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Who is responsible to track my missing withrawals ?

Discussion in 'Payment Processing Issues' started by Joanna123456, Aug 20, 2018.

    Aug 20, 2018
  1. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi all, hope you can help...

    I have few missing withrawals from online casino. Its been over 2 months now and it looks like is going nowhere:(

    The casino provide a screenshot to prove that they processed my withrawals and adviced me to go to my bank so they can trace the missing transfers. But the bank is saying that is the casino is responsible to trace the withrawals and the bank cant trace it.
    I have sent it an email to the debitcarddesputies and got the email back that they can't help me and i need to contact the merchant.

    I am stuck between casino and bank.

    Is anyone have any idea how to deal with the situation? :confused::(

    Thank you
     
  2. Aug 20, 2018
  3. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Hey Joanna :)

    Which casino you're having this issue with?
     
  4. Aug 20, 2018
  5. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi

    Trada casino

    Thank you
     
  6. Aug 20, 2018
  7. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    @Conor@Trada is our rep who's surely gonna help you :)
    You can also direct message him!
     
  8. Aug 20, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Its the casino who needs to put a trace on the withdrawal. How was the withdrawal made?
     
  10. Aug 20, 2018
  11. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi

    Same way as i have done the deposit - visa debit card.
    I have made 10 withrawals in total.
    5 of them i have recived but 5 of them are missing☹

    Thank you
     
  12. Aug 20, 2018
  13. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi LadyJelena

    I just have sent an message to him, hope he can help me. Thank you!
     
    Conor@Trada and LadyJelena like this.
  14. Aug 20, 2018
  15. Conor@Trada

    Conor@Trada Accredited Casino Representative

    Occupation:
    Player Manager
    Location:
    Ireland
    Hey Joanna123456,

    Just confirming I have received your PM.
    I'll look into this for you straight away and keep you updated via PM.

    Conor
     
    Joanna123456 and LadyJelena like this.
  16. Aug 21, 2018
  17. Conor@Trada

    Conor@Trada Accredited Casino Representative

    Occupation:
    Player Manager
    Location:
    Ireland
    Hey Joanna123456,

    I sent you a PM with an update.

    Conor
     
  18. Aug 23, 2018
  19. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi

    Just came back from the bank as Conor advised me to show the screenshot from casino visa resolve online as a prove that the money was sent.

    Unfortunately bank cant help me.

    They said that Trada Casino need put trace on it and recall the money as the money never reached my account.

    I got my bank statement to prove that the money never reached my account and thats the only thing the bank can do in this case for me.

    Thank you
     
  20. Aug 23, 2018
  21. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi Joanna,

    Leave this with us until tomorrow and I will see. It is so frustrating when you are being told one thing and we are being told another. Both parties (the payment processor and the bank) are blaming each other.

    I'll get to the bottom of it ASAP, thanks for your patience Joanna and chat soon.

    Rachel.
     
    Joanna123456 likes this.
  22. Aug 23, 2018
  23. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Thank you Rachel for your respond.

    Yes, i am upsed because as soon i get some hope from one site the other site is putting blame on the other and seems to be like never ending story

    Regards, Joanna
     
    Last edited: Aug 23, 2018
  24. Aug 23, 2018
  25. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    how does withdrawals go missing, especially 5 of them!
     
  26. Aug 23, 2018
  27. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Does Bonanza not make yours go missing Nut?;)
     
  28. Aug 23, 2018
  29. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    I dont know

    Hope i will find out soon.. is nearly 3 months now and is alot of money, specialy i have top up so much
     
  30. Aug 29, 2018
  31. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Hi
    Still waiting for info, hope Rachel didnt forget about me.

    Regards, Joanna
     
  32. Aug 31, 2018
  33. Joanna123456

    Joanna123456 Newbie member

    Location:
    London
    Any news???
     

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