inbetween. This is something BetSafe do tons better IMO, they payout always within 30 minutes all day.

    Just a few gripes for an otherwise top casino. If they got all the above right, it would be perfect I think - for me anyway.
     
    2 people like this.
  2. Mar 23, 2013
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Keep up with the gripes. That way, they wont be resting on their laurels. Actually, I hope to see more competition so they cangive 32RED a run for the money.
     
    1 person likes this.
  4. Mar 23, 2013
  5. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I don't play the flash version so I can't comment on that, but I know a lot of people are complaining about rolling reels and lost of connection with the download casino. I have lost my connection twice this year and I have played a lot. Sometimes it's the casinos fault but I suspect it's mostly a connection issue or something else with the players computer.

    I have never had a bonus not been cleared on any of their four casinos so that sound strange to me.

    I would love to get a payout instant but to me it's perfectly fine as long as it is within 24 hours.

    I agree though that it's great that they are not perfect. Who loves perfect?;)
     
  6. Mar 23, 2013
  7. ecopac

    ecopac Experienced Member

    Occupation:
    Director
    Location:
    UK
    Agreed, 24hrs is absolutely acceptable but when you get spoiled by another casino that pays out so quickly, you kind of come to expect it everywhere, especially from such a big casino?!

    The bonus thing really annoys me, like today I had a balance of 22p in there - I haven't played there for about 2 weeks, I make a deposit and try and claim the bonus and I can't AGAIN as it says I still have a bonus balance from the previous one I claimed 2 weeks ago, so I have to go through chat to get it cleared. It's all just a hassle.

    Of course, nobody likes perfect, what would we moan about!!
     
  8. Mar 23, 2013
  9. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    What I don't get is why anyone would play the flash version.
    The download is so much better so please explain :)
     
    1 person likes this.
  10. Mar 23, 2013
  11. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    The flash version of the 32Red casino is an absolute horror show, completely unusable IMO.

    The problem with the MG client is that it takes up over 10GB of space on the PC's C drive with no choice of an install location, and it just gets bigger and bigger as more games are added. More and more PCs and laptops now use SSDs as their main system drive, which are MASSIVELY faster than traditional hard drives but tend to be of fairly small capacity, typically 64GB, 128GB or 256GB (I have a 128GB SSD in my PC as a system drive, and a 2TB data drive.)

    Considering that Windows itself usually runs to 20GB+, and a 128GB SSD for example only has 119GB of usuable space, then you really don't want to be giving over 10GB or more of space to a casino install, especially since it's not the sort of thing that benefits from an SSD at all. (SSDs are great for Windows boot times, application launch times, game installs, and so on.)

    That's why I don't have 32Red installed on my main PC, but instead farm it off to the media centre PC which has a standard hard drive in it of large capacity.
     
    2 people like this.
  12. Mar 23, 2013
  13. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Thanks for the reply, but I'm not sure it made me understand more :D

    First the flash version is a horror story but then the download take up too much space, which means that none of them would be okey?

    I do remember all problems I had trying to play on my old computer. Now it takes me 2 minuts to download the casino and I don't even get bothered if the games are not downloaded at all. The space is no problem either. I have a lot more than I will ever use.

    The fun thing with telling that is that I have stopped playing totally right now and closed my account at 32Red. It feels great :)
    Anyone need a computer?;)
     
    1 person likes this.
  14. Mar 23, 2013
  15. ecopac

    ecopac Experienced Member

    Occupation:
    Director
    Location:
    UK
    Well firstly the reason was because I use a Mac and I don't think the download version was available for Mac?

    Secondly I only really play IR and all my achievements are unlocked in the flash version but not on the download version!

    I did buy a PC a few weeks ago for work and installed the download version and none of my achievements were there, and as Chop says its a big install I didn't really want or need.
     
  16. Mar 23, 2013
  17. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I do!
    Lol, really i have a need for a new PC for a long time now:p

    What made you decide to stop playing? are you just on a break or is this the last goodbye?

    On topic: i love 32Red obviously, and i agree perfect is seemly impossible to achieve, so far i have not found much closer to perfect then 32red... I myself practically never use the flash-version but the few times i did i had no issues whatsoever.

    The tech bugs seem to appear most when new games/updates are released, and mostly they are of short nature...

    I very much agree with the O.P. in terms of when you do get those "rolling reels" it's especially irritating in IR indeed, and exactly for the reason he pointed out, namely that you think your getting a wild desire...:rolleyes:
     
  18. Mar 23, 2013
  19. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Then it's more understandable to use the flash.
    Just so you know, the achievments you have gathered doesn't matter at all when you're playing. The game has the same RTP anyway.
    If I were you I would play the download instead. It's so much better and easier.

    @incrediblestuff
    I can't give it away really, and you can't afford to buy it :p
    A break is always good. Playing takes way too much time and I'm trying to learn to live in the real world right now instead. The time that's left over I rather spend in this forum, than playing ;)
     
    3 people like this.
  20. Mar 23, 2013
  21. ecopac

    ecopac Experienced Member

    Occupation:
    Director
    Location:
    UK
    Yes but I like the wild vine feature and I can't be arsed playing for ages again to unlock it!
     
  22. Mar 23, 2013
  23. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Lol, yes i didn't figure you would give it away.. just saying i would take it in a heartbeat ^^
    Good reason for a break: well put and i hope you enjoy the real world for a good while! (and this forum ofc)

    Btw, there is one reason for wanting the achievements to be filled: just the freespins, and the ability to be able to pick all 4 bonusrounds is more then enough reason to at least want to have that filled up, if i want to play IR, i also do it where i have the option of all 4 bonuses:)
     
    1 person likes this.
  24. Mar 23, 2013
  25. Warnja

    Warnja Banned User

    Occupation:
    Student
    Location:
    Latvia
    Thats why i closed my account at 32red betsafe much better with bonuses and free chips never got something from 32red
     
  26. Mar 23, 2013
  27. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    No offense, but where in this thread did anyone say anything about 32Red having bad bonuses or not being generous?

    Because they have great bonuses for an MG, maybe even the best, and their generosity is above par!

    Strange that you never got anything, maybe you didn't deposit enough, or asked in the wrong way?
     
  28. Mar 23, 2013
  29. ecopac

    ecopac Experienced Member

    Occupation:
    Director
    Location:
    UK
    Agree, there is always a bonus game on at 32 red and I've had £32 free chips a couple of times now.

    Betsafe however, never ever get a bonus there! That is one thing they're bad at.

    Same at Aladdins Gold, if you lose loads there they are very generous with the bonuses, soon as you win something you don't hear from them
     
    1 person likes this.
  30. Mar 23, 2013
  31. elrudo

    elrudo Experienced Member

    Location:
    Netherlands
    Think I have an unlucky account at 32RED , because my experiences with customer support have been subpar.
     
  32. Mar 23, 2013
  33. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    that's really strange there support live or by email has always been superb imo, no matter how many mundane questions i ask which

    if i wasent lazy i could just read there site,

    and im firmly in the low Rollin camp ;)
     
  34. Mar 23, 2013
  35. legenden1

    legenden1 Experienced Member PABnonaccred

    Occupation:
    Administration
    Location:
    Stockholm
    The bonusgame isn´t for everyone. I don´t get it at 32 red, I´ve never had any other bonus from 32red than the signup years ago. At Golden Lounge and Dash however the daily bonus shows up and therefore I rather play there
     
  36. Mar 23, 2013
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Simply log in and play the 22p on a line-adjustable slot like BDBA and get rid of it!
     
    3 people like this.
  38. Mar 23, 2013
  39. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    I play most flash because it seems like i am winning more :lolup:
    Another thing is if i play download version i start playing 2-3 games at ones and lose very fast.:oops:

    Also i have a few laptops in the house so i don't wont to install it on each of them..
    yes, slow spinning reels and disconnects are annoying but i still find it more convenient overall...

    ecopac, you have to play your balance down to 0 every time you claim bonus then you will not have an issues. that's is annoying too as many games on flash are 254 ways and it takes time to find and open one with less lines.
     
    1 person likes this.

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